Centiment Reviews & Product Details

I like the contact with Centiment's staff-they've been very helpful and quick to respond with accurate quotes. They've filled every panel to our specifications and I've found the results of my subsequent analyses high quality and replicable. I rarely have to exclude cases that have passed their quality checks. Their survey tool functions well. Review collected by and hosted on G2.com.

I would prefer greater depth to panels-they can reflect the most likely people to belong to a survey panel, which isn't always the makeup my clients need. However, Centiment does a great job in working within their panel to find the survey participants I need. Their tool has a learning curve but was easy to use once I'd learned all the question types and I had human contacts to answer any of my questions during the learning process. I'd prefer a bit more flexibility in question type and ability to add elements (like an audio narration option for the questions for certain segments) but the tool is comprable to any other basic survey tool on the market. Review collected by and hosted on G2.com.

Being able to target a specific buyer in a brand new product space in B2B SaaS is invaluable. We got the exact insights we needed to validate a specific product and go-to-market decision. And we got them in a matter of days. I was very impressed with the efficacy, speed and level of support provided. Review collected by and hosted on G2.com.

The only thing that wasn't perfect was that the rep was pushing me towards structuring the survey in a specific way that wouldn't have given us the best results, largely because of a specific limitation of the survey tool: we couldn't programmatically validate one answer in reference to the value entered in another. In the end Centiment did manual clean up to invalidate responses so we got the insight we needed. Review collected by and hosted on G2.com.

I like that the dashboard is super straightforward and easy to use. It was simple in a way that supports your ability to put the survey together. There are enough options to make it custom and on brand but not too many options that you're left wondering how the heck to input all the information you want to collect.

I loved working with our Project Manager, Hannah. She guided us through the whole process and was extremely responsive. We were working with an audience that required a disqualification question, which she helped setup for us. She ensured all respondents were good quality and filtered out any random outliers. I trusted that she would help get our survey across the finish line.

We fully intend to use Centiment again in the near future. Review collected by and hosted on G2.com.

No negative feedback. We were completely happy with our experience. Review collected by and hosted on G2.com.

The overall experience was excellent. Eric helped us to set up our survey and tweak it for optimal results. When the survey was complete, they ran a soft-launch collecting 20% of the contracted results. After the completion of the soft launch we had the opportunity to rewrite aa question in the survey that was not communicating correctly, before the full launch. Then the survey was launched and Centiment collected the full number of responses on top of the responses from the soft launch. I would use them again! Review collected by and hosted on G2.com.

I would like to have known how the survey was presented to the surveyees (I.e. what was the title that they see?), but I forgot to ask. I'm sure Eric would have been happy to explain it. Review collected by and hosted on G2.com.

1. Excellent customer service and support throughout the entire survey process

2. Survey platform accommodated nearly all of our different requirements

3. Findings were delivered within the platform as well as a .CSV file that we could manipulate and analyze

4. Transparency from the start in terms of what the platform can and cannot do (reach, etc.) Review collected by and hosted on G2.com.

1. Centiment needs to build its audience in certain countries, industries, and job titles/responsibilities. We had to "punt" on including several EMEA countries in our survey because they don't have large enough pool of job titles and industries in those countries. Review collected by and hosted on G2.com.

-Prices are very reasonable. Quotes are firm, so no surprise fees. Demographic questions are included for free.

-The reps work with you to reach your target audience and will continue fielding if subgroup sampling targets fall short. Reps also screen data quality to ensure thay are giving you quality responses

-Can easily schedule time to talk with a rep.

-We can use our existing survey tools to build projects. Review collected by and hosted on G2.com.

-Sometimes fielding takes more than the estimated 4-6 business days. Review collected by and hosted on G2.com.

Easy to work with and great partners that understand what kind of data we are looking for curate for our clients! Review collected by and hosted on G2.com.

I wish I had more clients to send their way, no dislikes whatsoever. Review collected by and hosted on G2.com.

Responsive and friendly customer support. The process of completing my survey was fast as easy. Review collected by and hosted on G2.com.

If anything, it could have been slightly clearer how to set demographic parameters for my survey Review collected by and hosted on G2.com.

I've worked with a couple of project managers at Centiment and both have acted with good knowledge and expertise. They are timely and communicative and have made delivery of my projects flow smoothly. Review collected by and hosted on G2.com.

There is really little to complain about. Review collected by and hosted on G2.com.

It has been great working with Derek at Centiment. He is responsive, flexible when our needs change, and handles all the quotas for our surveys well. Review collected by and hosted on G2.com.

Occassionally it is hard to reach Derek, though we can usually contact someone else on the Centiment team. Review collected by and hosted on G2.com.