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CCC is very helpful for auto repair shops because it has great scheduling features, is very user-friendly, and is very convenient in the way you can track where a car is in the repair process. It also is convenient because you can update customers right through the program, through text or email. You can also download estimates directly from insurance companies. Review collected by and hosted on G2.com.
The downsides of CCC in my opinion is that if you work with fleet, you cannot make a profile for them so anytime you schedule their vehicles in you have to retype all of the same information. I hope they solve this asap. Review collected by and hosted on G2.com.
20 out of 21 Total Reviews for CCC Intelligent Solutions
Overall Review Sentiment for CCC Intelligent Solutions
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Tech support is very friendly and is a great help. Review collected by and hosted on G2.com.
As a manager it's difficult to find all the settings to customize the accounts to work for my company and employees Review collected by and hosted on G2.com.
It gives OEM part numbers with most part searches. I like that the system separates and calculates taxable and nontaxable items. I have used Mitchell and for the cost difference, I would definitely use CCC instead. Review collected by and hosted on G2.com.
Not very helpful with brand new cars. Needs more information on current model years like 2021 or 2022. It would be nice to have 3D images where possible on parts. Review collected by and hosted on G2.com.
I love the archive search feature. It's so simple and easy to pull up customers from 3+ years ago, then redo estimates when they come in for work. Review collected by and hosted on G2.com.
I dislike how slow it can be at times. It often takes 15 minutes to open and then another 20 to lock and upload a file. Review collected by and hosted on G2.com.
The software provides an easy to use platform to manage claims information, photos, and estimate vehicle damages. The software automatically loads crash data based on the vehicles VIN and allows the user to quickly (almost instantly) obtain total loss valuations for total loss purposes. The estimating portion of the software is easy to use and allows even complex estimates to be completed quickly and accurately. They also boast excellent customer support. Review collected by and hosted on G2.com.
Although the platform itself is wonderful, there are times where the system goes down. With the system down, almost no functions can be used and you simply have to wait for IT to solve the problem before you can proceed with any work. Review collected by and hosted on G2.com.
CCC One Total Repair Platform has made it so much easier to review damage photos and fully understand estimates. It is a great point of reference, both for personal understanding as well when needing to explain the full extent of damages to other parties. It is an extremely useful platform and excellent for documentation and reference purposes. Review collected by and hosted on G2.com.
I have no complaints, but I would suggest adding an option to request additional photos and other items through a form of sorts. I feel like it would significantly improve the platform and widen it's scope. Other than that, I love it. Review collected by and hosted on G2.com.
My experiences with CCC ONE Total Repair Platform has been nothing less than superb for many reasons but if I had to narrow it down and select what I like the very best, it would be it's universal capability. There are so many ways this program has proven to be the most efficient, mainly the connection to most insurance companies and parts vendors connected to the auto industry. Insurance companies are a necessary piece of a very large puzzle and connecting to them to get approvals for estimates, supplements or simply to touch base about the status of a vehicle as for no confusion for the customer which is the most important piece of the puzzle we are talking about (so much more I could get into in regards to this but I am limiting as for accurate and detailed descriptions). The tools provided in this amazing program, whatever level you choose to become part of your everyday function in any shop are necessary and very easy to learn. The efficiency and ability to contact any insurance company as well as ordering parts from any vendor you choose to be a part of your network (as long as the vendor is linked with CCC ONE Total Repair Platform as well) makes for a very time efficient and money saving tool everyone should have access to if they plan on running a business in the Automobile industry. With the system at your finger tips you can do just about anything you need right from this program. One of the most amazing benefits to the system is the ability to compare parts prices, whether they be used, after market, OEM or otherwise by the simple click of a button. This system will pull up all of the vendors you have selected to use in each category and tell you cost price, list price and give you a profit percentage for each as well. Depending on the circumstances and the rules of the game, this tool can help you save so much time and energy just on the fact you don't have to spend all that extra time making phone calls to each vendor asking them for their prices, then going over your findings and comparing to see which works best for your situation. CCC ONE Total Repair Platform does all of this for you with the click of a button and also lets you know if there is any price matching for aftermarket vs. OEM which is helpful as we all know just for the sheer fact that OEM naturally fits the vehicle better and will save time just in the body tech's day alone, allowing multiple projects to be done rather than focusing on the fitting for an aftermarket part or the cleaning of a used or reconditioned part. This does not necessarily happen always, but a good amount of time the non OEM parts, whatever they may be, just don't fit right and there is fine tuning to do which takes up time, resulting in a lesser value at the end of the day. With this tool as a part of CCC ONE Total Repair Platform you will most definitely benefit in so many more ways than the ones I have listed but you can figure this out when you start using your program. The communication and ability to send estimates, supplements and any questions, concerns or points you may want to get across to a shop or insurance adjuster, your everyday work life will be more efficient and cost effective with staff throughout your business, time on parts, verification of parts ordered, time lines and so much more. I know this isn't the most in depth review of this but if I took the time to get into every detail of how this program is effective and necessary, we would be here forever so some things you will just have to figure out on your own but I have no doubt you will be extremely satisfied and brag about it yourself. The Universal capabilities this program offers is top notch and no one compares. I have tried a few different programs and they have nothing on this while the price for all these programs and what is offered, in my opinion, are not giving you very much value for your money. Review collected by and hosted on G2.com.
