Centro Features
What are the features of Centro?
Platform
- Mobile User Support
- Customization
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards
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Centro Categories on G2
Filter for Features
Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. 15 reviewers of Centro have provided feedback on this feature. | 86% (Based on 15 reviews) | |
Customization | Allows users to customize chat colors, text, logos, and branding. 17 reviewers of Centro have provided feedback on this feature. | 91% (Based on 17 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 16 reviewers of Centro have provided feedback on this feature. | 91% (Based on 16 reviews) | |
Integration | Integrates with other customer service software to improve support and enhance functionality 17 reviewers of Centro have provided feedback on this feature. | 98% (Based on 17 reviews) | |
Reporting | As reported in 16 Centro reviews. Provides analytics tools that reveal important business metrics and track progress | 80% (Based on 16 reviews) | |
Dashboards | Based on 15 Centro reviews. Displays important metrics relating to performance | 80% (Based on 15 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket | Not enough data | |
Ticket Response User Experience | User Experience of responding and receiving a response | Not enough data | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions | Not enough data | |
Automated Response | Respond to common requests with standard reply | Not enough data | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) | Not enough data |
Attachments/Screencasts | Documents and files can be attached to the ticket to communicate with customer issues/resolutions | Not enough data | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives | Not enough data | |
Customer/Contact Database | Central repository for account and contact information | Not enough data |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents | Not enough data | |
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket | Not enough data | |
Live Chat Support | Ability for customer service agents to communicate with customers via live chat to solve problems live | Not enough data | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | Not enough data | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. | Not enough data |
