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Casebook Reviews & Product Details - Page 3

Casebook Overview

What is Casebook?

Casebook PBC is the innovator of human services software that improves outcomes for organizations and the people they serve. With its configurable, simple-to-use SaaS solution, Casebook PBC empowers government agencies and nonprofits of all sizes by providing them with the tools to control everything from intake to case management, while delivering reliable data about the effectiveness of their programs. By centralizing tracking, communication, and faster reporting, Casebook PBC reduces operational costs, fosters internal collaboration, and ultimately, helps the helpers accelerate an end to poverty.

Casebook Details
Product Website
Languages Supported
English
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Product Description

Casebook was created by the Annie E. Casey Foundation to help the helpers. Built for 21st-century human services workers, the cloud-based platform is secure, works from any location and any device with a browser. Mobile applications provide functionality, with or without internet connectivity. Attach documents, configure custom forms that look like your required forms, direct applicants to a web portal to complete their application. -A 2019/2020 GovTech 100 Company-

How do you position yourself against your competitors?

Casebook is the affordable and purpose-built platform for human services.

Rather than repurposing software made for other industries, or offering watered-down software at lower prices, Casebook brings enterprise-grade features and functionality to organizations of any size with affordable, per-user pricing.

Powerful and intuitive rather than complex and complicated.


Seller Details
Company Website
Year Founded
2017
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
40 employees on LinkedIn®
Description

Casebook PBC is a technology company that specializes in providing cloud-based software solutions for social services organizations. Their platform is designed to streamline case management processes, enhance data collection, and improve service delivery for nonprofits and government agencies. By offering tools for tracking client interactions, managing workflows, and analyzing outcomes, Casebook PBC aims to empower organizations to better serve their communities. For more information, visit their website at [casebook.net](https://www.casebook.net).


Brian J.
BJ
Overview Provided by:
Helping the helpers in human services with proven, cutting-edge software built with experts from the Annie E. Casey Foundation

Recent Casebook Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"Casebook, Review"
I llike how easy it is to upload documents and that you can go back and edit notes without changing the original date on the notes. It is more user...
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Simple and Welcoming."
The way things are linked within a person.
Tayler M.
TM
Tayler M.Small-Business (50 or fewer emp.)
4.0 out of 5
"Casebook is user friendly and fairly easy to navagate."
I like that each case is seperate and it is hard to get the clients mixed around.
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Casebook Media

Casebook Demo - Casebook Dashboards
Casebook software for human services makes it easy and intuitive to track cases and clients on your dashboard.
Casebook Demo - Case Tracking with Casebook
Casebook software for human services makes it easy and intuitive to track cases and clients on a platform configurable to meet your needs.
Casebook Demo - Configurable Reporting for Human Services
Say goodbye to manual reporting headaches. With Casebook’s built-in and custom reports
Casebook Demo - Casebook Provider Management
Track your provider information including persons and services with Casebook.
Casebook Demo - Person Profile
Easily manage clients, cases or providers from a centralized location.
Casebook Demo - Casebook is Responsive
Casebook works on any device with a supported browser.
🔍 Discover Casebook's Features: We'll take you through the key features of Casebook, showcasing how it can transform your nonprofit or government human and social services agency , from intake through reporting on one system. 🚀 🔄
Play Casebook Video
🔍 Discover Casebook's Features: We'll take you through the key features of Casebook, showcasing how it can transform your nonprofit or government human and social services agency , from intake through reporting on one system. 🚀 🔄

Official Interactive Demo

Casebook demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

52 Casebook Reviews

4.2 out of 5
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52 Casebook Reviews
4.2 out of 5
52 Casebook Reviews
4.2 out of 5

Overall Review Sentiment for CasebookQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Human Resources
CH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Casebook?

Casebook is very easy to access and easy to use. Not hard at all to figure out as a first time user. One of the best things is having others on the case load to help. Review collected by and hosted on G2.com.

What do you dislike about Casebook?

At this time i have no downsides to using casebook. There is always a solution if the information you are entering is adequate for the program. No improvement needed. Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

It is solving managing CPS cases and getting help and resources for mothers. The benefit is the organization.Im very productive.Increased performance. Review collected by and hosted on G2.com.

Response from Nicole Reece of Casebook
(Original )

Thanks for taking the time to share your feedback with us. It's nice to hear when we're able to help you gain some extra time, feel in control of your workload and collaborate with your teams to improve outcomes for the people you serve.

