# Top 10 Cisco Unified Communications Manager (CallManager) Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 111 Cisco Unified Communications Manager (CallManager) is not the only option for VoIP Providers. Explore other competing options and alternatives. VoIP Providers is a widely used technology, and many people are seeking popular, time saving software solutions with software pairing, video calls, and instant messaging. Other important factors to consider when researching alternatives to Cisco Unified Communications Manager (CallManager) include end users and phone calls. The best overall Cisco Unified Communications Manager (CallManager) alternative is Genesys Cloud CX. Other similar apps like Cisco Unified Communications Manager (CallManager) are RingEX, 3CX, Mitel, and Vonage Business Communications. Cisco Unified Communications Manager (CallManager) alternatives can be found in [VoIP Providers](https://www.g2.com/categories/voip-providers) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Contact Center Software](https://www.g2.com/categories/contact-center). ## Best Paid & Free Alternatives to Cisco Unified Communications Manager (CallManager) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Asterisk](https://www.g2.com/products/asterisk/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) ## Top 10 Alternatives to Cisco Unified Communications Manager (CallManager) Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Cisco Unified Communications Manager (CallManager) stacks up to the competition, check reviews from current & previous users in industries like Higher Education, Insurance, and Hospital & Health Care, and find the best product for your business. ### 1. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,556 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Cisco Unified Communications Manager (CallManager), Genesys Cloud CX is: - Easier to set up - More usable - Easier to admin Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs Genesys Cloud CX](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Mitel](https://www.g2.com/compare/genesys-cloud-cx-vs-mitel) - [Genesys Cloud CX vs Vonage Business Communications](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Genesys Cloud CX vs Asterisk](https://www.g2.com/compare/asterisk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs GoTo Connect](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [Genesys Cloud CX vs Zoom Workplace](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-workplace) - [Genesys Cloud CX vs Twilio](https://www.g2.com/compare/genesys-cloud-cx-vs-twilio) - [Genesys Cloud CX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-genesys-cloud-cx) ### 2. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,411 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to Cisco Unified Communications Manager (CallManager), RingEX is: - Easier to set up - More usable - Easier to admin Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs RingEX](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs Mitel](https://www.g2.com/compare/mitel-vs-ringex) - [RingEX vs Vonage Business Communications](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [RingEX vs Asterisk](https://www.g2.com/compare/asterisk-vs-ringex) - [RingEX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringex) - [RingEX vs Zoom Workplace](https://www.g2.com/compare/ringex-vs-zoom-workplace) - [RingEX vs Twilio](https://www.g2.com/compare/ringex-vs-twilio) - [RingEX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-ringex) ### 3. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Cisco Unified Communications Manager (CallManager), 3CX is: - Easier to set up - Easier to admin - More usable Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs 3CX](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) **Compare 3CX with other alternatives:** - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Mitel](https://www.g2.com/compare/3cx-vs-mitel) - [3CX vs Vonage Business Communications](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [3CX vs Asterisk](https://www.g2.com/compare/3cx-vs-asterisk) - [3CX vs GoTo Connect](https://www.g2.com/compare/3cx-vs-goto-connect) - [3CX vs Zoom Workplace](https://www.g2.com/compare/3cx-vs-zoom-workplace) - [3CX vs Twilio](https://www.g2.com/compare/3cx-vs-twilio) - [3CX vs Dialpad Connect](https://www.g2.com/compare/3cx-vs-dialpad-connect) ### 4. [Mitel](https://www.g2.com/products/mitel/reviews) By Mitel Networks **Average Rating:** 3.8/5 **Total Reviews:** 235 Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device. Reviewers say compared to Cisco Unified Communications Manager (CallManager), Mitel is: - Easier to set up Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs Mitel](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-mitel) **Compare Mitel with other alternatives:** - [Mitel vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-mitel) - [Mitel vs RingEX](https://www.g2.com/compare/mitel-vs-ringex) - [Mitel vs 3CX](https://www.g2.com/compare/3cx-vs-mitel) - [Mitel vs Vonage Business Communications](https://www.g2.com/compare/mitel-vs-vonage-business-communications) - [Mitel vs Asterisk](https://www.g2.com/compare/asterisk-vs-mitel) - [Mitel vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-mitel) - [Mitel vs Zoom Workplace](https://www.g2.com/compare/mitel-vs-zoom-workplace) - [Mitel vs Twilio](https://www.g2.com/compare/mitel-vs-twilio) - [Mitel vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-mitel) ### 5. