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4.4 out of 5
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ClickDesk
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48 ClickDesk Reviews
3.8 out of 5
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Overall Review Sentiment for ClickDesk
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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EA
Enfiniti A.
Administrative Support Specialist
Human Resources
Enterprise(> 1000 emp.)
What do you like best about ClickDesk?
For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it. Add a code snippet to your site and it's ready to go. The software supports GTalk and Skype. Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles
Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
Only third-party instant messengers like GTalk, Skype and third party IMs such as Trillian and Pidgin. You can use it on smartphones as well. Review collected by and hosted on G2.com.
JM
Jami M.
Associate Director
Mid-Market(51-1000 emp.)
What do you like best about ClickDesk?
Its not difficult to use. It has a simple to learn interface Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
It can take time to load or have delays. A strong, solid internet hardline is needed Review collected by and hosted on G2.com.
AC
Verified User in Consumer Services
Mid-Market(51-1000 emp.)
UN
Verified User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
IF
Verified User in Financial Services
Mid-Market(51-1000 emp.)
What do you like best about ClickDesk?
I love the integration of the chat software. My company can connect with customers without having to download additional add-ons or programs to my desktop. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
I find from my colleagues that sometimes the connection isn’t very quick. They tend to lose connection sometimes when engaging in a conversation. Review collected by and hosted on G2.com.
RR
Royce R.
Founder
Retail
Small-Business(50 or fewer emp.)
What do you like best about ClickDesk?
What I like about this app is that it's easy to use and engages customers who otherwise would not use an 800 number. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
There was nothing I did not like about the app, but if you're not in front of your computer you can miss a chat. Review collected by and hosted on G2.com.
AJ
Abionca J.
Cook
Restaurants
Mid-Market(51-1000 emp.)
UC
Verified User in Construction
Mid-Market(51-1000 emp.)
What do you like best about ClickDesk?
I like that you don't have to install any additional programs. This allows you to video chat and live chat. Also love how this allows you to translate words. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
You only get a small window of time to respond to an unhappy customer.. and everything is time stamped. Review collected by and hosted on G2.com.
UM
Verified User in Marketing and Advertising
Small-Business(50 or fewer emp.)
What do you like best about ClickDesk?
provides both a decent live chat support tool and also help desk, phone support and social media integration Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
Need more possible accounts update only goes up to 10 then they charge you Review collected by and hosted on G2.com.
UI
Verified User in Insurance
Enterprise(> 1000 emp.)
What do you like best about ClickDesk?
I have used this when handling a lot of clients st once love the capacity of incoming work. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
That it’s seriously overpriced for what it does. But nonetheless useful. Review collected by and hosted on G2.com.
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