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I have nothing to share about what I liked best about the software. My company's IT system would not allow me to access it from our browser on our network. Regardless of that limitation, Clickedin would not reimburse my money even though they confirmed the limitation in writing. Review collected by and hosted on G2.com.
I have never once been able to log in to this platform due to an IT security limitation that was confirmed after I reached out to Clickedin after receiving various error messages when attempting to log in. Although this organization acknowledges that limitation that would still not refund my money. When I reached out to my credit card company to file a dispute their exact comments are as follows: "We have no emails from this client saying they were unhappy with our service. I have attached an email communication showing and proving how happy they were and it's highlighted in yellow. This sounds like a fraud claim and it's unfair for businesses to have to deal with people doing this stuff like this. We're confident with the documents we submitted that the funds will be returned to us. I have also attached a copy of the dashboard proving how active they were using our software and all the results and positive responses he was getting. To me, this sounds like they're trying to get all their marketing and leads for free and it's WRONG. We delivered everything that we promised and the client has received our service and support."
Nothing could be further from the truth. All I asked for was a refund for something that I was unable to use due to my company's security policies. What I finding now is that Clicked does not provide refunds under any circumstances, including but not limited to, account restrictions, non-usage, or failure to cancel before your renewal date. This financial transaction represented my loss and not my company's. Otherwise, I may not have taken the time to write this review. Please use my experience and error on the side of caution doing business with this organization. Lastly, I only wish I would have found this website earlier. I have read other reviews as they also do not honor their guarantees and it will potentially suspend your Linked In account. Review collected by and hosted on G2.com.
55 out of 56 Total Reviews for Clickedin
Overall Review Sentiment for Clickedin
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There was absolutely nothing positive about this experience. The promises made were intriguing and the sales pitch well crafted. Unfortunately, zero results were achieved. The assigned reps changed often, were off-shore and difficult to understand. Required technical tasks were pushed to me without clear direction or instructions. When I requested to speak to the owner or senior management I was invited to speak with another rep. When I demanded a higher level contact it was never provided. I asked to cancel to which they stopped running the program, but did not offer a refund for unused months. When a refund was requested it was refused. The "Satisfaction Guarantee" is not honored. I'm writing this in hopes that you don't get taken advantage of. There is a lot of discussions that their "proprietary process" violates LinkedIn's policy. Some claim LinkedIn has deleted their accounts as a result. Review collected by and hosted on G2.com.
Platform looks and feels like it was coded in the 80's. Process is complex and cumbersome. Many technical aspects that should be completed by Clickedin are pushed to the client. Worst "investment" I have ever made. This company over promises and grossly under delivers. Review collected by and hosted on G2.com.
Our success coach met with me every two weeks. Review collected by and hosted on G2.com.
The difference between what we were told on the sales call and the results we received were night and day. ClickedIn is great at marketing themselves, but they are a dishonest company that simply does not honor guarantees. Full stop.
When they are selling their subscription, the plan goes like this: their system sends out up to 15 LinkedIn connection requests per day to leads that you identify using filters. If those connections accept your connection request, ClickedIn sends them marketing messages from your account. The AI feature that we were told was revolutionary did not work most of the time we had the service. But the concept was that the AI tool was supposed to automatically detect if you received a positive response and send the person a link to your calendar. If they used the link, they could book an appointment without you doing anything. Best of all, it's all GUARANTEED. Wow!
Sounds great, right?
Here's the problem: nobody is interested in getting into sales conversations with random people they just got a connection request from. YOU sent them a connection request and then YOU are sending sales messages. People do not respond to that for the most part. Very seldom do people respond at all, but more often than not, you get negative responses. ClickedIn's system also supposedly keeps track of whether you received positive or negative responses, but that is a joke. For example, one person simply replied to a connection request with "I'm happy to connect." and their system categorized it as a positive response.
Guess what, that guarantee I mentioned? Is based on positive responses. If enough people respond with messages similar to "I'm happy to connect," and ClickedIn's system categorizes it as a positive response, after a while, that will automaticlly fulfil their guarantee. Their guarantee is not based on results that actually matter. Sales? Irrelevant to them. Meetings booked? Also irrelevant. If you receive enough of those "positive" responses, they will consider your guarantee as having been fulfilled. Consider your guarantee as not existing. They will not honor it.
