Cayzu Help Desk Reviews & Product Details

A lot of products have flashy gizmos and widgets. Cayzu takes a more simplified and welcoming approach. Working on their platform can be a refreshing and relaxing experience, which is always welcome when the nature of work inside of it is typically resolving issues for end users. Review collected by and hosted on G2.com.

Our experiences with Cayzu seemed to have occurred during one of their growth spurts, which has pros and cons. One con is that implementation of new features was random and not very structured. We never knew when our interface could change or new capabilities be added. The upside to this, however, was their friendly staff were always willing to sit with us, listen to our pain points, and make legitimate efforts to resolve them. Refreshing compared to the service we have now. Review collected by and hosted on G2.com.

A wonderfully refreshing experience different from other providers, Cayzus crew epitomises great kindness, is continually sensitive to our problems, and diligently works to remedy them. Review collected by and hosted on G2.com.

Ive observed the portals propensity to overburden as the number of agents rises. There is still potential for improvement despite its excellent chat support and great report production skills. Review collected by and hosted on G2.com.

you can setup very fast and go live in few days! Review collected by and hosted on G2.com.

isn't possible reply with "hello, name user" Review collected by and hosted on G2.com.

Great price point; they offered a great one-time deal on AppSumo. The platform allows for a high level of customization and building your help desk. They also allow you to set up a self-service portal for your customers, complete with FAQs and a form for ticket submission. The system also works well with email and provides updates as well. It's easy to set up agents and permissions as well as assign tickets. I also liked how it has internal notes similar to Zendesk. It has more than enough to get the job done and organized. Review collected by and hosted on G2.com.

Help documents are a mess. Videos are out of date so there is a steep learning curve in setting up your Help Desk. Due to this, not all the features are maximized to their full potential. Setting up the FAQs section and documentation is also a bit clunky. The UI is a bit dated and reminiscent of the 2000s. Some categories don't match where they should be. You have to do a lot of back and forth to check things out. Reporting of tickets from a high level also falls short and it's hard to see how your performance is doing. Review collected by and hosted on G2.com.

It is easy to use and good for smaller teams. Many reps can pick up and learn the software very fast. It filters emails well. Review collected by and hosted on G2.com.

Cayzu has limited usage possibility of automation and email templates for branding. Statues fail to focus throughout case processes. Review collected by and hosted on G2.com.

This application allows us to quickly create a ticket for each client, and also allows us to monitor the process of each of the tickets in a very easy way. Its control panel is very easy to use and can be seen by support desk administrators and constantly monitor expired requirements. It is a unique platform and you can send emails to talk to our customers, answer their questions and provide them with the best possible support. Review collected by and hosted on G2.com.

Cayzu has tools for all organizations, but its customer service team shows a slow pace and we hope that this problem will be solved. The basic configurations are extensive and we could take a long time reading them to know how to customize the form of a ticket. It is difficult to find a tickets in specified when searching with a broad keyword. Review collected by and hosted on G2.com.

Cayzu has a clean and modern website. I like its reporting and analysis characteristics. I also like that you have an API to connect to our email provider, allowing us to have control of the tickets we receive. On the other hand, I like being able to answer emails with generic responses. Review collected by and hosted on G2.com.

I would like ticket updates to be faster. The website takes a few more seconds to update incoming tickets and sometimes creates confusion of tickets that have already been fixed, reopening them again by mistake. Review collected by and hosted on G2.com.

Cayzu has all the technical assistance tools we need. I think it is a great idea to import clients, which allows me to integrate old communication channels with this new application. It also has a great ticket tracking system, which you can search for even those solved in previous years.

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Help center implementation can be confusing. The program is sometimes frozen by performing some configuration and must be started manually to solve the inconvenience. We have also noticed that the more agents we add to the portal, it has been slowing down. Review collected by and hosted on G2.com.

It was very easy to start using Cayzu. The customer support department is great if you need additional assistance. Review collected by and hosted on G2.com.

The site does have some issues. Sometimes it takes several minutes to switch screens which can be an issue if you are trying to work fast. You can not have multiple ticket tabs open. Review collected by and hosted on G2.com.

Definitely like Cayzu's ease of use and support team as they actually listen to my suggestion and make them happen! Review collected by and hosted on G2.com.

Since they are fairly new they are missing some features but quickly adding them. Review collected by and hosted on G2.com.