Show rating breakdown
Save to My Lists
Paid
Claimed

Cequens Reviews & Product Details

Muhammad S.
MS
Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Cequens?

Customer Care and support are one of the most efficient aspects of our relation with Cequens Review collected by and hosted on G2.com.

What do you dislike about Cequens?

It's not a downside to be honest it's a mere suggestion to offer premium services for different prices for long standing partners Review collected by and hosted on G2.com.

What problems is Cequens solving and how is that benefiting you?

Effective and Instant communications with our users Review collected by and hosted on G2.com.

Cequens Overview

What is Cequens?

CEQUENS is a leading provider of AI-powered communication solutions dedicated to empowering businesses with innovative and customer-centric solutions. We are on a mission to simplify customer engagements and foster deeper human connections through our cutting-edge technology. Our GenAI Platform is designed to help businesses streamline workflows, enhance customer engagement, and drive growth. Our tech stack offers a comprehensive suite of tools and features, including: • Multichannel Communication: Engage with customers across multiple channels, including SMS, WhatsApp Business, voice, and more. • Reliable Business APIs: Integrate our APIs into your existing systems to enhance communication capabilities. • AI-Powered Automation: Streamline workflows and automate tasks to improve operational efficiency and gain valuable insights. • Personalized Interactions: Deliver tailored experiences to your customers based on their preferences and behavior. • Seamless Integration: Integrate seamlessly with your existing systems and workflows to create a unified communication experience. • Scalability and Customization: Tailor our platform to your specific needs and easily scale as your business grows. • Targeted Campaign Management: Design and execute targeted campaigns to reach specific customer segments and achieve your marketing goals. Why Choose CEQUENS? • Global reach: With a direct connectivity in over 107 countries and serving 1200+ businesses in more than 150 countries, we have a proven track record of delivering exceptional communication solutions. • Industry-Leading Technology: Our platform boasts a 99.96% uptime and is built on the highest security standards. • Customer Focus: Our 280 employees across the world are committed to solving your unique communication challenges and fostering deeper connections with your customers. • Trusted Partner: We are an ISO-certified and PCI DSS-compliant company, recognized as a Meta Business Partner and a value-added service provider for Microsoft Teams Phone and WhatsApp Business.

Cequens Details
Product Website
Show LessShow More
Product Description

CEQUENS is a leading provider of AI-powered communication solutions dedicated to empowering businesses with innovative and customer-centric solutions. We are on a mission to simplify customer engagements and foster deeper human connections through our cutting-edge technology. Our GenAI Platform is designed to help businesses streamline workflows, enhance customer engagement, and drive growth. Our tech stack offers a comprehensive suite of tools and features, including: • Multichannel Communication: Engage with customers across multiple channels, including SMS, WhatsApp Business, voice, and more. • Reliable Business APIs: Integrate our APIs into your existing systems to enhance communication capabilities. • AI-Powered Automation: Streamline workflows and automate tasks to improve operational efficiency and gain valuable insights. • Personalized Interactions: Deliver tailored experiences to your customers based on their preferences and behavior. • Seamless Integration: Integrate seamlessly with your existing systems and workflows to create a unified communication experience. • Scalability and Customization: Tailor our platform to your specific needs and easily scale as your business grows. • Targeted Campaign Management: Design and execute targeted campaigns to reach specific customer segments and achieve your marketing goals. Why Choose CEQUENS? • Global reach: With a direct connectivity in over 107 countries and serving 1200+ businesses in more than 150 countries, we have a proven track record of delivering exceptional communication solutions. • Industry-Leading Technology: Our platform boasts a 99.96% uptime and is built on the highest security standards. • Customer Focus: Our 280 employees across the world are committed to solving your unique communication challenges and fostering deeper connections with your customers. • Trusted Partner: We are an ISO-certified and PCI DSS-compliant company, recognized as a Meta Business Partner and a value-added service provider for Microsoft Teams Phone and WhatsApp Business.


Seller Details
Seller
Cequens
Company Website
Year Founded
2011
HQ Location
Dubai, AE
LinkedIn® Page
www.linkedin.com
233 employees on LinkedIn®
Description

Cequens is a leading communications platform provider that specializes in enabling businesses to connect with their customers through various messaging channels. With a focus on SMS, voice, and chat applications, Cequens offers solutions designed to enhance customer engagement and streamline communication. The company serves a diverse range of industries, providing reliable and scalable services to help organizations reach their audiences effectively. For more information, visit their website at www.cequens.com.


Anurag G.
AG
Overview Provided by:

Recent Cequens Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"The best Omnichannel Chat"
They provide me with a easy to use platform to handle all incoming traffic for my clients. Boosting our cusotmer experince and sales. Not to me...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Easy to use tool"
Cequens Campaign product is very easy to use plus the csm team is always ready to support
Muhammad S.
MS
Muhammad S.Mid-Market (51-1000 emp.)
4.0 out of 5
"A Great Success Partner!"
Customer Care and support are one of the most efficient aspects of our relation with Cequens
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Cequens Media

Answer a few questions to help the Cequens community
Have you used Cequens before?
Yes

2 out of 3 Total Reviews for Cequens

4.3 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
2 out of 3 Total Reviews for Cequens
4.3 out of 5
2 out of 3 Total Reviews for Cequens
4.3 out of 5

Cequens Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Verified User in Retail
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Cequens?

They provide me with a easy to use platform to handle all incoming traffic for my clients. Boosting our cusotmer experince and sales.

Not to mention how competitive the pricing it.

Their Customer support is also proactive.

Never faced any downtime with the platform. Review collected by and hosted on G2.com.

What do you dislike about Cequens?

Onboarding could be done faster, other than that, the integration with our systems was pretty quick. Review collected by and hosted on G2.com.

What problems is Cequens solving and how is that benefiting you?

It Combines all my customer's quires, orders, analytics and shipment tracking on one single platform. (I have an e-commerce business) Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Cequens?

Cequens Campaign product is very easy to use plus the csm team is always ready to support Review collected by and hosted on G2.com.

What do you dislike about Cequens?

Nothing as such very easy to use product Review collected by and hosted on G2.com.

What problems is Cequens solving and how is that benefiting you?

Marketing Outreach has become easy as soon we deployed cequens in our system Review collected by and hosted on G2.com.

There are not enough reviews of Cequens for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Podium Logo
Podium
4.6
(1,845)
Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.
2
Zoho Desk Logo
Zoho Desk
4.4
(6,205)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
3
Salesforce Service Cloud Logo
Salesforce Service Cloud
4.4
(5,607)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
4
Freshdesk Logo
Freshdesk
4.4
(3,501)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
5
Intercom Logo
Intercom
4.5
(3,327)
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
6
Front Logo
Front
4.7
(2,245)
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
7
JustCall Logo
JustCall
4.3
(2,085)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
8
Close Logo
Close
4.7
(1,622)
Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry!
9
Tidio Logo
Tidio
4.7
(1,617)
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
10
LiveAgent Logo
LiveAgent
4.5
(1,509)
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
Show More