CINNOX Features
What are the features of CINNOX?
Communication
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
Internal Use
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
Design
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
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CINNOX Categories on G2
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Communication
Pop-up Chat | Based on 19 CINNOX reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | 87% (Based on 19 reviews) | |
Notifications | Based on 21 CINNOX reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation. | 86% (Based on 21 reviews) | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. This feature was mentioned in 14 CINNOX reviews. | 81% (Based on 14 reviews) | |
In-App Messaging | Based on 19 CINNOX reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help. | 86% (Based on 19 reviews) | |
Co-Browsing | Based on 10 CINNOX reviews and verified by the G2 Product R&D team. Allows agents to join a customer's browser session and navigate through the website with them. | 80% (Based on 10 reviews) |
Internal Use
Customization | Based on 19 CINNOX reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding. | 86% (Based on 19 reviews) | |
Conversation Archiving | Based on 19 CINNOX reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference. | 85% (Based on 19 reviews) | |
Lead Development | Based on 20 CINNOX reviews and verified by the G2 Product R&D team. Enables employees to denote potential customers. | 88% (Based on 20 reviews) | |
Knowledge Base | Based on 19 CINNOX reviews and verified by the G2 Product R&D team. Establishes a knowledge base for employee reference during conversations. | 88% (Based on 19 reviews) | |
Team Inbox | Based on 17 CINNOX reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner. | 86% (Based on 17 reviews) | |
Customer Profiles | Based on 21 CINNOX reviews and verified by the G2 Product R&D team. Allows for the creation of profiles for contacts and customers. | 86% (Based on 21 reviews) |
Channels
Multi-Channel Coverage | Software incorporates multiple digital communications channels. | Not enough data | |
Open Listening | Allows incorporation of inbound contacts from non-marketing channels. | Not enough data | |
Physical Media | Includes physical media (mail, flyers, billboards, etc.) in the channels mix. | Not enough data |
Design
Communications Strategy Development | Allows planning and deployment of an overall communications strategy. | Not enough data | |
Create Content | Includes or integrates with content creation apps. 10 reviewers of CINNOX have provided feedback on this feature. | 73% (Based on 10 reviews) | |
Personalization | Based on 10 CINNOX reviews. Outbound communications are segmented and personalized. | 70% (Based on 10 reviews) | |
Inbound Identification | Inbound contacts are identified and handled based on history. This feature was mentioned in 10 CINNOX reviews. | 75% (Based on 10 reviews) | |
Regulatory Compliance | Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements. This feature was mentioned in 10 CINNOX reviews. | 77% (Based on 10 reviews) |
Features
Voicemail to Email | Transcribes voice messages to email. | Not enough data | |
Voicemail to SMS | Transcribes voice messages and delivers them via text message. | Not enough data | |
File Sharing | Includes a way to easily share files between users. | Not enough data | |
Voice Conferencing | Allows multi-participant phone conferences. | Not enough data | |
Video Conferencing | Can host video conferences. | Not enough data | |
Conference Transcripts | Records and transcribes voice and video conferences. | Not enough data |
Extensions
Tenancy Flexibility | Can be deployed as a single-tenant or multi-tenant product. | Not enough data | |
Native VoIP | Contains its own IP telephony system. | Not enough data | |
CCaaS Option | Is also able to serve as contact center software. | Not enough data |
Conversational Platform
Personalization | Identifies the customer and personalizes interaction at every touchpoint. | Not enough data | |
Omnichannel | Allows multiple related channels to interact at once to reduce transfers. | Not enough data | |
Contextual Engagement | Prompts agents to engage customers based on contextual data, such as product usage or conversation history. | Not enough data | |
Proactive Engagement | Provides features for sending outbound messages to engage customers through proactive support. | Not enough data |
Support Automation
Intelligent Routing | Can route contacts to agents the customer has worked with before. | Not enough data | |
Seamless Escalation | Provides features for escalating conversations to the appropriate agent. | Not enough data | |
Transcripts | Maintains a transcript of conversations from all channels. | Not enough data | |
Self-Serve Support | Enables customers to resolve queries or issues without the assistance of an agent. | Not enough data |