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) By Vonage **Average Rating:** 4.3/5 **Total Reviews:** 504 Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice. Reviewers say compared to Cisco Unified Communications Manager (CallManager), Vonage Business Communications is: - Easier to set up - Easier to admin - More usable Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs Vonage Business Communications](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-vonage-business-communications) **Compare Vonage Business Communications with other alternatives:** - [Vonage Business Communications vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Vonage Business Communications vs RingEX](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [Vonage Business Communications vs 3CX](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [Vonage Business Communications vs Mitel](https://www.g2.com/compare/mitel-vs-vonage-business-communications) - [Vonage Business Communications vs Asterisk](https://www.g2.com/compare/asterisk-vs-vonage-business-communications) - [Vonage Business Communications vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [Vonage Business Communications vs Zoom Workplace](https://www.g2.com/compare/vonage-business-communications-vs-zoom-workplace) - [Vonage Business Communications vs Twilio](https://www.g2.com/compare/twilio-vs-vonage-business-communications) - [Vonage Business Communications vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) ### 6. [Asterisk](https://www.g2.com/products/asterisk/reviews) By Sangoma **Average Rating:** 4.6/5 **Total Reviews:** 59 Asterisk is an open source framework for developing state-of-the-art communications applications. Reviewers say compared to Cisco Unified Communications Manager (CallManager), Asterisk is: - Easier to set up Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs Asterisk](https://www.g2.com/compare/asterisk-vs-cisco-unified-communications-manager-callmanager) **Compare Asterisk with other alternatives:** - [Asterisk vs Genesys Cloud CX](https://www.g2.com/compare/asterisk-vs-genesys-cloud-cx) - [Asterisk vs RingEX](https://www.g2.com/compare/asterisk-vs-ringex) - [Asterisk vs 3CX](https://www.g2.com/compare/3cx-vs-asterisk) - [Asterisk vs Mitel](https://www.g2.com/compare/asterisk-vs-mitel) - [Asterisk vs Vonage Business Communications](https://www.g2.com/compare/asterisk-vs-vonage-business-communications) - [Asterisk vs GoTo Connect](https://www.g2.com/compare/asterisk-vs-goto-connect) - [Asterisk vs Zoom Workplace](https://www.g2.com/compare/asterisk-vs-zoom-workplace) - [Asterisk vs Twilio](https://www.g2.com/compare/asterisk-vs-twilio) - [Asterisk vs Dialpad Connect](https://www.g2.com/compare/asterisk-vs-dialpad-connect) ### 7. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to Cisco Unified Communications Manager (CallManager), GoTo Connect is: - Easier to set up - Easier to admin - More usable Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs GoTo Connect](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-goto-connect) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) - [GoTo Connect vs 3CX](https://www.g2.com/compare/3cx-vs-goto-connect) - [GoTo Connect vs Mitel](https://www.g2.com/compare/goto-connect-vs-mitel) - [GoTo Connect vs Vonage Business Communications](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [GoTo Connect vs Asterisk](https://www.g2.com/compare/asterisk-vs-goto-connect) - [GoTo Connect vs Zoom Workplace](https://www.g2.com/compare/goto-connect-vs-zoom-workplace) - [GoTo Connect vs Twilio](https://www.g2.com/compare/goto-connect-vs-twilio) - [GoTo Connect vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) ### 8. [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) By Zoom **Average Rating:** 4.5/5 **Total Reviews:** 56,497 Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost. Reviewers say compared to Cisco Unified Communications Manager (CallManager), Zoom Workplace is: - Easier to set up - Easier to admin - More usable Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Compare:** [Cisco Unified Communications Manager (CallManager) vs Zoom