Cleverbridge Reviews (59)

Reviews

Cleverbridge Reviews (59)

4.4
59 reviews

What do users say?

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Users consistently praise the platform for its seamless subscription management and excellent customer support, which help streamline eCommerce operations. Many appreciate its comprehensive features for global payment processing and tax compliance, making it a reliable choice for businesses. However, some users note that the user interface can feel outdated, which may pose a challenge for new users.

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Benoit M.
BM
Benoit M.
Director, Customer Experience Operations and E-Commerce
Enterprise (> 1000 emp.)
"'All-in-one' platform with solid expertise"
4.5/5
What do you like best about Cleverbridge?

Cleverbride offers a full tech-stack solution, which avoid complexity of having to manage different solutions in our architectures.

The team is close to their clients and share their expertise and best practices to maximize outcomes.

The solution itself is robust and has been the right vehicule for us to scale our subscription business x5. Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

As our business models can be complex, we sometime had to tweak certain features of their platform to support them.

The price engine works well in most scenarios, but has certain limitations when in some cases. Review collected by and hosted on G2.com.

Suchit J.
SJ
Suchit J.
VP Strategy and Business Development
Mid-Market (51-1000 emp.)
"Partnership more than a service provider"
4.5/5
What do you like best about Cleverbridge?

Proven software. We have been using for more than 10 years. We love the attention given by their client service team Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

Not much, there are few features we would to see in the product Review collected by and hosted on G2.com.

Farees M.
FM
Farees M.
SVP Marketing
Mid-Market (51-1000 emp.)
"A robust eCommerce platform tailored for subscription-based businesses and digital goods providers."
4.5/5
What do you like best about Cleverbridge?

Cleverbridge is a robust eCommerce platform tailored for subscription-based businesses and digital goods providers. Its strength lies in its all-in-one approach, offering tools for global payment processing, tax compliance, and subscription management. The platform is particularly well-suited for companies operating on a global scale, as it supports multiple currencies, languages, and payment methods, ensuring a seamless experience for international customers.

Cleverbridge's professional services stand out as a key differentiator, especially for businesses seeking tailored solutions or hands-on support. They offer a collaborative approach, often working closely with clients to integrate the platform into existing systems and align it with business goals. Overall, Cleverbridge is a solid choice for businesses looking to streamline their global eCommerce operations with the added benefit of professional expertise to enhance performance. Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

The user interface, while comprehensive, can feel a bit dated and complex for those unfamiliar with eCommerce platforms. However, the depth of features such as automated billing, detailed reporting, and fraud prevention tools offsets the initial learning curve for most users. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Straightforward platform for managing digital purchases and subscriptions"
4/5
What do you like best about Cleverbridge?

I appreciate how seamless the checkout experience is. It’s easy to complete purchases, access invoices, and manage subscriptions from one place without needing to create additional accounts. Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

The interface can feel a bit outdated, and sometimes it’s unclear who to contact for support especially when the platform is acting as a middleman for another company. Review collected by and hosted on G2.com.

Tarik A.
TA
Tarik A.
Export Sales Manager
Small-Business (50 or fewer emp.)
"Sales manager"
5/5
What do you like best about Cleverbridge?

Cleverbridge offers seamless subscription management and excellent customer support. Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

dislike Cleverbridge's complex cancellation process and lack of transparent pricing. Review collected by and hosted on G2.com.

Konstantin B.
KB
Konstantin B.
Lead Business Analyst
Information Technology and Services
Mid-Market (51-1000 emp.)
"Cleverbridge - always the right choice for order and payment processing"
5/5
What do you like best about Cleverbridge?

Reliable product, quite simple handling, top support. Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

I have not noticed or am aware of any disadvantages to date. Review collected by and hosted on G2.com.

Bogdan Denis  A.
BA
Bogdan Denis A.
Marketing Specialist
Small-Business (50 or fewer emp.)
"a comprehensive solution for ecommerce"
4.5/5
What do you like best about Cleverbridge?

adaptability of ecommerce solutions for b2b2 platforms Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

a little hard to understand if you're not tech heavy Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Enterprise (> 1000 emp.)
"A great platform for your online business"
4.5/5
What do you like best about Cleverbridge?

The platform is easy to use and learn, has a simple and user-friendly interface, and gives a comprehensive set of features. The people who work there are highly professional and competent, always ready to advise and help with whatever. Overall a fantastic service! Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

There are system bugs/errors every now and then. However, non of them have caused any issues, thanks to the help of the Cleverbridge team and their expertise. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Making global e-commerce EASY"
5/5
What do you like best about Cleverbridge?

- paymentand tax processing and compliance

- fraud prevention mechanism

- analytics/reporting solution (reliable data!)

- user-friendly checkout and CX

- easy implementation process

- great customer support

- Salesforce connector Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

Haven't run into any obstacles yet. Cleverbridge is a well-equipped platform. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Cleverbridge makes eCommerce easy!"
5/5
What do you like best about Cleverbridge?

Cutting edge technologies and best in class support. Anytime I've had an issue, big or small, the team at CB is always at the ready to respond! CB has supported SmartBear Software for over 10 years now and I can't say enough about the team over there. Review collected by and hosted on G2.com.

What do you dislike about Cleverbridge?

Changes can sometimes take a bit long but they do end up getting completed to satisfaction Review collected by and hosted on G2.com.