The G2 on Certainly

Certainly Overview

What is Certainly?

Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worldwide. With its no-code Chatbot Builder, the Certainly Conversational AI Platform offers a fun and easy building experience. The product offers high-quality user experiences across channels, seamless integrations with dozens of business systems, and a powerful, proprietary AI that detects any language and offers ready-to-use content in 14+ languages. Certainly is trusted by brands such as Carlsberg, Tiger of Sweden, Booking.com, Rockwool, Trustpilot, Siksilk, Deloitte, Zendesk, and AKQA. For more info about pricing, or to get a personalized introduction to our services, contact us directly at sales@certainly.io or call us on +45 88 74 22 70.

Certainly Details

Discussions

Certainly Community

Languages Supported

Danish, German, English, Finnish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish

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Product Description

Certainly is a Conversational AI Platform made for ecommerce businesses. At Certainly, we enable companies to deliver exceptional experiences and scale their growth using our next-generation AI technology. We’re making ecommerce personal: insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment, and higher customer lifetime value.

Seller Details

Seller

Certainly

Year Founded

2017

HQ Location

Copenhagen , Capital Region

Twitter

@Certainly_io
168 Twitter followers

LinkedIn® Page

www.linkedin.com
23 employees on LinkedIn®

Overview Provided by:

Fergus Doyle

Recent Certainly Reviews

8/4/2023

Tyler F.Mid-Market (51-1000 emp.)

4.5 out of 5

"Analytics & Reporting Enhancements"

Recent improvements made by Certainly show how seriously they are taking improving analytics and reporting capabilities. The technology shows poten...

7/25/2023

Anurag K.Small-Business (50 or fewer emp.)

5.0 out of 5

"Robust and Accurate AI/ML bot"

Very responsive customer support. Module wise section for easier understanding. AI generation is at fast pace and easy to understand. Very easily i...

6/6/2023

Verified UserSmall-Business (50 or fewer emp.)

5.0 out of 5

"Robust and Powered by AI"

The integration with ChatGPT and processing for contextual language understanding and response is very complex and allows for hundreds and even tho...

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Certainly Media

Certainly Demo - Discover the power of the Certainly Platform

Use Certainly's Chatbot Builder and cutting-edge Natural Language Understanding (NLU) technology to improve personalized customer experience.

Some of our most used webhook templates.

No code, out-of-the-box, sample integrations.

Certainly Demo - Certainly chatbot templates

Choose from pre-built templates or build your AI chatbot from scratch.

Certainly Demo - The Certainly Chatbot Builder

Build and customize your chatbot from scratch without the need for coding.

G2 reviews are authentic and verified.

Here's how.

Verified User in Banking

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite

Incentivized Review

Sep 20, 2019

"BotXO - scarily clever bot"

What do you like best about Certainly?

- Incredibly smart AI

- Can answer correctly with only a partial match of the question that was submitted

- A lot of option for modification

- You can filter questions and answers for an easy search

- You can modify multiple solutions for one question

- After a specific answer by the bot, you can add buttons with similar questions. Our clients can click on them, and the bot will provide further information Review collected by and hosted on G2.com.

What do you dislike about Certainly?

- Difficult setup

- Slow saving of the changes

- Does not have a mobile software

- Global connections open and closes very slow Review collected by and hosted on G2.com.

Recommendations to others considering Certainly:

I recommend clicking on "Save changes" after every change you made. The software can freeze when a lot of information is inputted and you can lose your changes (very painful) Review collected by and hosted on G2.com.

What problems is Certainly solving and how is that benefiting you?

After the difficult setup, BotXO is a pleasure to use. It can handle a lot of customer inquiries correctly and answer questions written in a difficult to understand English (from users that do not know English very well) Review collected by and hosted on G2.com.

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