Top Rated CBOT Alternatives
What is most helpful about CBOT? What are the upsides of using CBOT?
It is very easy to create intents and update the answers and you can build the experience with all the components you want.
You can monitor and analyze the chatbot performance and improve it by using CBOT’s analytics tool.
The team is also ready to provide support whenever I need. Review collected by and hosted on G2.com.
What is least helpful about CBOT? What are the downsides of using CBOT?
It depends on what you are looking for. To be honest, I found everything I looked for. It fulfilled all my needs. Review collected by and hosted on G2.com.
10 out of 11 Total Reviews for CBOT
We used CBOT Platform for both AI-based virtual assistant and Live Chat. It is an end-to-end solution and we automated our customer support by including our human agents in the loop. I like CBOT’s providing all you need for customer support automation in one platform. In our case, the components of this system are an AI-based virtual assistant, a live chat interface, and analytics dashboard. Review collected by and hosted on G2.com.
Actually, we did not encounter any major problems. In any case, CBOT team was always reachable and provided support to our team. Review collected by and hosted on G2.com.
We operate in the airline ground handling services industry. Therefore we have a high volume of customer queries regarding bus services, baggage services and warehouse services. CBOT provided us the opportunity to automatize the basic frequently asked questions. We answer for instance when a customer wants to learn the bus hours and bus stop locations instantly and efficiently, thanks to our virtual assistant Aerobot, CBOT built for us. I like the efficiency that it created for Havaş. Review collected by and hosted on G2.com.
Actually I think there is nothing to mention as a dislike neither CBOT’s platform not the team. Review collected by and hosted on G2.com.
We built an ordering virtual assistant for our customers through CBOT Platform. It is serving on WhatsApp. CBOT Platform is fully capable of creating an end-to-end ordering and purchasing experience. The team was really experienced and experts in technology. Thanks to their special tools, our virtual assistant was integrated into our internal systems and external payment systems in an efficient way. Delivery system had some room for improvement but the team put their best effort to overcome it. Review collected by and hosted on G2.com.
I cannot remember anything to dislike throughout the project and after delivery. Review collected by and hosted on G2.com.
CBOT is a very efficient way to answer customer queries for us. As a leading airline company, we have a huge volume of customer queries which results in a huge operation if you want to solve it only with human agents. But CBOT built us a virtual assistant that delivers a good customer experience. Our customers can easily get their answers via WhatsApp in seconds. In high seasons we had no problem of scalability. Our operation is much more manageable and cost-effective on the support side thanks to CBOT. Review collected by and hosted on G2.com.
Nothing specific to say. We have good communication with the CBOT team and get responses for our needs easily. Review collected by and hosted on G2.com.
We used CBOT Platform for our AI-based virtual assistant. We are a financial sector company and we have a large scope in terms of customer queries. CBOT Platform was a great tool to build the virtual assistant with all the intents and flows. This platform does not require any coding, we use it and manage the maintenance of our assistant as business people. We did not have to involve our IT department in this project at any point. Review collected by and hosted on G2.com.
During and after the project, nothing bothered us. We solved everything with CBOT team that was always easy to communicate with and experts on their business. Review collected by and hosted on G2.com.
We have found all the components that we want. You can easily create intents, update the answers, and build the experience with all the features you want. It is very easy to integrate the chatbot to other systems like your core systems, CRM system, live chat system, etc. In our case, it was zendesk chat module. You can monitor and analyze the chatbot performance and improve it by using CBOT’s analytics tool. Also, voice-based AI tech is available for automated speech recognition and text-to-speech-related purposes. It is a technology that can be integrated into IVR systems. Review collected by and hosted on G2.com.
Though not worth to mention and still improving, reporting module may be considered a dislike from our perspective. As a customer, our need is to be more flexible on this. The other modules are very well designed and performing. Review collected by and hosted on G2.com.
Working with the CBOT team as if we were colleagues to build this automation system was amazing. What they provide to us is really valuable. We brought a huge efficiency to our customer support operations by CBOT. Review collected by and hosted on G2.com.
The CRM Integration part was a bit problematic due to problems with other third-party company integrations. There is an improvement area for this part; however this wasn't their fault. Review collected by and hosted on G2.com.
Easy to use, easy to configure, AI-based answer configuration and improvement advanced, Whatsapp also be possible Review collected by and hosted on G2.com.
So easy to setup and configure, start directly, no negative point. Review collected by and hosted on G2.com.
