Cisco Finesse Features
What are the features of Cisco Finesse?
Channels
- Multi-Channel Coverage
- Open Listening
- Physical Media
Design
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
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Cisco Finesse Categories on G2
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Channels
Multi-Channel Coverage | Based on 19 Cisco Finesse reviews. Software incorporates multiple digital communications channels. | 89% (Based on 19 reviews) | |
Open Listening | As reported in 19 Cisco Finesse reviews. Allows incorporation of inbound contacts from non-marketing channels. | 89% (Based on 19 reviews) | |
Physical Media | Includes physical media (mail, flyers, billboards, etc.) in the channels mix. 19 reviewers of Cisco Finesse have provided feedback on this feature. | 82% (Based on 19 reviews) |
Design
Communications Strategy Development | Allows planning and deployment of an overall communications strategy. This feature was mentioned in 18 Cisco Finesse reviews. | 91% (Based on 18 reviews) | |
Create Content | Includes or integrates with content creation apps. This feature was mentioned in 17 Cisco Finesse reviews. | 93% (Based on 17 reviews) | |
Personalization | Outbound communications are segmented and personalized. 16 reviewers of Cisco Finesse have provided feedback on this feature. | 89% (Based on 16 reviews) | |
Inbound Identification | As reported in 17 Cisco Finesse reviews. Inbound contacts are identified and handled based on history. | 92% (Based on 17 reviews) | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 17 Cisco Finesse reviews. | 94% (Based on 17 reviews) |
