Certainly Reviews & Product Details

Recent improvements made by Certainly show how seriously they are taking improving analytics and reporting capabilities. The technology shows potential for speeding up training for big datasets and increasing operational effectiveness. Review collected by and hosted on G2.com.

Product management inherently lacks a reliable internal procedure and necessitates unwavering human commitment. The software has a tendency to freeze while receiving a lot of data, which increases the chance that changes may be made incorrectly. Review collected by and hosted on G2.com.

+ Their chat-bot development is top-notch, and the compatibility with Zendesk is seamless.

+ The versatility of the platform is what sets it apart, allowing me to create custom chat-bots that meet my specific needs.

+ The support I have received throughout the onboarding process has been exceptional, and the platform's versatility has allowed me to create a chat-bot that is tailored to my business's needs. Review collected by and hosted on G2.com.

-Analytics and reports require some rework, but recent updates show that team is working hard on that one.

I am eagerly looking forward to the development of their translator, as I know it will only make an already outstanding product even better! Review collected by and hosted on G2.com.

Very responsive customer support. Module wise section for easier understanding. AI generation is at fast pace and easy to understand. Very easily integratable to our platform. Review collected by and hosted on G2.com.

Amount of time to train big data sets can be reduced. Uptime of the platform can be increased. It could be better if they include user manual videos for easier navigation of new users. Review collected by and hosted on G2.com.

The integration with ChatGPT and processing for contextual language understanding and response is very complex and allows for hundreds and even thousands of tailored responses for our customer base. Review collected by and hosted on G2.com.

I dislike that we are currently unable to upload our spreadsheet of responses ourselves into the Certainly platform and train our bot manually outside of hand-typing each response. Review collected by and hosted on G2.com.

With Certainly, you ensure top-quality service to deliver a fantastic AI Bot that your customers will love! Together with Certainly, we have helped our customers enhance their customer experience with:

- Their comprehensive, module-based canvas where you can create your bots and efficiently manage them.

- Their Webhook building features enable us to offer an intelligent Bot that may help customers self-service themselves.

- Their AI platform is already built, so most of the heavy lifting is off our shoulders. No coding is required!

- Their proactive and friendly Support will always lend you a hand, and they want to build long-lasting relationships by engaging with us to test new features.

- Their native integration with Zendesk is fully supported, allowing us to create ticket handovers to follow up with our customers! Review collected by and hosted on G2.com.

Here are some ideas for improvement, guys. Nonetheless, fantastic work so far!

- We'd like to see that the Suggested Replies in Modules could take other forms besides separate buttons (for example, a list type input, a slider, or a date picker...)

- For big Bots, we'd love it if one could select and highlight areas from the canvas with different colors or something similar, so the canvas is sliced in sections in a more visual way.

- Also, for big Bots, we believe it would be good if you could search for keywords based on the content. There is no search function right now, and with Ctrl + F, you can only look for the titles.

- We'd like to see that when linking URLs as content within modules, we could also create URL texts for the link instead of the URL link (which sometimes are ugly and long...)

- More rich formatting options! ❤ Having a reply starting with an actual Header makes the content much friendlier to read Review collected by and hosted on G2.com.

Certainly seems like at a stage, when they can still focus on every customer's success. It is their big advantage among many SaaS solutions on the market when the conversations with support and success teams become an "enterprise-level" bureaucratic back and forth. Review collected by and hosted on G2.com.

Can't specify exactly, the overall experience has been good. Some of the problems we had were related to uptime and errors, as well as lack of features, but it's resolved mostly. Review collected by and hosted on G2.com.

Besides the basic fact that it has drastically reduced Pakke.dk’s expenses on customer care, and thus increased our profits substantially, it is also clear by now that the quality of the output is nothing but amazing.

We operate in several languages in the entire Scandinavian market and the US, and we see the same pattern emerge across cultural and language differences. It reduces time spent, raises the profit, and adds quality due to the persuasive design of the interaction ontology.

In solid numbers, the conversion rate for traffic coming through the chatbot is 4 times higher.

What else on the market does that?!?

If you know, please tell us. Review collected by and hosted on G2.com.

On one hand, the builder is nice because it is simple, but perhaps it’s a bit too simple, in terms of channel-specific customization. A tailored fit is always nice.

On the other hand, moving away from simplicity has a cost also. The more options, the more choices you must make. Review collected by and hosted on G2.com.

The chatbot is fast and easy to use. It's easy to train it to understand natural language questions and comments. The staff are amazing and the most helpful! Review collected by and hosted on G2.com.

I've not found any major downsides other than the occasional reaction you might find to people who are chatting with a bot Review collected by and hosted on G2.com.

I am amazed by the product but also the level of service from the Certainly staff. They are always very helpful and have some amazing ideas... They NEVER say "no" or "not possible"! Review collected by and hosted on G2.com.

Nothing - absolutely nothing! This is an amazing product that has helped us from day 1. Review collected by and hosted on G2.com.

- Incredibly smart AI

- Can answer correctly with only a partial match of the question that was submitted

- A lot of option for modification

- You can filter questions and answers for an easy search

- You can modify multiple solutions for one question

- After a specific answer by the bot, you can add buttons with similar questions. Our clients can click on them, and the bot will provide further information Review collected by and hosted on G2.com.

- Difficult setup

- Slow saving of the changes

- Does not have a mobile software

- Global connections open and closes very slow Review collected by and hosted on G2.com.