Centro Reviews & Product Details - Page 3

Centro is the best Slack connector for Salesforce and also offers additional features and they continue to innovate. They also have a top notch support team that is very knowledgeable and helpful. Review collected by and hosted on G2.com.

I have not come across anything that I dislike, and I have not seen any downsides thus far. Review collected by and hosted on G2.com.

Centro enables best in class integration customization between Salesforce and Slack. Centro's ability to direct product roadmap in an agile way for client problems is a key differentiator. The speed to outcome is admirable and considerably faster paced than competitors and standard OOTB offerings.

Centro's customer service model, and delivery of that model, is extremely well done. The relationship Centro builds with their customers is one where the client recieves significant added value. At times, it's as if you have a team of external consultants standing at the ready for outages/deployments/business problems.

Centro is a difference maker for our implementation of Salesforce and Slack. Review collected by and hosted on G2.com.

No downsides perceived. Centro has been an incredible partner. Review collected by and hosted on G2.com.

The Centro product allowed me to keep our SF license cost down, utilize high traffic Slack channels, and get reporting on SLA (like time to first touch, completion rate, etc). Slack updates can also be hard to keep up with, but Regina and the Centro team are always getting into new updates right away to learn how they can adapt and then proactively reached out to me and my team to educate us on the changes and get feedback.

Outside of product and people, the price itself is really competitively priced. They were willing to work with our unique circumstances to get us to a price we were happy with. They are also the first vendor I've seen pass a security assessment with flying colors.

I always felt clued in and supported, which is 5 stars compared to many vendors I've worked with throughout the years. Review collected by and hosted on G2.com.

I have 0 downsides to be honest. I wish there was Centro for use cases outside of SF! Review collected by and hosted on G2.com.

Easily slide messages into Salesforce flows, onboarding was simple, they are really responsive to any questions I have, we have lots of alerts and approvals going through centro. Big fan! Review collected by and hosted on G2.com.

Have to send some messages using the async path which can be a little annoying since I never use those paths otherwise. There is a bit of a learning curve to go from basic alerts to advanced slack forms/workflows integrated with Salesforce workflows but if you have the time to figure that out, you can do some real fancy stuff. Review collected by and hosted on G2.com.

With Centro, our users cans easily raise a tickets via Slack which creates automatically tickets into Salesforce and post messages into slack channels for agents. Agents can easily communicate with users via slack and all mirroired into Salesforce. Complex routing rules are also managed via Centro. Usage for admins and users are very simple.

All set up, all new requests, improvements ... all done by extraordinary Centro team . Very efficient, quick, and always with smiley and willigness to help. Review collected by and hosted on G2.com.

I will dissapoint you, but we are more then happy to use Centro. It mades our life easy and improve drastically the ticketing system Review collected by and hosted on G2.com.

The integration is really straight foward, and easy to use. The customer support have been great, the team is always ready to help. Review collected by and hosted on G2.com.

At the moment haven't found an issue that I would consider bad Review collected by and hosted on G2.com.

Centro provides easy to use Flow actions that fit perfectly within our existing business automations and development processes. The platform is well documented and the team is exceptional; they are always highly responsive to our individual needs and available to partner on complex architectural decisions.

The same cannot be said of Salesforce and it's native Slack integration, which falls short in quality, documentation, and overall usability. Review collected by and hosted on G2.com.

The Centro team has made great strides in the past couple of years improving the core functionality of the platform to make development as straightforward as possible. However, there are still some last mile gaps that I'd love to see addressed, such as notifcaiton retry logic and better tooling/transparency around how Salesforce <> Slack records are linked together. I'd also love to see more documentation on complex patterns and use cases. Review collected by and hosted on G2.com.

I've had the pleasure of working with Regina Ocwieja as our implementation guru. Regina has demonstrated a high degree of expertise in Salesforce Flows and how to best leverage Centro to automate opportunity related processes in Slack which is a critical communication tool for us at this stage. Centro has solved the immediate issues we were having and I see the potential to utilize Centro for further automations and workflows to improve efficiency, help our team stay organized, and our data in sync between Salesforce and Slack. Review collected by and hosted on G2.com.

There is nothing that I can point to that would be considered a negative about Centro. Review collected by and hosted on G2.com.

I have worked closely with the Centro team not only to learn the product, but also make feature requests. While I don't always expect my feature requests to be fulfilled, they prioritized mine and delivered quickly. The product works very well right out of the box, and accomplishes tasks that cost much more with competing products. Centro's functionality has helped streamline our business and make our users happier. Review collected by and hosted on G2.com.

The only challenge I had with Centro was around the version of SalesForce that my company uses. You'll need EE to really effectively use Centro. My organization does not. However, the product still works very well in a slightly slimmed down fashion. Review collected by and hosted on G2.com.

Hands down, Centro has the best customer service. Setup was easy because I was walked through it. If I needed support, I received it, and promptly too. Review collected by and hosted on G2.com.

I wish they integrated with other CRMs because the product is solid. Review collected by and hosted on G2.com.