In a year, thousands of connection requests were sent. Over 500 people accepted a connection request. 7 people sent "positive" responses. One booked call and zero sales. ClickedIn considered this as a success and will not honor the guarantee. It is especially deceptive that during the sales process, one of their sales people said in an email "We guarantee that over the course of the next 12 months, you will generate, through our platform, more money then what you have invested with us." That never happened, but the contract is all about "positive" responses. This is a scam.
If all you are after is more connections, go for this. Otherwise? Stay far away. I suspect that some of the positive reviews are fake as well. Review collected by and hosted on G2.com.
ClickedIn has been instrumental in enhancing our LinkedIn outreach efforts. Targeting a highly specific niche of around 4,000 potential clients in Canada, their AI-driven approach has not only streamlined our lead generation process but also provided valuable insights and strategies for engagement. Despite the challenges in eliciting responses, ClickedIn's consistent support and innovative ideas, including structuring LinkedIn posts and planning follow-up email campaigns, are commendable. Their dedication is evident as we continue to work towards closing more business deals. Highly recommended for those seeking a focused and effective LinkedIn outreach solution. Review collected by and hosted on G2.com.
It's unfortunate that my target audience is not as engaged on LinkedIn as I would have hoped. Maybe over time my prospects will stop being such laggards. Review collected by and hosted on G2.com.
ClickedIn takes B2B marketing to new heights by seamlessly combining cutting-edge technology with a team of committed professionals who work tirelessly to optimize lead generation and account acquisition. The Clickedin team's dedication to understanding my business and constantly enhancing results is truly commendable. Moreover, their detailed statistics report offers invaluable insights, keeping me informed and controlling my marketing efforts. Review collected by and hosted on G2.com.
Initially, my main challenge was that most customers we tried to reach did not use LinkedIn frequently. However, the Clickedin team went above and beyond to find alternative solutions for generating leads. Their persistence and adaptability proved that knowing your audience is crucial, but having a team like Clickedin can make all the difference in achieving your desired outcomes. Review collected by and hosted on G2.com.
I like how easy it is to find customers and connect with them. Great tool and great staff. My second company I am using ClickedIn to grow. Review collected by and hosted on G2.com.
I would like to see more integrated reporting across my campaigns. I'd like to dig deeper into the analytics on the platform instead of exporting and analyzing. Review collected by and hosted on G2.com.
It performs as advertised. I think that is all one could hopefully ask for. But what strikes me as "stellar" is the personal service. I have had two customer reps now, and both were absolutely amazing. The interface is as simple as it can be, but you have to use it daily to get full advantage of it. This is where the rep comes in. Anna is my rep. She listens, makes excellent suggestions and navigates the interface with me to get great results. I have a particularly long and complex sales cycle and am very satisfied with the leads, especially Anna's patience. Review collected by and hosted on G2.com.
It is a lot to think about. Getting your mind fully engaged with the process takes a little time. Again, that is where customer service comes in. I honestly think I m the one who needs improvement. Review collected by and hosted on G2.com.
The success rep Anna is responsive and tries to help. Review collected by and hosted on G2.com.
The only reason we signed up is because of the Watson AI feature. That feature has never worked. ClickedIn works if you want more connections and followers on LI, but the main feature hasn't worked and we have tried for months to get out of the contract because of that, and other LinkedIn and ClickedIn related issues, but I wasn't even allowed to escalate to senior leaders. Always be suspicious when no leadership is listed anywhere - not on LI or other social media pages or website. It's not US based company, which I did not realize at the time either, which prevents us from escalating or finding someone besides the success person who was assigned to us. We are a small company, and this $7,000 product that has not helped us at all, is a huge financial hit to take. They don't care. Review collected by and hosted on G2.com.
The fact that it's a mixture of tech and human support both; working together to achieve the core objective of lead generation and closure of new accounts. All requisite asks were adequately met Review collected by and hosted on G2.com.
There's nothing to dislike about clickedin. The only this I would recommend is that it requires patience. It's not magic, and expectations need to be managed going in, Review collected by and hosted on G2.com.
The clickedin team is very attentive to help you make your campaigns work and give you weekly support. Their insights and accompaniment are interesting to plan campaigns and review performance. Review collected by and hosted on G2.com.
It is not possible to access the profiles you connect to from your profile in order to investigate. The platform restricts this, and profiles that review contacts are penalized. Everything must be managed from the tool. Review collected by and hosted on G2.com.
