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4.4 out of 5
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ClickDesk 
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UT
Verified User in Telecommunications
Mid-Market(51-1000 emp.)
What do you like best about ClickDesk?
allows our team leaders to interact with leads and customers, as they search and research on our site. They are able to see what areas of the country the conversation is starting in to enable them to connect the customer to the sales rep that is in that region. We also appreciate the ease for our managers to sign-in and out and rotate job duties. we all receive emails if a chat is missed, and this allows for whomever is best equipped to assist the customer to respond to their needs. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
The limitations in free mode, people ask to unsubscribe to our emails using this feature and their email address does not come through, and not being able to use this sooner Review collected by and hosted on G2.com.
47 out of 48 Total Reviews for ClickDesk
3.8 out of 5
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Overall Review Sentiment for ClickDesk
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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VS
Vijay S.
Marketing Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about ClickDesk?
It is a good chat tool that can be used to handle customer support and even sales over the chat. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
There are no updates to the product since a few years. Review collected by and hosted on G2.com.
A
Verified User
What do you like best about ClickDesk?
Nothing - they keep on charging you. The only way to avoid is to cancel and alert your credit card company. It is an absolute mess. Communication is terrible. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
Everything. The software remained the same for 6 years we were using it. None of the published phone numbers is working. Not a US company - everything is run out of India. Stay away. Review collected by and hosted on G2.com.
KA
Kristian A.
Manager en teamleider
Small-Business(50 or fewer emp.)
What do you like best about ClickDesk?
It allows us to communicate and interact with other users and possible clients for our company or on a personal level, communication and conversations are more fluid and direct with the help of this web chat. It is quite simple to use and for registration it is also done very simply. I liked it from the moment I started using it. Its graphics are quite fresh which gives users a more attractive appearance. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
At the beginning it is a bit complicated to use, just take a little time and learn to use it correctly. It is quite economical compared to other chats and this is the best I have used so far. but in operation I have no negative contributions Review collected by and hosted on G2.com.
FB
Franklin B.
Équipe de direction
Small-Business(50 or fewer emp.)
What do you like best about ClickDesk?
With this tool you can make video calls at the time you want, in the place you can just keep a good internet connection. It allows you to have conversations with your clients that are out of your city or out of reach. So you can get more users. I find its interface great because it is very simple, beautiful and easy to use, not to mention the registry is the simplest thing in the world. I really like this program. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
Few bad things I find in this program so it is better not to mention them, it has many more positive than negative aspects. That is why I would give him the best of grades. Review collected by and hosted on G2.com.
EN
Elizabeth N.
Director of Marketing and Communications
Mid-Market(51-1000 emp.)
What do you like best about ClickDesk?
Clickdesk allows our account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store. They are able to see what areas of the country the conversation is originating to enable them to connect the customer to the sales representative that is in that region. We also appreciate how easy it is for our account managers to sign-in and out and rotate their responsibilities. Finally we love that we all get an email if a chat is missed, that way whoever is best equipped to answer or assist the customer can respond to the customer or lead. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
There is very little we dislike about Clickdesk. Our team wishes that the avatars were more realistic and had better options, or that there was a built-in option for easily creating one. Having more professional looking images on Clickdesk, might aid in making a strong first impression. Review collected by and hosted on G2.com.
AG
Abhishek G.
Student
Mid-Market(51-1000 emp.)
SG
Sarah G.
Customer Service Support Manager
Computer & Network Security
Mid-Market(51-1000 emp.)
What do you like best about ClickDesk?
I like the manner in which they incorporate Chat, Helpdesk, Call and Social commitment across the board little box. I surmise that will be the pattern later on. What's more, the (insert) content burden time is additionally extremely quick. Incorporation with prevalent Business Applications is most likely an or more. Evaluating is reasonable. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
At first, it is difficult to understand where everything is and how to navigate certain things Review collected by and hosted on G2.com.
GF
Verified User in Financial Services
Enterprise(> 1000 emp.)
What do you like best about ClickDesk?
Very user friendly for the agents, no need to be tech savvy to use it, easy implementation, great knowledge base. Review collected by and hosted on G2.com.
What do you dislike about ClickDesk?
It doesn't have a mobile app, the application doesn't boot with the PC, it needs more realtime notification Review collected by and hosted on G2.com.
AF
Verified User in Food & Beverages
Small-Business(50 or fewer emp.)
LP
Lucas P.
Customer Support Professional
Small-Business(50 or fewer emp.)
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