Workplace](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-zoom-workplace) **Compare Zoom Workplace with other alternatives:** - [Zoom Workplace vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zoom-workplace) - [Zoom Workplace vs RingEX](https://www.g2.com/compare/ringex-vs-zoom-workplace) - [Zoom Workplace vs 3CX](https://www.g2.com/compare/3cx-vs-zoom-workplace) - [Zoom Workplace vs Mitel](https://www.g2.com/compare/mitel-vs-zoom-workplace) - [Zoom Workplace vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-zoom-workplace) - [Zoom Workplace vs Asterisk](https://www.g2.com/compare/asterisk-vs-zoom-workplace) - [Zoom Workplace vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-zoom-workplace) - [Zoom Workplace vs Twilio](https://www.g2.com/compare/twilio-vs-zoom-workplace) - [Zoom Workplace vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-zoom-workplace) ### 9. [Twilio](https://www.g2.com/products/twilio/reviews) By Twilio **Average Rating:** 4.1/5 **Total Reviews:** 528 Twilio lets you use standard web languages to build voice, VoIP and SMS applications via a web API. Build the next generation of communications with us. Reviewers say compared to Cisco Unified Communications Manager (CallManager), Twilio is: - Easier to set up Categories in common with Cisco Unified Communications Manager (CallManager): [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs Twilio](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-twilio) **Compare Twilio with other alternatives:** - [Twilio vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-twilio) - [Twilio vs RingEX](https://www.g2.com/compare/ringex-vs-twilio) - [Twilio vs 3CX](https://www.g2.com/compare/3cx-vs-twilio) - [Twilio vs Mitel](https://www.g2.com/compare/mitel-vs-twilio) - [Twilio vs Vonage Business Communications](https://www.g2.com/compare/twilio-vs-vonage-business-communications) - [Twilio vs Asterisk](https://www.g2.com/compare/asterisk-vs-twilio) - [Twilio vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-twilio) - [Twilio vs Zoom Workplace](https://www.g2.com/compare/twilio-vs-zoom-workplace) - [Twilio vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-twilio) ### 10. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 4,198 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to Cisco Unified Communications Manager (CallManager), Dialpad Connect is: - Easier to set up - More usable - Easier to admin Categories in common with Cisco Unified Communications Manager (CallManager): [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Cisco Unified Communications Manager (CallManager) vs Dialpad Connect](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-dialpad-connect) **Compare Dialpad Connect with other alternatives:** - [Dialpad Connect vs Genesys Cloud CX](https://www.g2.com/compare/dialpad-connect-vs-genesys-cloud-cx) - [Dialpad Connect vs RingEX](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [Dialpad Connect vs 3CX](https://www.g2.com/compare/3cx-vs-dialpad-connect) - [Dialpad Connect vs Mitel](https://www.g2.com/compare/dialpad-connect-vs-mitel) - [Dialpad Connect vs Vonage Business Communications](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Dialpad Connect vs Asterisk](https://www.g2.com/compare/asterisk-vs-dialpad-connect) - [Dialpad Connect vs GoTo Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [Dialpad Connect vs Zoom Workplace](https://www.g2.com/compare/dialpad-connect-vs-zoom-workplace) - [Dialpad Connect vs Twilio](https://www.g2.com/compare/dialpad-connect-vs-twilio) --- ## Cisco Unified Communications Manager (CallManager) Alternatives FAQs ### Which VoIP Providers tools do reviewers recommend instead of Cisco? Reviewers recommend alternatives such as [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) for its robust omnichannel capabilities, AI-powered automation, and ease of use, supported by 1549 reviews at 4.4 stars. [RingEX](https://www.g2.com/products/ringex/reviews) is praised for its AI-powered communications, seamless integrations, and user-friendly setup with 1371 reviews at 4.2 stars. [3CX](https://www.g2.com/products/3cx/reviews) stands out for cost-effectiveness, flexible deployment, and open standards with 546 reviews at 4.4 stars. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) is noted for reliable customer support and mobile app features with 501 reviews at 4.3 stars. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) offers simple setup, scalability, and strong support with 1415 reviews at 4.4 stars. [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) is widely recognized for ease of use, video quality, and AI meeting features with 56,406 reviews at 4.5 stars. