144 CASEpeer Reviews
Overall Review Sentiment for CASEpeer
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It organizes our personal injury files in a similar manner to how our paper files are kept. It is easy to navigate and to teach new staff how to use. Customer support and training is wonderful! We use it throughout each day, and it really helps to make our practice more efficient. Review collected by and hosted on G2.com.
We wish there was more flexibility in some of the categories. For instance, it has set topics for notes and it would be much better for us if we could create our own topics as there are certain topics missing - i.e. Medical Bills. Also, we've struggled with certain Integrations such as Quickbooks. Review collected by and hosted on G2.com.
From the start of using Casepeer (back in November 2017), it was easy to navigate. Even brand new staff quickly caught onto what went where without spending hours on tutorials. Even though they have expanded their offerings (based on customer feedback) over the years, they are still very responsive to any requests for help or suggesstions for change. Clients love that they can text photos and information to us and it gets seamlessly integrated into their case file. Electronic signature was so helpful during covid, that we'll never go back! And recently, they dramatically decreased the amount of time it takes my team to open a new matter fully by automating the intake process.....so they are saving us time and money! Review collected by and hosted on G2.com.
I don't have any complaints about Casepeer. We love it! Review collected by and hosted on G2.com.
CASEpeer is user friendly and easy to use. The layout is simple to navigate and the placement of the information is well thought out. I prefer this case management program over ones I have used in the past. Review collected by and hosted on G2.com.
It would be nice if the note categories were customizable. Review collected by and hosted on G2.com.
I like that the software is focused strictly on personal injury law. It has everything you need all in one place to make case management as simple as possible. I highly recommend this software to other PI attorneys searching for a good management software! Review collected by and hosted on G2.com.
There really aren't many downsides other than it would be nice if the E-sign addon was cheaper and more competitively priced. Review collected by and hosted on G2.com.
CASEpeer provides great options for intake and capturing various data points around clients and cases. We are able to quickly review client and case information, including medical providers, damages, litigation dates, and tasks. The ability to assign and track tasks for staff is critical. Customer support and training are great, and the team is very willing to accept feedback on the product. Review collected by and hosted on G2.com.
Some of the integrations can be too expensive for smaller firms, but you can easily use the system without them and still take full advantage. Review collected by and hosted on G2.com.
For a small business it's a dream come true. Everything can be organized and in just one place! And it's also user friendly.
Calendar, tasks, messaging, lots of integrations, workflows, templates, etc.
You have lots of training material, we are constantly learning.
It's a wonderful tool! I highly recommend it!
Also the support team is fantastic! Review collected by and hosted on G2.com.
We are very satisfied, but if I had to mention only one thing that I would like to modify it would be having access to all cases more at a hand. Review collected by and hosted on G2.com.
CASEpeer is easy to learn. We switched over about a year ago, prior to that we were using Smart Advocate which was fine but not very user-friendly. I like that CASEpeer is intuitive and easy for our new hires to pick-up. The transition of all of our cases from the old platform to CASEpeer was seamless as well!
Customer service is quick to respond as well when I have issues. Review collected by and hosted on G2.com.
CASEpeer is missing some features that would make my life a bit easier, but they're not huge issues. Would love if they could add them eventually though, like turning off auto case notes (the case notes about "text message received" or "text message sent" can really clog up the case notes and push important case notes down to the bottom or next page quickly.
Reporting could also offer more filtering options. Review collected by and hosted on G2.com.
I like the fact that they have drum drilled down a PI case to its finest details so that no stone is left unturned. Review collected by and hosted on G2.com.
The thing I like least is the inability to move client data into the application. Review collected by and hosted on G2.com.
