Cisco Finesse
Editedit
Cisco Finesse
Show rating breakdown
4.7 out of 5 stars
See all 23 Cisco Finesse reviews
Save to My Lists
Unclaimed
Unclaimed
This profile is currently unclaimed by Cisco Finesse. All information listed is provided by G2.
Do you work at Cisco Finesse? Claim your profile to update your information.

Top Rated Cisco Finesse Alternatives

LiveAgent
(1,509)
4.5 out of 5
Visit WebsiteNew Tab
SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Salesforce Service Cloud
(5,607)
4.4 out of 5
Zoho Desk
(6,220)
4.4 out of 5
See all Cisco Finesse Alternatives

Cisco Finesse Reviews & Product Details - Page 2

Editadmin

Cisco Finesse Overview

Editedit
What is Cisco Finesse?

Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives.

Cisco Finesse Details
Discussions
Cisco Finesse Community
Show LessShow More
Product Description

Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives.

Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
733,629 Twitter followers
LinkedIn® Page
www.linkedin.com
97,323 employees on LinkedIn®
Ownership
NASDAQ:CSCO
Phone
847-678-6600
Total Revenue (USD mm)
$49,301
Description

Cisco delivers intent-based networking across the branch, WAN, and cloud. We provide end-to-end security, automation, and analytics with award-winning services and support.

Recent Cisco Finesse Reviews

Francis R.
FR
Francis R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Cisco New Agent Finesse"
Thin & Portable Desktop size computer, we can bring to anywhere in office premises. API is much more easier to use & connecting call also easier.
Read more
Ramanpreet k.
RK
Ramanpreet k.Mid-Market (51-1000 emp.)
5.0 out of 5
"Functional!"
I like it cause easy to interlink with other apps like Salesforce
Read more
Nitesh K.
NK
Nitesh K.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best supervisor desktop ever"
It is completely web base desktop. It improve the customer care experience at next level.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Cisco Finesse Media

Answer a few questions to help the Cisco Finesse community
Have you used Cisco Finesse before?
Yes

23 Cisco Finesse Reviews

4.7 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
23 Cisco Finesse Reviews
4.7 out of 5
  • Sort By:
    G2 Sort
23 Cisco Finesse Reviews
4.7 out of 5
  • Sort By:
    G2 Sort

Cisco Finesse Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Cisco FinesseQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Abdul Q.
AQ
Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

The web console for user view. It's easy to use and easily understanble by user. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

The syncing between the finnese and CAD Is not so good. Some times we have to wait for 24hrs for displaying everything on user CAD. Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

I'm mainiting the administrator part but as for the end user the business seems to be easy and convenient. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Francis R.
FR
End User Support Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Cisco Finesse?

Thin & Portable Desktop size computer, we can bring to anywhere in office premises. API is much more easier to use & connecting call also easier. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

Webserver issue with connecting agent and network also taking time reconnect again. Other than couldn't find any issue with Cisco Finesse Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

It is giving solution to all problems & saving our times Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Keshav K.
KK
Information Technology Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

There is Not dislike about cisco finesse . Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Nitesh K.
NK
Network Support Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

It is completely web base desktop. It improve the customer care experience at next level. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

Nothing to dislike about Cisco finesse because it is the best next generation supervisor desktop. Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

Cisco Finesse improve the customer care experience at next level. It provides the worldwide support. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Inchara R.
IR
Software Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

Cisco Finesse allows maintaining contact with customers on a larger scale. It is easy to learn and use too. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

I do not have any cons about Cisco Finesse. It's an easy, efficient tool. Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

Integrating Cisco Finesse with our ticketing system has been super beneficial as it saves lot of time and cost for the organization. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

It provides easy access to official information and applications from anywhere anytime. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

the only problem with this tool is frequently lose the connection if your internet fluctuates with bandwidth reduction or increase. Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

it is really helpful to us when we are traveling to any remote location where we are not able to connect with our company assets. With the help of this tool now we can manage our official documents remotely at any time. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Pintu k.
PK
Machine Learning Data Associate l
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

Easey to use customer support always ready to help Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

For me I have not faced any issues so I don't have anything to dislike about Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

Cisco finesse solving major problem providing fund which is easy to use Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
k.d. j.
KJ
Systems Engineer
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

Connect easily with any region. Can save the contacts too is best Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

Disconnection while inactive on webpage. Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

Is solving physical phone and number problems.

It is easy to use digital calling system Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Janice L.
JL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Cisco Finesse?

I like using Cisco because of the best features for inbound and outbound calls. I can hear our customers and clients clearly on the other line. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

For me there is no downsides in using Cisco Finesse. Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

I can easily communicate to our customers and clients without interruption. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Abhishek S.
AS
Trainee-DevOps Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cisco Finesse?

The versatility is very important for me and I am getting that Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse?

Some of the details some of the configuration need some more attention Review collected by and hosted on G2.com.

What problems is Cisco Finesse solving and how is that benefiting you?

My problems like to may desktop configuration Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

Explore More

Order Fulfillment
Cloud Storage Security
Natural Language Understanding (NLU)
Corporate Culture
Tontine
Hybrid Workplace Trends in 2022
Automating HR with Robotic Process as a Service
Google Cloud Speech-to-Text reviews
Pros and Cons Details
Cisco Finesse