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Claimlane Reviews & Product Details - Page 2

Claimlane Overview

What is Claimlane?

Claimlane is a leading returns and claims management platform for brands and retailers that sell physical products. More than 8000 brands and retailers use Claimlane to streamline their returns processes and improve their bottomline. — MANAGING RETURNS AND CLAIMS IS COMPLEX For most brands and retailers, handling returns and claims is an important but highly complex process. It involves countless stakeholders and many movable parts. The result is: - Badly documented returns and claims leading to unnecessary communication - Inefficient workflows and wasteful communication via email and excel - No insights into why products are returned or why they are faulty CLAIMLANE STREAMLINES THE RETURNS PROCESS Claimlane connects all your return types and customers – B2C and B2B – from all channels and markets in one system. With Claimlane: 1. Your customers can easily create perfectly documented returns every time. 2. Your team can handle all return types from all customers in one place with powerful workflows and automation. 3. Learn why products are returned and improve your bottomline Using Claimlane saves you time and money and improves the customer experience. We'd love to help you streamline your returns!

Claimlane Details
Product Website
Languages Supported
Danish, English
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Product Description

Claimlane is the single point of handling returns. Merging thousands of different ways of handling product complaints into one platform.


Seller Details
Seller
Claimlane
Company Website
Year Founded
2017
HQ Location
Islands Brygge, DK
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Description

Claimlane is a B
B platform for fashion brands and retailers, simplifying the claims and returns process through automation and better communication tools.


JB
Overview Provided by:

Recent Claimlane Reviews

MB
Megan B.Mid-Market (51-1000 emp.)
4.5 out of 5
"Streamlining Claims"
Claimlane has solved many of the tedious tasks that we previously encountered when dealing with claims. We now have the customer input all informat...
PR
Paul R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Improved our Returns process with Tangible results"
Willingless to tweak the process to suit our business needs and requirements. The financials it has provided through efficiency and effective hand...
SM
Sabrina M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Easy and clear"
You get it all in one program, it's easy and if you need help, you can get it quickly.
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Claimlane Media

Claimlane Demo - Handle all your complex returns, end-to-end, in one place
Claimlane streamlines the returns process 1. All customers, whether B2B or B2C, create perfectly documented returns. 2. Handle all return types in one place with streamlined workflows and automations 3. Learn why products are returned and improve your bottomline
Claimlane Demo - Create perfectly documented returns every time
Customize the self-service B2C and B2B return flows to ensure customers always provide the right data up front – regardless of the return type. This enables a smooth resolution process that saves time for the customer and your team.
Claimlane Demo - Process returns efficiently
Handle all return types across all channels in one system. Set up custom workflows to get a clear overview of every return. Streamline communication and get back to customers faster.
Claimlane Demo - Setup Integrations and Automate Processes
Integrate with your favorite systems and set up powerful automations, such as sending shipping labels or issuing credit notes, that save time and enhance the customer experience. Learn more on https://www.claimlane.com/integrations
Claimlane Demo - Reduce return rates with product insights
Use the analytics module to dig deep into specific issues and share insights with your production, QA and sales teams or with external partners.
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13 Claimlane Reviews

4.8 out of 5
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13 Claimlane Reviews
4.8 out of 5
13 Claimlane Reviews
4.8 out of 5

Claimlane Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ClaimlaneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Furniture
IF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Claimlane?

The way they simply fair the handle of claims. It is a gift to a customer-focused system, which makes it easier for the customers, back office and to forward the claims to our suppliers.

The support from Claimlane is great, they are listening to our issues Review collected by and hosted on G2.com.

What do you dislike about Claimlane?

Is it not always possible to make our own customizations, sometimes it is frustrating, but on the other hand is it also nice to have benefits with this kind of system Review collected by and hosted on G2.com.

What problems is Claimlane solving and how is that benefiting you?

Handling of claims

Handling of returns B2C

Digitalization of a manual process.

Claim statistics for suppliers Review collected by and hosted on G2.com.

AJ
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Claimlane?

Intuitive and easy to use for backend and customers. Helpful with customized requirements. Review collected by and hosted on G2.com.

What do you dislike about Claimlane?

Nothing comes to mind so far. Well integrated in our organization. Review collected by and hosted on G2.com.

What problems is Claimlane solving and how is that benefiting you?

Optimizing return handling by eliminating manual processes. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Claimlane?

We can search by product name, sku or fault code to find all images in one folder.

Customer service is always available to support us when needed. Review collected by and hosted on G2.com.

What do you dislike about Claimlane?

Not currently integrated with our consumer care platform. We will be investigating this in 2024. Review collected by and hosted on G2.com.

What problems is Claimlane solving and how is that benefiting you?

Gathering all faults in one place to easily create reports to pass on to product designers and factories Review collected by and hosted on G2.com.