Top Rated Cisco Unified Contact Center Express Alternatives
12 Cisco Unified Contact Center Express Reviews
Cisco UCCX allows businesses to step into automated call routing and queue without breaking the bank. UCCX also keeps things in house as it's an on-premise solution. While this is not as feature-full as the UCCE, UCCX still allows powerful scripting, including database dips for dynamic routing. Review collected by and hosted on G2.com.
UCCX is not as user-friendly as other products. There are cloud-based products that offer more straightforward setup and administration. I would not recommend this solution unless on-premise is a requirement and your business already has a heavy CIsco PBX investment. Review collected by and hosted on G2.com.
It is reliable and easy .I'm a Network Engineer by profession.I have been in this field for almost 8 years now.And working with cisco devices is my every job.Cisco is very good product, reliable, efficient for day to day use in z productive environment and I have been enjoying fiddling around with this product technically. configure. Review collected by and hosted on G2.com.
Well I don't see any downside of it when it's demand is high in the market. Review collected by and hosted on G2.com.
Easy integration with Cisco CUCM where we can create new call flow easily. Call routing to agents can be done on CSQ or skill basis.
Script can be validated from the editor tool. Review collected by and hosted on G2.com.
Integration with other voice products is not possible. Audio files which needs to be played during IVR need to be be in specific format.
Cannot make easy changes in the script as scripting is difficult in it. Review collected by and hosted on G2.com.
It is a well-documented solution that works great for almost every call centre especially if you're using Cisco IP Phones. I must mention, competitors are far behind*. Review collected by and hosted on G2.com.
Since the Cisco Unified Contact Center was selected after careful evaluation, it still stands straight and delivers all the requirements of a call centre. Review collected by and hosted on G2.com.
It has inbuilt useful and effective features. The most effective part is the customer experience management feature. Review collected by and hosted on G2.com.
A bit complex to manage. It will be great if pc to IPT integration is easier. Review collected by and hosted on G2.com.
The UCCX portal is easy to get assimilated and is pretty intuitive. Although my company is not using all available features, it's good to know that in the future we have plenty of options to increase our customer service options Review collected by and hosted on G2.com.
I don't have much to say about any negative things. Nothing stands out. Review collected by and hosted on G2.com.
The IVR management and reporting features are outstanding, and It's the perfect solution for small to medium-size contact centers. Review collected by and hosted on G2.com.
Licensing is an inconvenient thing in UCCX. Review collected by and hosted on G2.com.
Best fo assigning users and its GUI is so user friendly to use it. Review collected by and hosted on G2.com.
it's a bit difficult to understand for beginners. Review collected by and hosted on G2.com.
It helps for handling customer calls, email inquiries etc in the most developed form. Review collected by and hosted on G2.com.
It can only be used for medium sized organisations not apt for larger ones. Review collected by and hosted on G2.com.
Its best useful for an enterprise which handling call centre area Review collected by and hosted on G2.com.
However their end user features licensing scheme and method is expensive Review collected by and hosted on G2.com.
