Chargebee Retention Pros and Cons

As a subscription business, we are always looking to improve our retention metrics, like cancel rate and pause rate. We were able to create pages with chargebee retention to lower those rates, and we're constantly testing and iterating on them. Their support team is pretty good, and the analytics platform is helpful. We've also had some helpful meetings with customer representatives to help us strategize, which is cool. Review collected by and hosted on G2.com.

The interface for creating offers isn't my favorite. Sometimes it can be trick to copy them or organize them for specific tests. But if you keep it simple, it's manageable. Review collected by and hosted on G2.com.

I love that clients can easily modify their subscriptions at renewal as opposed to reaching out to support. It creates a better user experience and allows them immediate offers to keep them. Often, by the time a client emails us for cancellation, we have already lost them and they do not respond, even if we were to offer a discount. Chargebee Retention engages the customer so that they can make that choice at the time of consideration. Review collected by and hosted on G2.com.

So far, I do not have any negative feedback for Chargebee Retention. Review collected by and hosted on G2.com.

I like how easy it is to see results using the reporting tools. I can dive in and check on current progress in a very short amount of time. It helps me monitor our current campaigns. Review collected by and hosted on G2.com.

Some of the reporting metrics aren't easy to understand at first, so there is a small learning curb to tackle to fully understand how your efforts are performing in the platform. Review collected by and hosted on G2.com.

It is really simple to use and has great analytics. It has worked well with our eCommerce platform, and the uptime is great! Review collected by and hosted on G2.com.

Functionality in the survey flow. I wish there was more flexibility and options. Review collected by and hosted on G2.com.

The detailed metrics and analytics helps us to choose the right audiences and makes our revenue to keep growing Review collected by and hosted on G2.com.

There is absolutely no dislike about Chargebee Review collected by and hosted on G2.com.

Relatively easy to install and get set up being an out-the-box solution rather than building something in-house.

User-friendly to configure without having a technical coding background.

It has saved us revenue. Review collected by and hosted on G2.com.

Find the flow of information between Chargebee Billing and Chargebee Revenue a little limited considering the two products are purchased from the same company.

Very limited amount of different landing pages/segmentation that can be done unless a much higher subscription is purchased which our volume of revenue doesn't justify (essentaily the pricing structure isn't great for us).

I don't particularly like the reporting, tend to take exports and do outside of the system.

The landing page does seem to load slowly from a customer experience perspective (i.e. when one of our customers clicks cancel). Review collected by and hosted on G2.com.

The ability to quickly and easily set up different scenarios to target different cohorts just can't be beat. We also had a really great implementation specialist, Kyle, who was with us every step of the way and was quick to point out ways to better our strategy within Retention to get the data we need. Review collected by and hosted on G2.com.

Some of the reporting is a bit difficult to drill into - in one screen you can only go 1 layer deep, but running the same report from a different screen gets you multiple layers to drill into. So the data is there, Chargebee just needs to provide access throughout the different presentations...which I'm sure is probably already on their roadmap! Review collected by and hosted on G2.com.

The workflows and automation that allow you to customize the customer journey are great. The reporting in-platform is helpful as well. Implementation was a breeze. Review collected by and hosted on G2.com.

Any data extraction/customization of reports married with third-party information is the equivalent of pulling teeth at this point. Would love a more robust way to get data out/marry it with other data. Review collected by and hosted on G2.com.

This tool helps merchants to automate customer retention and helps reducing churn or cancelation of subscriptions Review collected by and hosted on G2.com.

Nothing much, infact service got better after CB acquisition. More improvements can happen in reporting areas to compete with other products Review collected by and hosted on G2.com.

Potential to help reduce churn with online cancellations. Review collected by and hosted on G2.com.

The setup is confusing and is not intuitive. Review collected by and hosted on G2.com.