ClickDesk Reviews & Product Details - Page 5

Ease of use to handle customer questions and suggestions. Review collected by and hosted on G2.com.

Limited options for basic tier users profiles. Review collected by and hosted on G2.com.

I like the dashboard, how you can see people in real time visiting your site. The set up was really easy. There are a lot of really great customization features. The support is good too, especially since they use ClickDesk as their way of customer support. Review collected by and hosted on G2.com.

Often people will ask to unsubscribe to our emails using this feature and their email address does not come through. It's because we have a proactive chat, so the user never needs to enter their info. This is probably the only thing I hate about this product. This is a feature we can turn off but there are more benefits to having this on, and the person reaching out has other ways of requesting to unsubscribe. Review collected by and hosted on G2.com.

It integrates with Google apps and I like that convenience instead of manually entering in each issue ticket. I also like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey. Review collected by and hosted on G2.com.

The pricing is great for a single user but for business teams, its a bit much when there are only 2-3 users. Not by much though. Review collected by and hosted on G2.com.

Easy to deploy and manage. Flexible to personalize the virtual attendant pop-up screen. Free for low usage level. Friendly and may be adapted to other languages. Review collected by and hosted on G2.com.

Nothing really. The only thing that may be improved in the future is the mechanism to automatically answer questions during off-line mode. Review collected by and hosted on G2.com.

We were searching for a Chat system that we can completely customize and easily install with our website. Our website provides live support to non-user and registered customers. We been looking for a chat system that allow us to use information from our database when any user chatting with live support. As well using our own theme was another priority. They met our needs so perfect, it was easy to setup and bring live support online. Facilities to add departments, agents, segments, macros and many more. They have very open them customization facility, we loved it. On the other hand report, configuration with CMS and major CRM was pretty easier. They also have cellphone app, facebook page chat and Google Chrome plugin for live support. Offline ticketing system useful too. Voice call, file sharing, user desktop screenshot and lot of other services can be listed. Review collected by and hosted on G2.com.

Ticketing system can be more functional and more options to maintain. So far all services pretty simple, not much hazy. Review collected by and hosted on G2.com.

Clickdesk is a one stop comprehensive solution for small and medium businesses.It's easy to set up within minutes and does not require a lot of coding expertise. Also, it allows to cater to incoming customer chats from existing third party messengers like Gtalk and Skype. With the support for third party messengers which are generally used for personal use, Clickdesk makes it easy for agents to receive and respond to chats on the go as well. Review collected by and hosted on G2.com.

I have not faced any issues with Clickdesk except a few instances when incorrect status was shown to customers (online) even when I was offline on Skype. Review collected by and hosted on G2.com.

I like the way they integrate Chat, Helpdesk, Call and Social engagement all in one small box. I guess that will be the trend in the future. And the (embed) script load time is also very fast. Integration with popular Business Applications is surely a plus. Pricing is sensible. Review collected by and hosted on G2.com.

Nothing yet. Review collected by and hosted on G2.com.