Cisco Finesse Pros and Cons

The web console for user view. It's easy to use and easily understanble by user. Review collected by and hosted on G2.com.

The syncing between the finnese and CAD Is not so good. Some times we have to wait for 24hrs for displaying everything on user CAD. Review collected by and hosted on G2.com.

Thin & Portable Desktop size computer, we can bring to anywhere in office premises. API is much more easier to use & connecting call also easier. Review collected by and hosted on G2.com.

Webserver issue with connecting agent and network also taking time reconnect again. Other than couldn't find any issue with Cisco Finesse Review collected by and hosted on G2.com.

It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Review collected by and hosted on G2.com.

There is Not dislike about cisco finesse . Review collected by and hosted on G2.com.

It is completely web base desktop. It improve the customer care experience at next level. Review collected by and hosted on G2.com.

Nothing to dislike about Cisco finesse because it is the best next generation supervisor desktop. Review collected by and hosted on G2.com.

Cisco Finesse allows maintaining contact with customers on a larger scale. It is easy to learn and use too. Review collected by and hosted on G2.com.

I do not have any cons about Cisco Finesse. It's an easy, efficient tool. Review collected by and hosted on G2.com.

It provides easy access to official information and applications from anywhere anytime. Review collected by and hosted on G2.com.

the only problem with this tool is frequently lose the connection if your internet fluctuates with bandwidth reduction or increase. Review collected by and hosted on G2.com.

Easey to use customer support always ready to help Review collected by and hosted on G2.com.

For me I have not faced any issues so I don't have anything to dislike about Review collected by and hosted on G2.com.

Connect easily with any region. Can save the contacts too is best Review collected by and hosted on G2.com.

Disconnection while inactive on webpage. Review collected by and hosted on G2.com.

I like using Cisco because of the best features for inbound and outbound calls. I can hear our customers and clients clearly on the other line. Review collected by and hosted on G2.com.

For me there is no downsides in using Cisco Finesse. Review collected by and hosted on G2.com.

The versatility is very important for me and I am getting that Review collected by and hosted on G2.com.

Some of the details some of the configuration need some more attention Review collected by and hosted on G2.com.