I can honestly say there is not much I dislike about CCC ONE Total Repair Platform. I have had nothing but success within the platform and I understand that we can not have everything done for us but this is the closest thing if that is what you are looking for. I have no qualms what-so-ever and have been using this for about 6 years now. Review collected by and hosted on G2.com.
CCC one is a user friendly software that handles all of our body shop needs. If you are in the market for a collision estimating software look no further because CCC One takes the cake! Review collected by and hosted on G2.com.
I would love for CCC to offer a product on the auto repair side as well. Review collected by and hosted on G2.com.
CCC total repair platform is an all in one program designed for offices geared in the auto industry. CCC One is an amazing and key tool for any office in the auto industry for many reasons which make it, not only diverse but can help with a large variety of tasks in a time efficient, simple and understandable way. This is the best program I’ve tried yet and I couldn’t possibly list all of the reasons I have for my opinion but I’ll do my best to explain the key reasons as to why this works the best for me.
1) The better percentage of insurance companies and auto related businesses of all varieties use the system to communicate, send important documents which need minor editing and to find parts from any parts dealer who also uses the program. This will save time in many areas such as matching estimates with a click of a button, saving both, time and energy.In most cases it’s likely, in my experience, you could use the time saved doing something else more productive and needs your full attention without the the help you have in this example such as attending to customers in need of assistance and doing so in a time efficient and positive manner. This is giving you the time you need with less distractions.
2) Ordering parts quickly, already having seen comparisons to multiple parts dealers and their prices, options, availability, descriptions and ETA is a serious time saving and key point, saving time, energy and causes less stress, making a more positive environment for you and your team to work in. This is quick and easily guided with their tutorials or just guessing by reading the options provided. More productivity will come from a generally happy and less stressed work place. With the option of ordering your parts then and there, the program will also show you a list of other dealers, A/M, Recycled& Reconditioned dealers near you with the information you need to reach them in the case which you have questions or part orders for, keeping track of what you order, receive, return, paid for, didn’t pay for and a system which can track what your order status is anytime. There is only one more key reason of this program I’m going over next.
3) The ability to locate and receive parts is an incredible time saver in this program. I absolutely love the fact that it is made for everyone. There are different levels of the program CCC One has depending on your needs and desire for more or less features from CCC One. The cost is actually very comparative to some of the other competitors. Here is one of my favorite things about the CCC One Total Repair Platform... All you have to do is input the amount of hours, including lunch hours and it does the math for you. There are a range of things this program does that helps just about every aspect of the business, from outside curb appeal to customer service, professionalism in the office vs. body shop, estimation training (to a point), guides, parts, understanding why we do what we do, The tutorials are a god send and help me out, still and I have used this program for a while now. Simple, self explanatory, diverse and choices of which level of CCC ONE Repair Platform you feel comfortable with or feel your business needs require. There is so much more but you should really give it a try and see if it works for you. I can guarantee if you are in the auto business, whatever branch of the word, you will find this a useful, time efficient and logical tool for your business... You might even say it is necessary and just don't know how you did it before the CCC ONE Total Repair Platform and won't want to do it again. Well worth the money spent. Big picture is that you are spending money, yes, but you are also saving that money with time you save utilizing the platforms this program gives you to use and tech support walks you through any issues you may have without making you feel like you are dumb or don't know what you are doing as many times as necessary to have you understand and with the more intense and advanced packages, you will actually have some training via phone and/or a specialist in your program type come teach you in detail how you use the program, step by step which is also included in this...BONUS! That's enough from me but thanks for reading and try it out... Review collected by and hosted on G2.com.
I can honestly say I don't dislike much about this program at all but if I had to choose something that I dislike, it would be that I cannot look up parts without a vin number to match the vehicle when I just want to look up a simple part so I have an Idea in my head about prices, generally if a customer is just inquiring and wants to know a general number without waiting for the estimation process. It would be nice to have a parts reference for when you are just in a hurry and for nothing official. it is a pain to tell the customer they have to wait for me to put the vin number in the system and collecting the vin when they are in a hurry can be a troubled situation. I would like to see CCC ONE Total Repair Platform add a feature which would be as easy as typing the year, make and model of a car, hitting enter and getting a blown up picture of the basic parts for each car. If this were too happen, I guarantee customers wouldn't mind waiting for a short period if they had an idea of the cost, saving all parties involved time, patience and would even make the customer more willing to bring the car by for a real estimate on the vehicle with the number in their head. If they aren't willing, then still we save time based on the fact no one will be spending extra time on something that won't matter in the longrun… Time is Money... Review collected by and hosted on G2.com.
