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Clearstory Reviews & Product Details

Michael  Y.
MY
Project Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clearstory?

Clearstory is an outstanding tool that combines ease of use with powerful functionality, fostering transparency across teams. The level of detail it offers is truly impressive. Not to mention, its seamless integration with all team members makes it one of our go-to tools for daily use Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

No significnat things I dislike about the software. Only thing I wish it was mandatory on all projects. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

Clearstory effectively addresses the challenges of managing changes and tracking add-ons to contract work, streamlining the entire process. This results in significant savings in both time and resources. Review collected by and hosted on G2.com.

Clearstory Overview

What is Clearstory?

Clearstory is the only purpose-built technology for managing Change Orders between construction stakeholders in real time, delivering unmatched transparency and speed. With all projects, trades, and Change Orders in one place, our cloud-based Change Order Request Log provides the visibility needed to reduce risk and foster trust. Designed for contractors of all types, Clearstory is easy to adopt, streamlines communication, and modernizes the T&M Tag and Change Order approach to simplify processes and save time and money.

Clearstory Details
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Product Description

Clearstory (formerly Extracker) is a Change Order Communication Tool that connects Specialty Contractors, General Contractors, and Owners so they can track project Change Orders in real-time. We replace the traditional methods of tracking Change Orders via email, Excel, and paper documents on the job site. Our product offerings include: Change Order Request Log — track changes in real-time between all stakeholders with our collaborative COR Log; Digital T&M Tags — use our web or mobile app to easily track field-directed extra work; Change Notifications — distribute changes and track cost impacts; and Integrations — we integrate with Procore, PlanGrid, Sage, and CMiC.


Seller Details
Company Website
Year Founded
2018
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
Description

The Industry’s Only Digital Platform to Streamline and Automate the Change Order Communication Process


Jill A.
JA
Overview Provided by:

Recent Clearstory Reviews

Michael  Y.
MY
Michael Y.Enterprise (> 1000 emp.)
5.0 out of 5
"Incredible Tool"
Clearstory is an outstanding tool that combines ease of use with powerful functionality, fostering transparency across teams. The level of detail i...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"A Platform that Provides a "Clear Story" to All Stakeholders on T&M Tracking"
Clearstory is great for being organized on T&M tickets on construction projects. It is easy to create, send and sign tickets.
AB
Alex B.Mid-Market (51-1000 emp.)
5.0 out of 5
"Awesome, Clearstory is the perfect tool to have as a project manager my clients all agree!"
I have been in the construction industry for 30 years, most of that time we have been using paper T&M tickets which tend to get lost or damaged (co...
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Clearstory Media

Clearstory Demo - The modern way to communicate changes
Communicate project Change Order Requests and T&M Tags in real-time to reduce risk, waste less time and increase transparency between all stakeholders.
Clearstory Demo - Construction's only collaborative COR Log
By uploading or creating CORs in Clearstory, you automatically generate a shareable and collaborative COR log. General Contractors never again will need to request an updated COR log and Subcontractors can keep their GC up-to-date by sending a shareable link.
Clearstory Demo - Construction’s best T&M Tag solution
Get paid faster by instantly sharing your T&M Tags with your customer and the home office, eliminating days or weeks of processing time.
Clearstory Explainer Video
Play Clearstory Video
Clearstory Explainer Video
Clearstory for General Contractors
Play Clearstory Video
Clearstory for General Contractors
Clearstory for Specialty Contractors
Play Clearstory Video
Clearstory for Specialty Contractors
How Clayco is Using Clearstory to Eliminate Change Order Risk from its Business
Play Clearstory Video
How Clayco is Using Clearstory to Eliminate Change Order Risk from its Business

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52 out of 53 Total Reviews for Clearstory

4.9 out of 5
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52 out of 53 Total Reviews for Clearstory
4.9 out of 5
52 out of 53 Total Reviews for Clearstory
4.9 out of 5

Clearstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for ClearstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
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Verified User in Construction
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clearstory?

I find that this platform gives our foremen an easy and accesable way to input time and materials added or needed by the general contractors we work with. It doesn't take any time to fill out, and the ability to send to your GC field coordinator for approval is a step streamlined by the program. The customer support has also been very easy to communicate with. The ease of implementation makes it compatible with all of our on-field devices, making the frequency we use this program very often. Easiest integration we've had so far. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

There is very little I do not like. I wish there was a way to save a change order request to a job without sending it to a signee. Sometimes I want to hold onto those before submitting, but do not want to hold it as a Draft. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

Clearstory reduces the amount of steps needed on the project management side by reducing the amount of time needed for communicating between field and managment. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

Thank you for your detailed review! We're thrilled to hear that Clearstory has streamlined the process for your foremen, especially with inputting time and materials and sending requests for approval. It's fantastic to know that our customer support and ease of integration have made a positive impact for your team.

We appreciate your feedback about change order requests and understand how being able to save them without sending could enhance your workflow. We'll share this suggestion with our team as we work to make Clearstory even more effective for users like you!

MC
Sr. Project Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clearstory?

Once you set up your labor, material and equipment, etc, for the first time, it's very easy and quick to create new change orders Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

The only inconvinient is setting up your rates for the first time, but even that is very simple, is just the work of doing it for the first time Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

It simplifies the Change Order request process Review collected by and hosted on G2.com.

AB
Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Clearstory?

