45 Cleverbridge Reviews
Overall Review Sentiment for Cleverbridge
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The Cleverbridge staff is readily available and quick to respond to any issues we have. Once you get the hang of the program, it is fairly intuitive. Review collected by and hosted on G2.com.
The program itself runs pretty slow. It is also very easy to make a mistake that is potentially unfixable (at least by someone with limited access - but the Cleverbridge staff responds and helps quickly) Review collected by and hosted on G2.com.
I like Cleverbridge's cart-customization ability. Unlike other platforms, whose cart pages layout are always the same, Cleverbridge can create cart layout according to your own design, or even better, they can recommend one layout for you according to your idea. I also like their attitude to the clients. For example, we get Quarterly Review every 3 months with our account manager, and I can always get some new ideas from it. Also, I like the MVT campaign feature, which makes the split tests between layouts and prices much easier. The last thing I would like to mention is that their customer support team are very good. They can take direct requests from customers on behalf of us, and also communicate with our own support team. Review collected by and hosted on G2.com.
One thing to improve: one cart layout normally takes 2 weeks; it's always better if it can be shortened. Review collected by and hosted on G2.com.
Best of the German engineering + Best of the American customer/client service is how I like to describe my 4 years of wonderful experience with CleverBridge. We like the robust but versatile design of the e-commerce platform, the attention-to-the-detail and comprehensive client service provided by our CMs, and the world-class service we got from the customer support team. Choosing CleverBridge is one of the best business decisions I had ever made! Review collected by and hosted on G2.com.
Nothing particular for the time being. 1-2 years ago, it was the system outages that bothered me a bit and made me think if I had made the right choice. But it hasn't been a problem for quite a while Review collected by and hosted on G2.com.
The speed at which changes are posted to production.
I make a change or a fix, bam, its live for my customers. Review collected by and hosted on G2.com.
Changes to templates take too long.
The design team should not take 2 weeks every time I need to make a new cart or page. Review collected by and hosted on G2.com.
I've previously worked with other platforms (like shareit) and the main difference is the amazing support I get from them, there isn't a request or a business need they do not answer promptly and try to find the best solution for. Review collected by and hosted on G2.com.
Sometimes their financial system fraud detection is way too strict which causes us problems even with our good-faith customers. Also we miss anonymous payment methods like paysafecard. Review collected by and hosted on G2.com.
Cleverbridge has an excellent, state of the art platform that they continue to enhance. They have an excellent management team and customer facing team Review collected by and hosted on G2.com.
Nothing of consequence. When there is an issue that is lacking, CB works on it. Review collected by and hosted on G2.com.
The flexibility allows my Support team to work directly with our Product Marketing team to customize messaging to our customers globally. Review collected by and hosted on G2.com.
Sometimes there is a longer lead time than I would like on getting changes implemented but not generally ever an issue. Review collected by and hosted on G2.com.
Manages everything. Cc, banking and tax. Review collected by and hosted on G2.com.
No mobile app for accessing account. As an md I am on the go and need mobile access to check campaigns sometimes Review collected by and hosted on G2.com.
Approachability of client managers - you can call them any time. Review collected by and hosted on G2.com.
Time it takes for new things to be rolled out, like cart configurations etc. Plus it's difficult to try and get improvements put on the road map. Review collected by and hosted on G2.com.
