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They looked good to start with - but it went down hill as soon as we signed. Review collected by and hosted on G2.com.
1. There were lots of issues with setup and implementation and it seemed we were either ignored or setup wrong or just plain forgotten about. It took months to get things straighten out and that was PRIOR to COVID. Yes we started ramping up for telehealth before COVID hit.
2. Support has been atrocious. Yes I know COVID threw everyone for a loop, but when it takes literally weeks to get responses to questions or changes it just isn't workable.
3. Billing has been a constant challenge. We have to check every invoice to make sure they billed correctly and several times have had to have something fixed and refunded, etc. This included an overcharge on the final invoice that they would never respond to us on.
4. Our providers said that they don't like Chiron and find it confusing and frustrating to use.
5. Our patients have expressed they find it to be difficult to use.
6. Many of our patients don’t want to give an email – they want to do everything via phone and text, but Chiron requires an email.
7. We have found that Chiron does not seem to work well with patients who have very poor bandwidth and high latency. Chiron seems to have need a lower latency and higher bandwidth requirement than our patients have and more than other providers
8. We paid $2000 for the white label fee and nothing happened with it. When we asked for a refund they offered $600 back – but they did nothing on it. Review collected by and hosted on G2.com.
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