Cegid Retail Reviews 2025: Details, Pricing, & Features

Cegid Retail Overview

What is Cegid Retail?

Cegid Retail is a global point-of-sale (POS) and unified commerce platform specifically designed for specialty retailers. This advanced solution integrates artificial intelligence (AI) to improve operational efficiency and enhance customer engagement, making it a vital resource for over 1,000 retailers and 85,000 stores worldwide. By streamlining various retail processes, Cegid Retail empowers businesses to adapt to the evolving demands of the market while maintaining a focus on customer satisfaction. Targeting a wide array of sectors such as fashion, luxury goods, cosmetics, jewelry, high-tech and telephony, home improvement, sports equipment, and specialized food, Cegid Retail enables businesses to drive profitability and elevate both customer and employee experiences. Its clientele includes well-known brands like GANT, Benetton Group, L’Oréal, PVH, Lacoste, The Kooples, Lazurde, ASICS, L'Occitane, and Longchamp, showcasing its versatility and effectiveness across different retail environments. Cegid Retail operates on a modular, integrated suite built on open Software as a Service (SaaS) technology, which is accessible in 69 countries and available in 22 languages. This flexibility allows retailers to choose specific functional modules that align with their operational needs. Key modules include Omnicommerce Management, Sourcing Management, In-Store Operations, Merchandise & Product Management, Customer Relationship Management, Workforce Management, and Retail Intelligence. Each module addresses unique aspects of retail management, enabling brands to optimize processes and enhance customer interactions effectively. The platform's primary goals are to boost profitability, engagement, and confidence among retailers. By providing omnichannel services and improving in-store task management, Cegid Retail helps businesses optimize product availability and streamline retail activities on a global scale. Furthermore, the platform enhances the personalized customer experience by equipping store teams with the tools they need to foster customer satisfaction and loyalty. Cegid Retail's robust architecture ensures that retailers can manage their operations confidently, as it provides a stable, secure, and compliant environment for all retail activities. Cegid Retail distinguishes itself as a powerful solution for specialty retailers aiming to enhance operational efficiency and improve customer and employee engagement. Its modular design, extensive global reach, and emphasis on AI-driven insights make it an invaluable asset for brands striving to succeed in a competitive retail landscape.

Cegid Retail Details

Product Website

Discussions

Cegid Retail Community

Languages Supported

Arabic, Czech, German, Greek, English, French, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

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Product Description

Cegid Retail is a global point-of-sale (POS) and unified commerce platform for specialty retailers. Used by more than 1,000 retailers and 85,000 stores, this AI-enabled solution improves operational performance and enhances customer and employee engagement in store - worldwide.

How do you position yourself against your competitors?

Cegid Retail stands out with its extensive and innovative technology platform, offering a wealth of configurable modules and continuous innovation, supported by significant R&D investments.
With over 300 new features annually, key areas of focus include In-Store mobility, AI, SaaS, security, UX/UI and unified commerce. The robust international cloud platform, leveraging Microsoft Azure, ensures high resilience, scalability, and 24/7 global support.
Strategically, Cegid ensures international legal compliance across 69 countries and benefits from a large, engaged community of over 1,000 global customers and partners, fostering close collaboration with retail leaders.

Seller Details

Seller

Cegid

Company Website

Year Founded

1983

HQ Location

Lyon

Twitter

@CegidFrance
10,902 Twitter followers

LinkedIn® Page

www.linkedin.com

Description

Cegid is a company specializing in the development of management software solutions for businesses. It offers software for accounting, payroll, human resources management, taxation, as well as solutions for retail and other specific sectors. Its products aim to improve the operational efficiency and regulatory compliance of companies

Overview Provided by:

Lyndsey McIntosh

Recent Cegid Retail Reviews

2/19/2025

Dale D.Mid-Market (51-1000 emp.)

5.0 out of 5

"CEGID as a Partner"

CEGID Y2 is a very Rubust System once its setup it work 100%. I have used other retail system but it takes a lot or resource to maintain operaions ...

2/13/2025

Jack H.Mid-Market (51-1000 emp.)

4.5 out of 5

"Cegid Y2 is a comprehensive unified commerce and POS management solution."

Seamless integration with e-commerce platforms, payment gateways, and ERP systems.

4/25/2024

Sina G.Mid-Market (51-1000 emp.)

4.0 out of 5

"Compact solution for small and medium size retails"

Supporting RESTful greatly aids in rapid integration, enabling the generation of files for reporting and reconciliation purposes.

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Cegid Retail Media

Cegid Retail Demo - Omnichannel customer journeys

Modern stores serve as experiential spaces, sales hubs, marketing centres, and logistics hubs. Leverage real-time data and ready-to-use omnichannel scenarios with Cegid Retail to meet all your customers’ expectations and multiply sales opportunities.

Cegid Retail enhances the customer experience through its CRM, clienteling and sales animation functionalities. Store associates have access to information enabling personalised interactions, tailored product recommendations and dynamic marketing campaigns.

Equip your sales teams with Cegid Retail, available on both fixed and mobile devices. Simplify a range of operations including sales, collection, payment, inventory, picking, and goods-in processes, while offering comprehensive omnichannel services.

From fixed or mobile devices, store associates have access to the product catalogue to give their customers the best possible advice. They have real-time access to item files, stock levels, etc.

Cegid Retail offers headquarters staff and store managers intuitive, mobile and AI-enabled tools to analyse their performance and make the right decisions independently.

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Retail Stores 2025: Powered by AI ?

