Centercode Pros and Cons

Centercode is infinitely configurable - I've never had a situation where I couldn't achieve what I needed to engage our customer base for pre-release validation, in almost 15 years' of daily use. Excellent customer support and integration capabilities. Review collected by and hosted on G2.com.

Until the most recent version, initial onboarding for new project managers could have a very steep learning curve but that's to be expected for such a capable platform. The most recent Delta release has addressed many of these issues though. Review collected by and hosted on G2.com.

First and foremost it's their incredible support team. You can actually get ahold of them, they're knowledgeable and they get you unblocked quickly.

Other key things I like best about Centercode is they are always improving the platform, taking in feedback and addressing problems. Obviously you'd expect them to do so as a feedback platform but I still find it impressive.

I also appreciate the ease of use and automation features that were added along with the new pricing tiers. It makes it easier to get started with Centercode with just a credit card. This is so important for new startups that can't justify the larger enterprise expense yet but still need a tool to manager their testing community. Review collected by and hosted on G2.com.

I do think the pricing tiers still need a little massaging. Primarily because I'm in the startup space and a management tool becomes more helpful the larger the group we are managing. When it's really small it's hard to justify the additional yearly costs for certain key features.

I do think the Tester Engagement Director is great but can use some tweaking on follow up emails. It can get to be a bit much. Also would be great if it included reminders about how to access the product in the case of software tests. Review collected by and hosted on G2.com.

I have been a user of the Centercode platform for 10 years, first as an end-user and then as an administrator. Centercode makes it easy to create a community around your unique product or service based on your needs. You can identify testers that meet your needs based on product features, product robustness, or anything important to your organization. When you couple that with the feedback tools, you have a platform that makes beta-testing better. The icing on the cake is their personalized service. Their team is there to answer any question along the way and shares a genuine enthusiasm for their customers. Review collected by and hosted on G2.com.

I don't think there is anything specific that I dislike about the platform. It is really about what you make of it. If you do the homework at the beginning, you will set yourself up for years of successful testing. Review collected by and hosted on G2.com.

I have been a user of Centercode for roughly 8 years now and have been impressed with the platform's product offerrings and relative ease of use. The platform provides a comprehensive feedback and community management system with a degree of structure that makes it easy for new users, or very customizable for expert users. It offers great collaboration tools between your user segment and solid analytics and reporting for stakeholder readouts. Additionally, the benefits of their integrations (Slack, Jira, etc.) allow teams to be more efficient and send data to internal tools, rather than keeping everything within Centercode. Centercode itself is extremely responsive with customer support and even have a chat built into the platform for live assistance Review collected by and hosted on G2.com.

Encouraging testers to use the platform effectively takes some additional effort that can be mitigated internally and while it seems obvious if you use it regularly, it can be intimidating for testers to effectively figure how to leverage all the platform offers and provide feedback in the form team's are looking for Review collected by and hosted on G2.com.

Centercode is great at providing a flexible and scalable platform for building and growing a user testing community at your company. The platform creates a ton of efficiency for test managers by centralizing all of the data coming in during the test period, and then organizing it in digestible dashboards and custom reports. It also makes it relatively easy to create highly automated user onboarding processes that enable you to sort and filter applicants automatically, and batch actions like user promotions with emails and API calls to even further reduce the amount of manual work needed to get a user started. We anticipate rolling multiple testing tools and products into our program in the future, but Centercode will always be the core platform where we build and maintain the community. Additionally, if you have access to their chat support, the team is incredibly responsive, friendly, and helpful. Use them and profit. Review collected by and hosted on G2.com.

Centercode is still very much a web-based tool in an increasingly mobile world. While a mobile app exists, it's still not very polished, and it doesn't carry any custom branding for your site and it's not very intuitive for users to set up and gain access to their projects.

There are also some daily issues with server load that can cause delays with report building and refreshing. Minor bugs occur here and there throughout the site, mostly in places that are visible to test managers but don't overly affect the tester experience. I also still think that the Test Engagement bot, TED, is too aggressive in emailing users on weekends and outside of business hours, and this is (as of this writing) still something you can't configure or modify. Review collected by and hosted on G2.com.

We have been using Centercode for a long time now and it's a great tool to run our Alpha/Beta programs. It's pretty much one stop shopping, we can create surveys, invite new prospects, and engage with existing long time members. Review collected by and hosted on G2.com.

Not really anything, we are trying to transition to the new Feedback forums, and I would like to see some improvements in the WISYWIG editing, right now it's lacking what we would expect. But it's not a dislike, it's a feature request for the near future. Review collected by and hosted on G2.com.

1. The platform serves our needs as a software provider for early adoption, feedback, and continuous improvement

2. The Centercode team have been amazing partners, hearing our needs and improving their platform.

3. We can use the platform for all sizes of engagements, both early concept work and large beta trials. Review collected by and hosted on G2.com.

1. Adding new customers needs to be near instant and frictionless. In my experience, this is not always the case.

2. The UI styling has received a welcome update in recent times. I would welcome seeing even more focus on this, with an eye towards no hesitation for new customers to join our programs. Review collected by and hosted on G2.com.

Centercode gives me a one stop shop to properly manage an entire beta program. Our community has over 30,000 members in it and this is all easily managed with Centercode. It basically has every feature I need - surveys, feedback tools, reporting, email capabilities, etc. Review collected by and hosted on G2.com.

The only downside that springs to mind is that it can take a bit of time to learn how to poperly use it. That said, they have recently come out with a feature that basically runs your beta projects for you which has lessened the barrier to entry. Review collected by and hosted on G2.com.

The Centercode support team provices consistent and positive support. If I don't know why something isn't working, they are only a chatbox away from diving in and assisting with my issue. They are also sure to teach my why I ran into the issue so that I can grow as a user of the platform. They also have great resources for learning the tools at your disposal. Review collected by and hosted on G2.com.

Certain platform designs for our specific usecases have required creative project arrangment. We run our betas as a "continuous beta" where users are added dynamically instead of all from the initial "beta" launch date. Centercode is oriented more towards testing sprints (or "Phases") aimed at a specific launch date. Review collected by and hosted on G2.com.

Easily the best part of Centercode are the advanced integrations. Having a great API to use in conjunction with external systems allows Centercode to be a full input/output for my beta programs.

Of course, the other features within the platform (especially user management) make running a beta program as efficient as possible as well, and the customer service has always been easy to work with and very friendly. Review collected by and hosted on G2.com.

I think the areas of improvement for Centercode is ease of deployment and use. There has been good efforts to improve the UI and in-platform user education, but particularly the onboarding flows are confusing.

While Centercode has good documentation "outside" of your program/projects, having better 'tooltips' would be a major improvement. Review collected by and hosted on G2.com.