Claimlane has solved many of the tedious tasks that we previously encountered when dealing with claims. We now have the customer input all information necessary for us to solve their claim in a quick and efficient way. Review collected by and hosted on G2.com.
Any issues we have encountered, the Claimlane staff has been happy to help solve. I do wish there was a feature for rerouting a ticket to a different group and the ability to add a customer number within the ticket. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for Claimlane
Overall Review Sentiment for Claimlane
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Claimlane is a great system for our customers to register their claims and for us a good tool to document and monitor claims so we can continously improve the quality of our products. The Claimlane team is always ready to help and support on developing solutions to new requirements and needs as the business evolves. Review collected by and hosted on G2.com.
There is for sure many things we can improve and advance in terms of how we use Claimlane today, but I think it is mainly on our side to invest time in scoping out what we need and then I am confident that the Claimlane team would support in finding solutions to any challenges. Review collected by and hosted on G2.com.
Claimlane offers a simple yet a very smart solution to handle both D2C and B2B claims. It has all you need without over complicating things. We are using it daily and the platform is easy to use both for businesses and customers. We have implemented Claimlane right away and integration workds how it should. Not to mention that their Customer Support will always go an extra mile for you. Review collected by and hosted on G2.com.
To be honest, I cannot find any downsides. If there are things that you would like to have extra or look different, Claimlane team is always there for you to have a dialogue and it is just a question of time to have extra features added on. The team is working hard and is super dedicated. Review collected by and hosted on G2.com.
Claimlane has revolutionised the faulty return process for THG Luxury, meaning all queries are in one place and easy to track and monitor updates straight away.
I use this daily within my role and it is super easy to use.
The Customer Support within Claimlane is second to none - they are also on hand if I have any issues - highly recommend this for any business who don't have a mapped-out returns process - Claimlane is the platform to use.
Also with the system, it is gives you the ability to add an auto chase feature, so no need to chase each ticket, which makes it a lot easier to focus on what matters the most and getting the customer resolved as quickly as possible. Review collected by and hosted on G2.com.
I love Claimlane, nothing is bad about it. Review collected by and hosted on G2.com.
In our department, we handle all returns and complaints for the entire company. This means that a minimum of four employees use Claimlane all day, every day.
Since the implementation of Claimlane, we have experienced a significant improvement in our handling of returns and complaint cases. We have gained a better overview and receive all necessary information at once from our customers, resulting in quick and accurate resolutions to complaints and returns.
Previously, managing cases via email was a time-consuming process that often led to prolonged resolution times, especially when crucial information or photos were missing.
We hear the same feedback from our customers who express great satisfaction with Claimlane and praise its user-friendly interface. Whether it's a single item they want to complain about or a large return with 200 lines, Claimlane has solutions that are well-thought-out and easy to work with.
Claimlane has proven to be an outstanding partner. We particularly appreciate the customization options that allow us to tailor Claimlane precisely to our needs, especially concerning the information we need from customers to process cases quickly. Secondly, Claimlane has been responsive to our requests for new features. Thirdly, their customer service is top-notch, with quick responses and valuable input to optimize solutions according to our requirements.
The integration of Claimlane with our other systems has been seamless, and Claimlane consistently manages their part of the integration, eliminating wait times in various processes.
When we started with Claimlane, I had a slight concern about how the implementation process would unfold, but it turned out to be smooth. Throughout the entire process, we felt supported by Claimlane, always ready to help. Review collected by and hosted on G2.com.
It´s a challange to find any drawbacks with the Claimlane system a challenge since it is fundamentally a fantastic solution.
When there have been specific needs or requests, Claimlane has been responsive and accommodating. Furthermore, Claimlane continues to constantly improve and develop the solution. It is evident that Claimlane is a company in constant evolution, and as a customer, we experience ongoing initiatives and enhancements. We highly recommend it. Review collected by and hosted on G2.com.
We are happy to use Claimlane, as we have managed to gather our claims and return flow in one place, and we can with ease use the data to make our customers experince better.
It´s simple and easy to setup and easy to use, which is very important, because we use Claimlane so frequent.
They are always accommodating when we come up with ideas for improvements or changes that require some development on their part. Review collected by and hosted on G2.com.
Some of their off-the-shelf products didn’t fit our flow very well, but in these cases, Claimlane has helped with custom solutions, turning it into something positive and usefull for us. Review collected by and hosted on G2.com.
Willingless to tweak the process to suit our business needs and requirements.
The financials it has provided through efficiency and effective handling.
Turn around time on enhancements to the platform.
Simple process for consumer and business.
Support offered by the team.
Implementation has been seemless across phases Review collected by and hosted on G2.com.
Reporting needs work - Would like to see the benefits clearly that I know exist. Review collected by and hosted on G2.com.
It is easy to use, for both our Customers, Suppliers and us as a webshop.
The communication regarding claims is through the Case the customer has initiated, and collects the information we need to help our Customers in the best possible way.
The link between the Customercase and Suppliercase save us valuable time in a workday.
We are looking forward to use the integration fully when we implement Shopify in the near future. Review collected by and hosted on G2.com.
It is for now only possible to make one claim per Customer order.
If the customer has a new claim on another item we have to process this manually.
Not all our suppliers are working with Claimlane. Review collected by and hosted on G2.com.
Easy accessibility
Great overview
That it is a combined claim and return portal
Integration works great with our Ecom
Easy to implement anf to get our customers to use the portal
Fast Customer support Review collected by and hosted on G2.com.
nothing to add here
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The way they simply fair the handle of claims. It is a gift to a customer-focused system, which makes it easier for the customers, back office and to forward the claims to our suppliers.
The support from Claimlane is great, they are listening to our issues Review collected by and hosted on G2.com.
Is it not always possible to make our own customizations, sometimes it is frustrating, but on the other hand is it also nice to have benefits with this kind of system Review collected by and hosted on G2.com.