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Dale D.

IT Head

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite on behalf of seller

Incentivized Review

Feb 19, 2025

"CEGID as a Partner"

What do you like best about Cegid Retail?

CEGID Y2 is a very Rubust System once its setup it work 100%. I have used other retail system but it takes a lot or resource to maintain operaions specially if it has customization. Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

Nothing specificly but I would like to have more detailed documentation available. Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

Product Stability Review collected by and hosted on G2.com.

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Sina G.

Solution Architecture Team Lead

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Apr 25, 2024

"Compact solution for small and medium size retails"

What do you like best about Cegid Retail?

Supporting RESTful greatly aids in rapid integration, enabling the generation of files for reporting and reconciliation purposes. Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

UI design

Learning Curave and Training time Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

Inventory Adjustments.

Integration with core platforms.

POS Machin's compatibility. Review collected by and hosted on G2.com.

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Rahim H.

Research tech

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Mar 09, 2022

"Yourcegid review"

What do you like best about Cegid Retail?

I like how it provides a central platform for all the inventory and POS options in a user-friendly manner. Easier to find, store data management, and ,manage pricings and other promotions. Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

Some of the options are hard to find but they become easier after using it for a while and exploring the software. However, it would have been easier to find all the relevant options together. Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

We are storing our data, managing pricing, and dealing with the inventory list at a one centralized place. Review collected by and hosted on G2.com.

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Verified User in Luxury Goods & Jewelry

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: Seller invite

Jan 31, 2019(Original Dec 22, 2018)

"Not user friendly!"

What do you like best about Cegid Retail?

The system would constantly crash during sales and take forever to reload back up. Also not a lot of reporting that could be found. Need more English language. Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

It’s a French system, so most of the time it would shut off and we couldn’t even understand why..the system would crash and there’s no easy way to input sales Review collected by and hosted on G2.com.

Recommendations to others considering Cegid Retail:

Find another system unless you are fluent in french Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

The commission reports are good, but they need to put a lock on for management only Review collected by and hosted on G2.com.

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Verified User in Retail

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Apr 03, 2018

"Always running into problems "

What do you like best about Cegid Retail?

Cegid can be used as a system to ring up retail products from any laptop it’s installed into Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

The system always seems to be down and we are constantly having to get help from tech support Review collected by and hosted on G2.com.

Recommendations to others considering Cegid Retail:

There are always inventory problems with cegid. If keeping accurate count of your product is important do not use cegid Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

It is fairly easy to adjust inventories as needed Review collected by and hosted on G2.com.

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Verified User in Luxury Goods & Jewelry

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite

Incentivized Review

Dec 15, 2017

"Easy to use and clearly laid out"

What do you like best about Cegid Retail?

Straightforward navigation between different sections of CEGID and intuitive menus that make completing tasks simple. Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

Using TXT file uploads requires extra focus to ensure that formatting is correct but once this is understood it tends to not be an issue Review collected by and hosted on G2.com.

Recommendations to others considering Cegid Retail:

Intuitive tool for product pricing and promotion management. Easy to use Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

Pricing for products in our stores and tracking sales. We also use it for promotion management. Review collected by and hosted on G2.com.

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Verified User in Luxury Goods & Jewelry

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: G2 invite

Incentivized Review

Dec 04, 2017

"Slow, unreliable and difficult to use"

What do you like best about Cegid Retail?

Can't think of anything that I like about it. Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

Fields are given unclear names, system is slow, unreliable, difficult user interface. Review collected by and hosted on G2.com.

Recommendations to others considering Cegid Retail:

Avoid! Very un-intuitive and unreliable. Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

This is the software we use to power our POS systems in-store Review collected by and hosted on G2.com.

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Verified User in Cosmetics

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Jul 06, 2017

"This software is efficient and easy to navigate."

What do you like best about Cegid Retail?

I like that the commands are very straight forward and easy to find. Additionally, I like the overall look and layout of the program for helping to train new employees. Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

I dislike the time it takes for the software to launch. Review collected by and hosted on G2.com.

Recommendations to others considering Cegid Retail:

Yourcegid is a great program for all businesses. The program is efficient and east to navigate. Furthermore, the support for any tech issues associated with this software is outstanding. Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

Cegid is great to use when the internet connection is faulty. There is a standalone mode that helps during these times and continues business as usual. Review collected by and hosted on G2.com.

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Alain K.

CIO ARCHE Group

Luxury Goods & Jewelry

Mid-Market(51-1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Jul 27, 2015

"10 years to use this software in Europe and in the USA"

What do you like best about Cegid Retail?

Adaptability, easy to deploy, access security, save the business with a standalone mode when you have a problem with the network. Can manage group of stores for merchandise exchanges. This is a full solution including an ETL to facilitate the transfers with the ERP. Review collected by and hosted on G2.com.

What do you dislike about Cegid Retail?

The reports to complex to understand and manipulate. Review collected by and hosted on G2.com.

Recommendations to others considering Cegid Retail:

a professional solution for small as for big companies. Review collected by and hosted on G2.com.

What problems is Cegid Retail solving and how is that benefiting you?

Consolidation. Easy to maintain. An efficient back office. The real time solution. Review collected by and hosted on G2.com.

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Cegid Retail Reviews & Product Details

Cegid Retail Overview

Recent Cegid Retail Reviews

Cegid Retail Media

Official Downloads

Retail Stores 2025: Powered by AI ?

9 out of 10 Total Reviews for Cegid Retail

Cegid Retail Comparisons

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