CBOT Reviews & Product Details

I would recommend CBOT to the companies who have e-commerce business if they aim to automate their customer service and increase their efficiency. Automation is a crucial topic where you should be careful about satisfying your customer and providing a seamless and enhanced experience. CBOT gives you the opportunity to realize this. Review collected by and hosted on G2.com.

As our company grows it becomes challenging to build an effective customer support system. We were not able to respond to our customers 24/7 in an efficient way. Our agents were too busy responding to repetitive questions. Now our virtual assistant that is built on CBOT Platform responds to these kinds of questions. When needed, the assistant handovers the conversation to our agents seamlessly. This was what we were looking for. It is easy to use and enables us to respond to our customers instantly. Review collected by and hosted on G2.com.

We are keen to create more channels where our customers can easily order their meal, track their orders and get support for their questions. CBOT provided an efficient solution for this requirement. The CBOT team created a seamless conversational experience from ordering to delivery, and even payment thanks to their expertise and technology. Now we have this channel up and running and our customers can order their lunch as if they are chatting with a friend through WhatsApp. In addition, the assistant handovers the conversation to a human agent when needed. Review collected by and hosted on G2.com.

The problem we solved is on the customer support side. We created an effective and highly efficient customer support virtual assistant on Whatsapp channel with CBOT and increased our overall efficiency. Beyond this, we started to work on further projects with the CBOT team to utilize their technology and expertise on the other parts of our business. Review collected by and hosted on G2.com.

In our sector the competition is harsh and you have to find innovative ways to communicate with your customers, make them understand your products and services easily. For your existing customers you have to increase the X-sell ratio and enable customers to reach their existing products easily. Our virtual assistant is a tool to highlight our products, make prospects reach what they are looking for easily, and at the same time guide our existing customers. Anybody who wants to learn something about our products and services can reach this information instantly in seconds. Our virtual assistant provides a leveraged digital experience to them. Review collected by and hosted on G2.com.

I know that CBOT offers an enterprise level platform for large companies so initially I was hesitant to approach CBOT. However, it is very effective to solve small companies’ support related issues with a minimum cost. You can either build your chatbot on it, or CBOT’s team can help you about the intents and the bot building process. So I highly recommend it to small and medium sized companies and I am sure that large ones such as banks, telecom companies, large retailers, marketplaces choose CBOT as their partner. Review collected by and hosted on G2.com.

We are a small company and before working with CBOT, I had problems regarding providing support to my users. You have to invest in a support team to answer repetitive questions and it is not easy to allocate a budget for this if you are a small company. When I automated the support process through CBOT, I saved time, effort and money. Now customer queries are answered 24/7 with a minimum cost. Review collected by and hosted on G2.com.

CBOT offers an enterprise-level platform to build AI-based virtual assistants. It is definitely beyond simple, basic, FAQ chatbots within a limited scope. It enables companies to build their chatbots themselves or CBOT’s experienced team of analysts build the bots, integrate them into systems or even monitor them for you and provide weekly / monthly reports. I recommend it to companies who want to build a solid AI solution for customer support, marketing, or other purposes such as internal employee bots. Review collected by and hosted on G2.com.

Before working with CBOT, we had problems regarding providing customer support at peak times. We were receiving hundreds of customer queries daily, but many of them were repetitive. The customers were looking for specific answers regarding our service. When we introduced our API services like canceling through CBOT, we as a company saved time, effort, and money. Our operational costs improved, and we had the opportunity to allocate our agents to more value-added roles as simple tasks were automated by CBOT. Also, our CSAT have raised as customers can get the response instantly without waiting or searching. Review collected by and hosted on G2.com.

We are a rapidly growing company where customer interaction is extremely high. As the volumes rose, we could not rely on the human only model and needed to automate it. But it had to be an intelligent system with no room for mistakes, as we are growing not only locally but also all over the world. CBOT built us an AI-based customer support system, integrated into Zendesk. AI handovers the conversations to Zendest agents when required. It works seamlessly for the customers and now we’re able to provide instant support in an efficient way. Review collected by and hosted on G2.com.

Absolutely Review collected by and hosted on G2.com.

Minimize workloads in the Call Center, meet with new channels and technology with customers, Review collected by and hosted on G2.com.

Highly recommended! Review collected by and hosted on G2.com.

We automated all our social media management using CBOT's AI infrastructure. Review collected by and hosted on G2.com.

We are decreasing our chat traffic. Also customization helps us to find out solution to specific problems Review collected by and hosted on G2.com.