Ci Media Cloud Reviews (32)

Reviews

Ci Media Cloud Reviews (32)

4.6
32 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and collaboration features of Ci Media Cloud, highlighting its ability to streamline workflows and facilitate secure access to media from anywhere. Many appreciate the platform's intuitive interface and robust upload capabilities, although some note that navigation can be confusing for new users.

Pros & Cons

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AT
Alan T.
Small-Business (50 or fewer emp.)
"Ci for TV Media"
5/5
What do you like best about Ci Media Cloud?

Ci has helped our company grow and has allowed many TV companies within our business to collaborate better and more efficiently while being in separate cities. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

There has been a few buffereing problems but most has been all good. Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hi Alan,

Thanks for your feedback! We’re thrilled to hear that we’ve had a part in your company growth and creating better collaboration. It’s why we do what we do!

Sorry to hear about your buffering problems, but we’re glad you’ve received quick assistance. Should anything else come up, feel free to contact us directly at support@cimediacloud.com or submit the issue using the link provided.

The Ci Team

See how Ci Media Cloud improved
Olly S.
OS
Olly S.
Chief Technology Officer
Mid-Market (51-1000 emp.)
"Ci helps our international teams collaborate"
5/5
What do you like best about Ci Media Cloud?

All of our teams can securely access their material anywhere on the world. We can quickly upload to the platform and within minutes be collaborating on content. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

We can't wait for the iOS overhaul to allow the mobile experience to be in line with competitors. Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hi Olly,

Thank you for taking the time to write your thoughts! It’s music to our ears to hear that Ci has helped you facilitate faster and global collaboration.

We can’t wait for the iOS overhaul, too. Stay tuned, we have plenty of new mobile features on the horizon that we can’t wait to share!

The Ci Team

RS
Roger S.
Small-Business (50 or fewer emp.)
"Ci Media Cloud saves me money as a small agency"
5/5
What do you like best about Ci Media Cloud?

I was able to consolidate three platforms into one for sharing different types of assets with my clients. It was easy-to-use and I was able to get set up in minutes. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

Nothing I dislike. It's a great product that needs to be explored by all creatives. Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hi Roger!

Thank you so much for your review. This feedback will certainly help others as they evaluate media asset management platforms. We're so glad this has saved you time & resources.

Verified User in Entertainment
UE
Verified User in Entertainment
Enterprise (> 1000 emp.)
"Ci is very user friendly and has great features."
5/5
What do you like best about Ci Media Cloud?

The ease of usability. The watermarking system and the customer support. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

There is nothing I don't like about Ci, it's a great system! Review collected by and hosted on G2.com.

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Small-Business (50 or fewer emp.)
"Solid performance & great service from SONY"
4/5
What do you like best about Ci Media Cloud?

Sony Ci is very easy to use and implement and the support we received from our account managers is phenomenal. I like that SONY is always adding new features. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

I wish there was an easier way to tag media. It's pretty manual and you can't do it in bulk (other than favoriting files). Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hello!

Thanks for making the effort to give us feedback. We’re so happy to hear you’ve had a great experience with our Account Managers and that Ci has led to better processes with your clients.

We hear you on wishing for an easier way to tag media. Have you tried using our custom metadata features? Our metadata becomes indexed and searchable immediately for better organization. With specific plans, a metadata template can be used for long-term ease.

Your valuable feedback helps us improve to make a better experience for you.

The Ci Team

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Ci Media Cloud is a Must for Digital Creators"
5/5
What do you like best about Ci Media Cloud?

I love that Ci Media Cloud is an impressive vehicle that allows me to present my clients with drafts of large projects. It makes it as convenient and expedient as possible. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

It would be great if there was a mobile app available, and they could make the user interface more appealing as far as being user-friendly. They can also partner with Adobe to make it more convenient to upload content. Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hi Benjamin,

Thank you very much for your review of Ci! Your feedback is so valuable to us and for others looking for media management solutions. You're in luck - we have a mobile app, 'Ci Media Cloud mobile,' available for iOS and Android where you can access, share, upload or download your content on the go.

We appreciate your input!

The Ci Team

See how Ci Media Cloud improved
LK
Landon K.
Mid-Market (51-1000 emp.)
"10 years of Digital Asset Management excellence for Sony Pictures"
5/5
What do you like best about Ci Media Cloud?

Ci Media Cloud has a robust API toolset that provides strong and flexible media management and transformation abilities, and has great, reliable uptime and performance. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

We face occasional edge cases where deletion and resubmission of some proxy generation tasks has been clunky, and we sometimes wish APIs like the burn-in caption endpoint supported more file formats. Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hi Landon,

Thank you very much for your review of Ci! Your perspective is great to help others understand the scale at which you manage your media assets. Appreciate that you utilize the API toolset in your workflow.

Thank you also for your feedback as well on needing more support with additional file formats, we will be sure to share this with our teams.

Thank you,

The Ci Team

Verified User in Broadcast Media
AB
Verified User in Broadcast Media
Mid-Market (51-1000 emp.)
"Using Sony Ci to process broadcast quality content and metadata, and as a cloud archive"
5/5
What do you like best about Ci Media Cloud?

Having the ability to easily transcode and store content, technical and custom metadata, and to preview and share content internally or externally. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

That it cannot display embedded 608/708 closed captions on a media file within the Sony Ci player. Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hi there!

Thanks for giving us your thoughts! We’re glad to hear you’re making use of our archive, metadata, and sharing capabilities.

We will look into 608/708 closed captions, this could be something we’ll roll out in the future. In the meantime, consider leaning on our existing closed captions, which can be downloaded, copied, or renamed.

If you have any other feedback, feel free to contact us directly at support@cimediacloud.com or submit the issue using the link provided.

The Ci Team

See how Ci Media Cloud improved
Dean B.
DB
Dean B.
Small-Business (50 or fewer emp.)
"Great experience with Ci Media Cloud"
5/5
What do you like best about Ci Media Cloud?

The ability to use aspera and control the upload & download speed is a big benifit over other services. Another great asset is being able to see the location of the people who are sent viewing links. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

There are not many downsides to Ci Media. The upload, download and viewer tracking capabilities are top notch. Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hi Dean,

Thank you so much for your review of Ci. This is helpful information for others who may be evaluating video and media workflow tools. So glad you are seeing benefit from built-in Aspera for file transfer and that you utilize our commenting capabilities.

If there is anything you ever need, you can reach out to us anytime.

Thank you!

The Ci Team

Verified User in Media Production
AM
Verified User in Media Production
Mid-Market (51-1000 emp.)
"Fantastic utility with just a few bugs still holding it back"
4/5
What do you like best about Ci Media Cloud?

The number or features and customisation. Review collected by and hosted on G2.com.

What do you dislike about Ci Media Cloud?

Mediaboxes can be a little buggy with random playback stops requiring a browser page refresh and then manually navigating back to where you were in the video. Review collected by and hosted on G2.com.

Response from Sarah Schacht of Ci Media Cloud

Hi there,

Thanks so much for taking the time to review Ci. We love hearing how Ci helps your productions and that you are customizing it to your needs. Archive is one of our favorite features as well!

Sorry to hear that you are experiencing issues with MediaBox playback. Feel free to contact us directly at support@cimediacloud.com or submit the issue using the link provided.

Thank you for your valuable feedback!

The Ci Team

See how Ci Media Cloud improved