I've helped several firms adopt Casepeer. It is especially well-suited for firms whose leaders are skeptical of technology or averse to long-term software contracts. Casepeer offers the best injury-focused software on the market in a month-to-month package. It has tons of integrations and very helpful staff. If you can get your paraprofessional staff to commit to actually using it, Casepeer will change your practice. Review collected by and hosted on G2.com.
Recent price increases and lack of inability to make the software more narrowly tailored to my practice (e.g. there aren't enough options for "case type"). Review collected by and hosted on G2.com.
143 out of 144 Total Reviews for CASEpeer
Overall Review Sentiment for CASEpeer
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Provides an easy way for clients to securely send documents through a portal. Review collected by and hosted on G2.com.
Nearly everything about the software seems mid-tier, other than the price (which the actual price is way too high). The value is not where it should be.
The inability to customize with custom fields is very problematic. Most features they offer are about 80% close to being very good but require additional services or add-ons or lack the customizability needed. The potential is there, but continued development seems to be lacking, particularly considering the price. Customer support is okay, but you must use it quite a bit because of the numerous gaps in the product between what personal injury lawyers need and what CasePeer currently provides. As is, it should be sold as a mid-tier platform and priced as such. Had I been the price was going to be substantially higher than we agreed, I would have gone with another platform or stayed with my old one. Review collected by and hosted on G2.com.
They have the help button if you need help with any of the folders or subjects that you need help with. So simple to use in addition, you can speak to a live person to help you too! Review collected by and hosted on G2.com.
When we first started, but they fixed the glitch so everything is working great for us now =). It was not hard too - I let them know what happened and within a couple of days it was done. Review collected by and hosted on G2.com.
It saves notes and is cloud-based, also merges documents. I also love the ongoing online 'classes ' they have to keep me updated on new updates. Review collected by and hosted on G2.com.
The mobile app could be better and allow me to access more items, cant access texts from clients, etc. Review collected by and hosted on G2.com.
I like I can keep track of the medicals and health insurance to make the case a lot easier to follow. I use it on a daily basis, so I have enjoyed using it. Review collected by and hosted on G2.com.
I do feel like the ease of implementation and ease of integration could use some improvements and I always feel like the customer support doesn't know as much as I do. We have had to use a lot of work arounds here at the office. Review collected by and hosted on G2.com.
What I like most about Casepeer is its efficiency to make sure that all tasks are deligated properly and that is reliable when fully maximized. You can assign tasks to certain members and leave notes for every case there is. I like how managable all tabs and we can also upload and download the documents needed in a certain tasks. It organizes all the on going and outgoing what nuts in a case. Making it cloudbased opened more opportunities to Virtual Assistants like me who helps Firms from the US keep, store and manage casefiles from thousands of clients. I am a virtual assistant from the Philippines and with this very realiable software, i wan access all the data i need anytime, anywhere!!! This is a gem for someone like me who wishes to work and travel and live a nomad live everywhere! Review collected by and hosted on G2.com.
Not that I dislike it but i think they should improve more on client communications. Its a super plus that we can text them on the software but i wish we can call them too! Looking forward! Review collected by and hosted on G2.com.
Using it every day, I love how user friendly it is. There was definitely a learning curve at first but there's so many options to make our jobs a little easier each day. The webinars are so helpful when there's updates or new features. Whenever we have questions we know we can reach out and have someone help us if there's an issue we can't resolve. I also like that we can upload multiple documents at a time and the newer feature of generated documents makes finding what I'm looking for that much easier! Review collected by and hosted on G2.com.
Multiple notifications for the same thing which isn't always helpful but it's not a major issue. Review collected by and hosted on G2.com.
CasePeer is set up to be understood by personal injury attorneys out of the box. The learning curve was almost flat because I knew what a tool did before I even clicked on it. It's so intuitive for someone in our industry. Review collected by and hosted on G2.com.
It's hard to say that I dislike anything about CasePeer. It doesn't do some things I would like - claim related treatment itemization by ICD and CPT codes would be awesome - but it does so much that I never expected it to, that it makes up the difference. Review collected by and hosted on G2.com.
It is very user friendly, and ease of access to move efficiently. The Customer Support is very quick to respond and is extremely helpful in times of need. Review collected by and hosted on G2.com.
Open to more integrations one day. Very limited in some capacity when dealing with certain integration companies Review collected by and hosted on G2.com.
Ease of use of esignature and the ability to create templates and communicate with clients! Review collected by and hosted on G2.com.
When you use one device, and then try to open up another one it automatically logs you out. Review collected by and hosted on G2.com.
The features that tie in and format specifically for Personal Injury and that it includes features for every step of the way. Review collected by and hosted on G2.com.
That you can only link one number to one case. We have multiple cases for one person and can only text that client for one specific case. Review collected by and hosted on G2.com.