I have been in the construction industry for 30 years, most of that time we have been using paper T&M tickets which tend to get lost or damaged (coffee stains) Clearstory has done away with all of those issues. I would strongly recomend it to all of my colleagues, game changer. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

TD i have not experianced any downside using Clearstory. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

Clearstory provides a clean method of tracking work that is being performed on T&M, keeps my team and my clients up to date on work status and completion. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clearstory?

Clearstory is without a doubt the best construction related software I have ever used. It does a few things and it does them extremely well. If you need to be able to quickly track T+M without paper, or if you need to present pricing updates of any size to your customer, you need clearstory. I use it every day, I get customers onboard with a simple click, and if they dont want another platform, they can make use of the Direct PDF download hotlinks. This software is easily approacable by everyone from lead carpenters/foreman working on small side projects all the way up to exectutives balancing thousands of work hours each day. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

On the rare instance where the sofware doesnt have the feaure I want, I just message customer service right in the app and they get it fixed, or advise me on alternate workflows. The mobile app capability is not quite as robust as the web app, but it is regularly updated to include more features. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

Clearstory lets me stay orgaized automatically. and it lends clarity and professionalism to our operation.

For instance, I can send clear broken out pricing on a T+M slip without every getting out a calculator, PDF editor, Spreadsheet or financial software, simply select the appropriate ticket and the fields are auto tabulated based on pre-existing rules set up by us and the clearstory team. this gives me more time to work on tasks that cannot be automated, like custom estimating, hands on work, or relationship management.

I can add photos or PDFs to a T+M slip or a COR from my iPad without changing devices. this lets me get work done right away and not have to save it for my office day. Review collected by and hosted on G2.com.

RA
Project Assistant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Clearstory?

Clearstory can help you organize and maintain all of your change order requests from multiple subs. With a few quick filtering options, you can generate your reports in just a few steps. No more spending time assembling your reports OR making sure the information contained is accurate. What I LOVE so much about Clearstory is that all our subs upload their pricing changes, answer a couple of questions and click submit. Everything we need to assemble a pricing change for the owner can be found in one place - no more sifting through countless email messages. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

So far, I haven't come across anything that I didn't like or dislike. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

To be honest, I pushed to use Clearstory on my project because being in this industry for many years I've gone through so many different ways of trying to just "manage" these types of unforeseen costs or changes in plans. And trust me, that was a complete mess. Once I sat through their quick demo, the bells and whistles started going off and I realized, this is it. This is the program we need to be able manage all our costs. So I implemented this on one of my projects and as I suspected, we were able to manage and maintain our budget. Clearstory helped us to keep accurate files. Now, we are a year into using Cleastory and managing this project wouldn't have been as successful if we didn't use Clearstory. Closing out subs with final change orders are so much more easier and makes closeouts a breeze. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

Hey Raeleen, thank you for your review! It's great to hear that Extracker has helped you with organizing and maintaining change order requests from multiple subcontractors and generating reports quickly with filtering options. It's also nice to hear that we are helping to ensure the accuracy of the information contained in reports. Thank you again for your review!

Verified User in Construction
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Clearstory?

Clearstory is very user-friendly; it is easy to teach to others and speeds up the T&M process within our build teams. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

I have not found anything that would make me dislike this software. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

Clearstory introduces ease and efficiency to the T&M process, what was once documented on endless stacks of paper can be stored in a database with access from all parties of the T&M tags. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clearstory?

Lo que mas me gusta es el reporte y la forma de mostrarlo el Order Change request Log Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Me encantaria obtener un Certificado de haber el nivel avanzado alcanzado Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

A la fecha no he tenido problemas, esto permite que la aprobacion de las ordenes de cambio sea facil y rapida por parte de nuestro cliente Review collected by and hosted on G2.com.

RM
General Manager of Self-Perform
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clearstory?

New programs and software usually have a long implementation time. I was up and running with it in a week. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

Time to get a change log out. I have not found the easy button for this yet. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

Time and material tickets getting rejected due to lack of information. This allows pictures, time and date stamped. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Clearstory?

Clearstory is great for being organized on T&M tickets on construction projects. It is easy to create, send and sign tickets. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

There could be more features such as having a running list of PCI #'s to assign a ticket to rather than inputting it yourself. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

The problem it is solving is removing the need for paper tickets. Review collected by and hosted on G2.com.

SA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Clearstory?

The most helpful part about Clearstory is the ability to generate paperless change orders and the ability to export all the information to a PDF docuement or excel spreadsheet. I also like the fact the all the in review change order totals are presented in a pie chart that also shows a quick breakdown of the information. Review collected by and hosted on G2.com.

What do you dislike about Clearstory?

The only problem I have had was sometimes I have had a change order request that was to large and the program lags do to the overwhelming amount of information being input. Review collected by and hosted on G2.com.

What problems is Clearstory solving and how is that benefiting you?

The ability to submit change orders digitally without the hassel of paper that can get lost, miss placed, or thrown out. Review collected by and hosted on G2.com.

Response from Tony Fuller of Clearstory

Hi Shaun! Thank you for your detailed feedback! We're thrilled to hear that you find our platform invaluable for generating paperless change orders and exporting data efficiently. In regards to your comment about occasional lag due to large change order requests: Our development team is aware of this issue and is actively working on on a resolution.

We're pleased that our solution has helped streamline your workflow and minimize potential issues related to paper documentation. We appreciate your business and look forward to continuing to support your project management needs.