ChannelSale Reviews 2025: Details, Pricing, & Features

Chris H.

Owner - Web Designer

Small-Business(50 or fewer emp.)

Validated Reviewer

Review source: Organic

Nov 27, 2023(Original Nov 26, 2022)

Business partner of the seller or seller's competitor, not included in G2 scores.

"Never Worked As Advertised - Not Even Close"

What do you like best about ChannelSale?

Honestly, we spent ALL our time troubleshooting ChannelSale's bugs instead of actually using features. A waste of time, energy, and money. Review collected by and hosted on G2.com.

What do you dislike about ChannelSale?

Support was awful. Emails would get dropped, constantly. So weeks would go by where nothing was progressing for all of our bugs with the system. This was a nightmare from start to finish. Review collected by and hosted on G2.com.

What problems is ChannelSale solving and how is that benefiting you?

We used ChannelSale for multi-Channel selling. But the problem was the integration with Amazon never worked. Plagued with bugs and issues, and we spent the majority of our time troubleshooting rather than using any of their advertised features. Review collected by and hosted on G2.com.

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Blake S.

Digital Marketing Manager / Original Content Curation / Social Media Engagement

Marketing and Advertising

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Nov 21, 2019

"Absolutely Terrible Company for Multi-Channel Listings"

What do you like best about ChannelSale?

I didnt really like anything. Their service and support is absolutely atrocious and the product never worked for several months so we dont know if there even could have been anything good about it. Review collected by and hosted on G2.com.

What do you dislike about ChannelSale?

Just about everything they offer is mediocre at best... customer service, IT, developers, problem solving Review collected by and hosted on G2.com.

Recommendations to others considering ChannelSale:

Use ANY other company, unless you want to waste thousands of dollars and months of time with no results. Sellbrite, SellerActive, SolidCommerce, ChannelAdvisor... whatever, just dont use ChannelSale. Review collected by and hosted on G2.com.

What problems is ChannelSale solving and how is that benefiting you?

ChannelSale is the worst software provider you can find. We signed up with them and then MONTHS went by without anything working. That is not an over-exaggeration... not one single order came through correctly. Pricing was off at every field (total, subtotal, tax) and the order statuses were wrong. They dont do any internal testing when there is a problem, so they use your customers as guinea pigs. They also dont offer refunds - even if the customer had nothing to do with the error. If you are looking at other companies, save yourself time and aggravation by choosing one of them. ANY other company.

No benefits. Review collected by and hosted on G2.com.

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Response from Steve Burns of ChannelSale

edit

Jun 10, 2021

Dear Blake,

We are sorry to hear about your experience with us. We assure to handle your queries in the best possible way.

We do see that the earlier eBay order export to BigCommerce (tax amount issue) had been rectified and you had confirmed the same. As per our records, this concern was highlighted to our team on September 30th. Immediately our development team was deployed on this issue for 3 consecutive days. On the 1st, 2nd and 3rd of October, our developers diagnosed, fixed and tested the issue for you to confirm it was fixed as per your satisfaction. Our support team does not generally place test orders on any marketplace but as an exception, our team went out of the way and placed few test orders.

As per our email records, we see that our team did try following up with you to confirm if any further assistance would be required. However, there was no response.

Please find below the series of events for the recent ticket raised on November 6th.

Tax Query

November 6th - We had received an email from you with regards to the tax amount being pulled into QuickBooks correctly but the same tax amount seemed to be different in BigCommerce. BigCommerce is feeding the data into QuickBooks.

- Few minutes after receiving your email, our team tried to get in touch with Beth to gather more information since she was the one to raise the query but the operator said that Beth had informed him that ChannelSale needs to speak with you.

- We tried your number but managed to only leave a voicemail. We sent an email to you as we were unable to login to BigCommerce (code required). As a result, we were unable to review further.

- We immediately posted 0 quantity on eBay so that you do not receive any eBay orders.

November 7th - We tried calling you but could not get through, hence, I left a voicemail. A follow-up email was also sent out.

November 8th - Other team members tried reaching out and sent an email to you as well.

November 11th - Our team members tried your number but he did not get any response from you.

As you can see, we tried reaching out to you on numerous occasions to help us clear out any doubts by way of scheduling a joint tele-meet along with our concerned team members, so that we all are on the same page to expedite any queries. We needed to login to BigCommerce so as to understand the new query that was raised by your colleague.

We request you to get in touch with our support team and we will be happy to assist you with your concerns.

Thank you,

ChannelSale Team

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Verified User in Wholesale

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Mar 30, 2017

"Loved Their Prompt Customer Service"

What do you like best about ChannelSale?

I love ChannelSale actually. Have been with them for nearly a year now and it has all been very smooth and easy. If not, their customer executive is always there to help.

One of the best parts about this ecommerce solution is the number of shopping platforms it supports. And to that, its interface is quite easy to handle. Plus, comparing to other service providers it’s quite affordable. Review collected by and hosted on G2.com.

What do you dislike about ChannelSale?

Have been using it for long, haven’t really found anything big to dislike that’s worth mentioning. Hopefully, that’s how it will remain in the future. Review collected by and hosted on G2.com.

What problems is ChannelSale solving and how is that benefiting you?

With ChannelSale,I can easily integrate my own personal online stores with my storefronts on Amazon, eBay and Walmart. Now I get to handle a range of backend activities on a single platform. Very quick and convenient!!!! Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Organic

Jun 23, 2016

"Enjoyed My association with this company"

What do you like best about ChannelSale?

Easy and affordable are the two best words to describe ChannelSale. This is definitely a small-business friendly solution topped with dependable customer service. Laymen in e commerce (like me) can actually approach ChannelSale for enlightening learning experience. My association with this company for the past 10 months has been an eye-opening experience. Review collected by and hosted on G2.com.

What do you dislike about ChannelSale?

Very frankly, there was nothing to dislike. So can't say anything on this. Review collected by and hosted on G2.com.

What problems is ChannelSale solving and how is that benefiting you?

ChannelSale has proven very worthy as far as API integration is concerned. The smoothness in integrated performance of the softwares and tools from this company has been very encouraging especially for the newer sellers who may not have any idea about background processes. Review collected by and hosted on G2.com.

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