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21 CCC Intelligent Solutions Reviews
Overall Review Sentiment for CCC Intelligent Solutions
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CCC is very helpful for auto repair shops because it has great scheduling features, is very user-friendly, and is very convenient in the way you can track where a car is in the repair process. It also is convenient because you can update customers right through the program, through text or email. You can also download estimates directly from insurance companies. Review collected by and hosted on G2.com.
The downsides of CCC in my opinion is that if you work with fleet, you cannot make a profile for them so anytime you schedule their vehicles in you have to retype all of the same information. I hope they solve this asap. Review collected by and hosted on G2.com.
Tech support is very friendly and is a great help. Review collected by and hosted on G2.com.
As a manager it's difficult to find all the settings to customize the accounts to work for my company and employees Review collected by and hosted on G2.com.
It gives OEM part numbers with most part searches. I like that the system separates and calculates taxable and nontaxable items. I have used Mitchell and for the cost difference, I would definitely use CCC instead. Review collected by and hosted on G2.com.
Not very helpful with brand new cars. Needs more information on current model years like 2021 or 2022. It would be nice to have 3D images where possible on parts. Review collected by and hosted on G2.com.
I love the archive search feature. It's so simple and easy to pull up customers from 3+ years ago, then redo estimates when they come in for work. Review collected by and hosted on G2.com.
I dislike how slow it can be at times. It often takes 15 minutes to open and then another 20 to lock and upload a file. Review collected by and hosted on G2.com.
The software provides an easy to use platform to manage claims information, photos, and estimate vehicle damages. The software automatically loads crash data based on the vehicles VIN and allows the user to quickly (almost instantly) obtain total loss valuations for total loss purposes. The estimating portion of the software is easy to use and allows even complex estimates to be completed quickly and accurately. They also boast excellent customer support. Review collected by and hosted on G2.com.
Although the platform itself is wonderful, there are times where the system goes down. With the system down, almost no functions can be used and you simply have to wait for IT to solve the problem before you can proceed with any work. Review collected by and hosted on G2.com.
CCC One Total Repair Platform has made it so much easier to review damage photos and fully understand estimates. It is a great point of reference, both for personal understanding as well when needing to explain the full extent of damages to other parties. It is an extremely useful platform and excellent for documentation and reference purposes. Review collected by and hosted on G2.com.
I have no complaints, but I would suggest adding an option to request additional photos and other items through a form of sorts. I feel like it would significantly improve the platform and widen it's scope. Other than that, I love it. Review collected by and hosted on G2.com.
My experiences with CCC ONE Total Repair Platform has been nothing less than superb for many reasons but if I had to narrow it down and select what I like the very best, it would be it's universal capability. There are so many ways this program has proven to be the most efficient, mainly the connection to most insurance companies and parts vendors connected to the auto industry. Insurance companies are a necessary piece of a very large puzzle and connecting to them to get approvals for estimates, supplements or simply to touch base about the status of a vehicle as for no confusion for the customer which is the most important piece of the puzzle we are talking about (so much more I could get into in regards to this but I am limiting as for accurate and detailed descriptions). The tools provided in this amazing program, whatever level you choose to become part of your everyday function in any shop are necessary and very easy to learn. The efficiency and ability to contact any insurance company as well as ordering parts from any vendor you choose to be a part of your network (as long as the vendor is linked with CCC ONE Total Repair Platform as well) makes for a very time efficient and money saving tool everyone should have access to if they plan on running a business in the Automobile industry. With the system at your finger tips you can do just about anything you need right from this program. One of the most amazing benefits to the system is the ability to compare parts prices, whether they be used, after market, OEM or otherwise by the simple click of a button. This system will pull up all of the vendors you have selected to use in each category and tell you cost price, list price and give you a profit percentage for each as well. Depending on the circumstances and the rules of the game, this tool can help you save so much time and energy just on the fact you don't have to spend all that extra time making phone calls to each vendor asking them for their prices, then going over your findings and comparing to see which works best for your situation. CCC ONE Total Repair Platform does all of this for you with the click of a button and also lets you know if there is any price matching for aftermarket vs. OEM which is helpful as we all know just for the sheer fact that OEM naturally fits the vehicle better and will save time just in the body tech's day alone, allowing multiple projects to be done rather than focusing on the fitting for an aftermarket part or the cleaning of a used or reconditioned part. This does not necessarily happen always, but a good amount of time the non OEM parts, whatever they may be, just don't fit right and there is fine tuning to do which takes up time, resulting in a lesser value at the end of the day. With this tool as a part of CCC ONE Total Repair Platform you will most definitely benefit in so many more ways than the ones I have listed but you can figure this out when you start using your program. The communication and ability to send estimates, supplements and any questions, concerns or points you may want to get across to a shop or insurance adjuster, your everyday work life will be more efficient and cost effective with staff throughout your business, time on parts, verification of parts ordered, time lines and so much more. I know this isn't the most in depth review of this but if I took the time to get into every detail of how this program is effective and necessary, we would be here forever so some things you will just have to figure out on your own but I have no doubt you will be extremely satisfied and brag about it yourself. The Universal capabilities this program offers is top notch and no one compares. I have tried a few different programs and they have nothing on this while the price for all these programs and what is offered, in my opinion, are not giving you very much value for your money. Review collected by and hosted on G2.com.
I can honestly say there is not much I dislike about CCC ONE Total Repair Platform. I have had nothing but success within the platform and I understand that we can not have everything done for us but this is the closest thing if that is what you are looking for. I have no qualms what-so-ever and have been using this for about 6 years now. Review collected by and hosted on G2.com.
CCC one is a user friendly software that handles all of our body shop needs. If you are in the market for a collision estimating software look no further because CCC One takes the cake! Review collected by and hosted on G2.com.
I would love for CCC to offer a product on the auto repair side as well. Review collected by and hosted on G2.com.
