Cisco Finesse
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Cisco Finesse
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4.7 out of 5 stars
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Cisco Finesse Reviews & Product Details - Page 3

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Cisco Finesse Overview

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What is Cisco Finesse?

Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives.

Cisco Finesse Details
Discussions
Cisco Finesse Community
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Product Description

Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives.

Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,629 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Ownership
NASDAQ:CSCO
Phone
847-678-6600
Total Revenue (USD mm)
$49,301
Description

Cisco delivers intent-based networking across the branch, WAN, and cloud. We provide end-to-end security, automation, and analytics with award-winning services and support.

Recent Cisco Finesse Reviews

Francis R.
FR
Francis R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Cisco New Agent Finesse"
Thin & Portable Desktop size computer, we can bring to anywhere in office premises. API is much more easier to use & connecting call also easier.
Read more
Ramanpreet k.
RK
Ramanpreet k.Mid-Market (51-1000 emp.)
5.0 out of 5
"Functional!"
I like it cause easy to interlink with other apps like Salesforce
Read more
Nitesh K.
NK
Nitesh K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best supervisor desktop ever"
It is completely web base desktop. It improve the customer care experience at next level.
Read more
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0 people requested security information

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23 Cisco Finesse Reviews

4.7 out of 5
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4.7 out of 5
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Cisco Finesse Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Cisco FinesseQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Abhilash B.
AB
Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

It is extremely user friendly and integrates easily with our ticketing system. The customer support team is quick and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

Cisco Finesse makes our work easier in client communications. No issues with the tool. Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

It helps in keeping track of client communication and ticketing systems. It makes our work much easier. Review collected by and hosted on G2.com.

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Prateek A.
PA
Tac Level 3 Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

The experience it provides for the supervisor view is unique Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

Nothing as of now everything looks good while using it Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

It helps in automation and easy view Review collected by and hosted on G2.com.

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AC
Senior Consultant
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

It is easy to integrate and requires minimal installation on client's side. I like its flexibility and customisation feature with a great and user friendly design. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

Nothing so far. The experience has been good Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

Helping deliver better customer experience for clients and customer representatives. Review collected by and hosted on G2.com.

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