Centro Reviews & Product Details

The Centro team has been an incredible partner for our company.

Besides their fantastic existing Slack and Salesforce integration products that we've been using for years, we recently began piloting an exciting new product. From day one, they've been receptive to our feedback and requests, delivering features and improvements at an amazing pace. Whenever we encountered a hiccup, Centro was always quick to respond, thorough in their explanations, and proactive in implementing solutions FAST. Despite being packed with features, they kept things organized and user-friendly.

In the brief time that the product went live within our org, it has already saved weeks of man-hours for our support agents and helped smooth the onboarding process of new hires, providing answers to common (and not-so common) questions in seconds.

The level of personalized service we receive from Centro is exceptional. It often feels like we're their top priority. Their commitment to our success truly sets them apart. Review collected by and hosted on G2.com.

Not much. Sometimes, I feel like they're waiting for me to keep up with the pace of progress they make. Review collected by and hosted on G2.com.

Centro fills the gap in functionality between Slack and Salesforce, enabling some really cool capabilities for both the sales and customer success teams.

Setting up integration with Salesforce and Slack is straight forward.

The team at Centro is great to work with...always helpful. Review collected by and hosted on G2.com.

Using Centro requires some technical skill/knowledge of Salesforce as well as some slack. I.e. while Centro itself if powerful, using it to its full potential requires using Salesforce Flows. In a perfect world, building Centro automations would be more straight forward...but Centro does also have to work within the requirements/limitations of Salesforce and Slack. Review collected by and hosted on G2.com.

Centro integrates seamlessly with Slack, allowing my team to continue using their familiar and comfortable platform as their main app. This integration not only enhances efficiency but also saves us money, as not everyone on the team requires a Salesforce license. Additionally, Centro is highly customizable, making it easy for my team to navigate through their workflows and tailor the app to meet our specific needs.

Another standout feature is their excellent customer support, which is always available to help with complicated implementations and can be easily contacted via Slack, making the process smoother and more efficient. Review collected by and hosted on G2.com.

While there aren't many downsides to Centro, implementing more complex use cases can be a bit challenging. Similar to the effort required in Salesforce, setting up advanced features and functionalities in Centro demands some work and attention to detail. Review collected by and hosted on G2.com.

I like the ability to run workflows based on emojis in Slack. It's a huge time saver for the team and helps us quickly track data in Salesforce. The Centro team also offers hands-on customer service, which is always appreciated. Review collected by and hosted on G2.com.

The form UI of the workflow builder is not the most intuitive, but it's easy to pick up on once you understand it. Review collected by and hosted on G2.com.

It was incredible fast and easy to get started. I was able to get some of our flows working within the same day of getting the app. The support and sales team has been amazing (especially Regina) ! We've been able to improve our reporting on custom deals thanks to slack/salesforce integration and centro forms, our leadership is as stoked as we are. HUGE WIN!

The additional capabilities Centro gives us when building our flows has made our lives as admins so much easier. Review collected by and hosted on G2.com.

We truly haven't had anything of note so far! Review collected by and hosted on G2.com.

Centro's robust integration between Salesforce and Slack has helped us streamline notifications and form submissions. I appreciate the fact that Centro is SF/Slack native, and is no code! We are able to deliver notifications at the right time to speed sales response time. Users can submit RevOps support tickets, right from Slack without having to navigate between systems. Centro's customer support is bar none - if you need anything, they are there for you! Review collected by and hosted on G2.com.

Without an in your face interface for end users, it's out of sight out of mind. I've struggled with getting my users to adopt processes around ticket submission from Slack, so it's just a matter of really driving home the process to get users to consistently use forms built with Centro in Slack. Review collected by and hosted on G2.com.

It's very easy to use. Our Customer Support agents use it daily, and they need it to be very simple, straightforward and fast - and Centro is all that. It has a lot of neat tricks and custom settings under the hood, while keeping the user interface clean and easy to understand. Also, the information exchange between Centro and Salesforce is flawless, nothing is lost, nothing lags. Review collected by and hosted on G2.com.

Setting it up on the Admin side may have been a little confusing at first, but Centro support was there to hold my hand and they were super helpful - they would explain, demonstrate, share resources and did everythingto help me set up the app exactly as was needed for my company's tasks. Review collected by and hosted on G2.com.

We just began implementing it about a month ago and it's going great so far. The emoji reaction capability was what brought us to the tool in the first place and that's been working great, but we also love the ability to connect slack channels directly to a Salesforce Opp. Review collected by and hosted on G2.com.

I'm not a Salesforce expert and it does require some Salesforce knowledge to set up flows and such, but their customer success has been amazing and will get on a call and walk you through set up step by step. Review collected by and hosted on G2.com.

The high level of customer support post purchase. Centro's team was there to help me every step of the way to a successful deployment! Review collected by and hosted on G2.com.

Centro makes it so easy to see Salesforce Data from Slack that I worry my teams might stop logging into Salesforce altogether. Review collected by and hosted on G2.com.

Having a Slack window within Salesforce records that link directly to channels is game-changing. Not having to leave Slack to communicate with colleagues about a certain record is clutch!

Also, Apex action that allow me as an admin to automate things from SF to slack (like creating an opportunity Slack channel on opportunity create), or post messages to existing Slack channels based on certain SF actions is amazing. Review collected by and hosted on G2.com.

Not much... maybe that certain features depend on which version/tier of Slack you're on, but that's more of a Slack limitation than a Centro one. Review collected by and hosted on G2.com.