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Chargebee Retention Reviews & Product Details - Page 2

Chargebee Retention Overview

What is Chargebee Retention?

Chargebee Retention automates customer retention for online subscription businesses by saving and preventing customer cancellations while helping merchants to learn, improve, and differentiate. As pioneers of the retention category, Chargebee Retention is a premier platform that leverages data science, targeting, and personalization to empower subscription services to maximize customer lifetime value (LTV) and automate high-value workflows at scale. Chargebee Retention integrates natively with popular billing systems, can be implemented in days to weeks, and features an efficient usage-based pricing model.

Chargebee Retention Details
Product Website
Languages Supported
English
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Product Description

Chargebee Retention enables digital product managers to reduce online churn with save offers, retention workflows, and specialized insights that measurably and consistently increase Lifetime Value (LTV).

How do you position yourself against your competitors?

Chargebee Retention is the premier solution for addressing voluntary churn for online subscription businesses.

- Data-Driven Personalization: Harness data science for personalized, customizable experiences and targeted retention strategies.
- Seamless Integration & Quick Implementation: Easily integrates with popular billing systems and can be set up in a matter of hours.
- Usage-Based Pricing: Offers a flexible pricing model that aligns with business usage levels.
- Machine Learning Optimization: Employs machine learning for dynamic optimization of retention flows.
- Advanced Reporting and Insights: Provides detailed insights into retained revenue, demonstrating the financial impact of retention strategies.
- Quantifiable ROI: Clearly shows the return on investment from retention initiatives.

Chargebee Retention captures the reasons for cancellation and provides offer options powered by targeting, testing, and optimizing retention flows using machine learning to help save, win-back, and learn from customers.

Other competitors just offer deflection rather than saving a customer.


Seller Details
Seller
Chargebee
Company Website
Year Founded
2011
HQ Location
North Bethesda, MD
Twitter
@chargebee
7,335 Twitter followers
LinkedIn® Page
www.linkedin.com
1,190 employees on LinkedIn®
Phone
+1 (877) 288 9080
Description

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Our mission is to help businesses of all sizes grow their revenue by providing a comprehensive suite of solutions, including subscription management and recurring billing, pricing and payment optimization, revenue recognition, collections, and customer retention. Chargebee is trusted by businesses of all sizes, including Freshworks, Brevo, and Study.com, and is proud to have been consistently recognized by our customers as a Leader in Subscription Management on G2


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Overview Provided by:

Recent Chargebee Retention Reviews

Alice D.
AD
Alice D.Mid-Market (51-1000 emp.)
4.0 out of 5
"Chargebee definitely helped lower our cancelation and pause rates!"
As a subscription business, we are always looking to improve our retention metrics, like cancel rate and pause rate. We were able to create pages w...
EG
Elizabeth G.Small-Business (50 or fewer emp.)
4.5 out of 5
"Chargebee Retention for a great customer experience"
I love that clients can easily modify their subscriptions at renewal as opposed to reaching out to support. It creates a better user experience an...
Sathish T.
ST
Sathish T.Small-Business (50 or fewer emp.)
5.0 out of 5
"Chargebee is a saviour SaaS"
The detailed metrics and analytics helps us to choose the right audiences and makes our revenue to keep growing
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Chargebee Retention Media

Chargebee Retention Demo - Chargebee Retention Dashboard
Provides a high-level overview of account performance, including how your subscribers deflect from canceling.
Chargebee Retention Demo - Retained Revenue Reporting
Retained Revenue Reporting helps merchants understand how much value each cohort is generating for them and how their retention efforts impact the overall revenue.
Chargebee Retention Demo - Industry Benchmarks
Chargebee Retention brings you a comparison of your retention performance to other players in your industry. You can enable this feature by sharing your performance metrics and choosing your vertical straight from the dashboard.
Chargebee Retention Demo - Customisable experience
Pliability's fully customized cancel page built on Chargebee Retention
How Condé Nast Increased Subscriber Retention with Chargebee Retention
Play Chargebee Retention Video
How Condé Nast Increased Subscriber Retention with Chargebee Retention

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12 Chargebee Retention Reviews

4.1 out of 5
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12 Chargebee Retention Reviews
4.1 out of 5
12 Chargebee Retention Reviews
4.1 out of 5

Chargebee Retention Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Chargebee RetentionQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Internet
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Chargebee Retention?

It's quite matured tool, has various options.

Team is also helpful Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

Takes longer time for the resolutions on the queries. Review collected by and hosted on G2.com.

What problems is Chargebee Retention solving and how is that benefiting you?

Gives a detailed understanding about the cusotmer health and the portfolio. Review collected by and hosted on G2.com.

Ahmed A.
AA
Subject Matter Expert
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Chargebee Retention?

Bright back allows us to configure targeting rules to present customer groups with offers that will drive result . Present my customers with customized options to pause their account , skip payment , get a free month , accept a discount , talk with my team and more . Review collected by and hosted on G2.com.

What do you dislike about Chargebee Retention?

I didn't see any downsides in using this app , Review collected by and hosted on G2.com.

Recommendations to others considering Chargebee Retention:

Retain customers with a high performing cancel experience Review collected by and hosted on G2.com.

What problems is Chargebee Retention solving and how is that benefiting you?

I realized that bright ack tracks three outcomes for customers : canceled , deflected or saved and monitores your save performance over time . See the state of your customer retention in easy to understand reports Review collected by and hosted on G2.com.