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) is valued for AI-powered call transcription and multi-device flexibility with 4168 reviews at 4.4 stars. These alternatives are recommended for their usability, advanced features, and better ease of administration compared to Cisco. ### How does Cisco compare to Genesys Cloud CX? According to G2 data, both [Cisco Unified Communications Manager (CUCM)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) and [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) hold an equal average rating of 4.4 out of 5, with Cisco having 111 reviews and Genesys Cloud CX having 1,549 reviews. Cisco scores higher in meeting requirements (9.1 vs 8.6) and support (8.6 vs 8.2), while Genesys Cloud CX leads in usability (8.9 vs 8.1), ease of setup (8.4 vs 6.9), and ease of administration (8.5 vs 8.0). Cisco offers conference transcripts and sentiment analysis features not available in Genesys Cloud CX, whereas Genesys Cloud CX provides a CCaaS option and voicemail-to-SMS features absent in Cisco. User feedback highlights Cisco's reliability, video conferencing, and integration with Cisco collaboration products. Genesys Cloud CX is praised for its ease of use, extensive features including AI and omnichannel capabilities, scalability, and integration options. Overall, Genesys Cloud CX is favored for modern cloud-native flexibility and advanced AI-driven contact center features, while Cisco is recognized for robust on-premises unified communications and stability. ### Why do users choose Genesys Cloud CX over Cisco? Users choose [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) over Cisco primarily for its superior ease of use, scoring 8.9 compared to Cisco's 8.1, and significantly easier setup (8.4 vs 6.9). Genesys Cloud CX's cloud-native architecture offers scalable omnichannel support, integrating voice, chat, email, and social media into a single platform, which enhances agent productivity and customer experience. With 135 mentions of ease of use and 98 mentions of features, Genesys Cloud CX excels in AI-powered automation, intelligent routing, and real-time analytics, which improve operational efficiency. Its flexibility and extensive API integrations enable rapid customization and workflow automation, supporting complex enterprise environments. The platform's continuous innovation, including AI copilots and workforce management tools, drives adoption. Users also appreciate the seamless integration with CRM systems like Salesforce and the ability to manage all customer interactions from one interface, reducing context switching. These factors contribute to Genesys Cloud CX's preference among users seeking a modern, scalable, and feature-rich contact center solution with strong support and ongoing enhancements. ### What are the best alternatives to Cisco? The best alternatives to Cisco include [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 with 1549 reviews), [RingEX](https://www.g2.com/products/ringex/reviews) (4.2/5 with 1371 reviews), [3CX](https://www.g2.com/products/3cx/reviews) (4.4/5 with 546 reviews), [Mitel](https://www.g2.com/products/mitel/reviews) (3.8/5 with 235 reviews), [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) (4.3/5 with 501 reviews), [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) (4.4/5 with 1415 reviews), [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) (4.5/5 with 56,406 reviews), and [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) (4.4/5 with 4168 reviews). These alternatives offer competitive ratings and extensive user bases, reflecting strong market presence and customer satisfaction. ### What features do alternatives offer that Cisco does not? Cisco lacks a native Contact Center as a Service (CCaaS) option and voicemail to SMS functionality, which are available in several alternatives such as Genesys Cloud CX, RingEX, 3CX, Mitel, Vonage Business Communications, Zoom Workplace, and Dialpad Connect. ## Explore Articles - [best marketing automation software](https://www.g2.com/discussions/what-s-some-of-the-best-marketing-automation-software-available-right-now-to-software-buyers) - [Top EDI service providers for retail industry](https://www.g2.com/discussions/who-are-the-top-edi-service-providers-for-the-retail-industry) - [What's the most reliable id verification software](https://www.g2.com/discussions/what-s-the-most-reliable-id-verification-software) - [What is the most affordable remote support software for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-remote-support-software-for-smbs) - [Top RO-I platforms for startups](https://www.g2.com/discussions/top-revenue-operations-platforms-for-startups-looking-to-scale-smart) - [Top SAP store for app solutions](https://www.g2.com/discussions/top-sap-store-for-app-solutions) ## Spotlight Categories - [Core HR Software](https://www.g2.com/categories/core-hr) - [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa) - [Sales Enablement Software](https://www.g2.com/categories/sales-enablement)