Kevin B.
KB
District Social Worker & Supervisor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Casebook?

The most helpful thing about Casebook is the ease of use and navigation. Creating notes and tracking dates has never been something that professionals like to do but this software makes it as easy as possible. Review collected by and hosted on G2.com.

What do you dislike about Casebook?

The import process for transferring our students over into the system was a little difficult, but once it was completed it was well worth having the students auto-populate in the case. Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

Tracking cases, services and providing the monthly data for supervisors and grant requirements. Review collected by and hosted on G2.com.

MB
Clinical Coordinator/Social Worker
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Casebook?

Just the ability to constantly change the software to match the needs of the organization. If we change our structure, we can chance Casebook too. Review collected by and hosted on G2.com.

What do you dislike about Casebook?

I think some more flexibility in the person profile would be helpful. Even with dynamic pages, there is no editing of the initial information boxes. Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

I believe they continue adding features that match the needs of the organizations they work with. The addition of attendance tracking has been great. Review collected by and hosted on G2.com.

Response from Brian Johnson of Casebook

Thanks for your review. We're thrilled to partner with you and look forward to continually improving Casebook together. Feedback like this helps!

Verified User in Arts and Crafts
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Casebook?

The linking of service is okay. ........ Review collected by and hosted on G2.com.

What do you dislike about Casebook?

You cant run demographics on your clients, CB gives you demo on all people in CB. CB reports are gimmicky without providing good feedback. CB engage and cb intake is pointless.They dont speak to each other. Completly confusing Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

attendance. But the running of the attendance report is useless. Review collected by and hosted on G2.com.

Response from Nicole Reece of Casebook
(Original )

Hi there,

Thank you for providing us with this feedback. We use input like yours to improve the product for all of our customers.

Verified User in Individual & Family Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Casebook?

I like how you can add individuals and information about them so that it's easy to access their personal information. Everything is all in one and easy to find when in a rush. Review collected by and hosted on G2.com.

What do you dislike about Casebook?

I wish there was a way to notify when Drivers License, insurance, etc are expiring. Instead of just the tasks section. It seems like it's easy to delete stuff too. I wish there was an undo button. Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

It makes everything organized and easy to find. We use it for many, many things. It keeps all of our paper work organized and ready to access when needed. We keep everything in one spot. Review collected by and hosted on G2.com.

Response from Nicole Reece of Casebook
(Original )

We're glad to hear that you find Casebook to be organized and easy to access. We appreciate your feedback! Thanks for being a customer!

RW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Casebook?

being able to integrate our intake form from our website directly to creating an intake and then being able to create a case from there Review collected by and hosted on G2.com.

What do you dislike about Casebook?

There seems to be a lot of repetitive steps when setting things up Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

Easier flow for tracking clients from intake to case to graduation and for tracking event clients Review collected by and hosted on G2.com.

Response from Nicole Reece of Casebook
(Original )

Thank you! It's great to hear that integrating your website with Casebook is a saving time!

Kim N.
KN
Program Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Casebook?

I like the structure it provides. As an Administrator, it is easy to create and assign cases to staff members. It is most beneficial for case noting, which was our primary goal for utilizing Casebook. Review collected by and hosted on G2.com.

What do you dislike about Casebook?

I would suggest utilizing their support team for people who aren't as "tech savvy" as others. Some of the different portals can be a bit confusing. Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

I believe they are constantly working on their forms process; what would be most beneficial to our program is if the conversion was easy, especially when converting google forms over to their platform. Review collected by and hosted on G2.com.

DG
Case Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Casebook?

I like that Casebook allows easy access to see your caseload. It's nice that it is simple to transfer client, and gives everyone easy access to see who the client belongs too. Review collected by and hosted on G2.com.

What do you dislike about Casebook?

I wish that we wouldn't have to make an individual person profile instead of having to make both a case and a person file. Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

It is solving the issue of not having a client history, it is nice that we are able to complete more information about the client to build upon their information. Review collected by and hosted on G2.com.

Response from Nicole Reece of Casebook
(Original )

Hi Dani - Thank you for your sharing your review. We created Casebook to enable visual client history tracking over time to demonstrate your efficacy. We're so glad to hear it's making a difference for you.

Brianna R.
BR
Executive Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Casebook?

Case Management is easy to use and saves me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Casebook?

It is expensive, which does not help my organization, plus it has some features that I do not understand fully. Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

I have a secure place to store all of my client files. Review collected by and hosted on G2.com.

Response from Isabella Carroll of Casebook

Hi Brianna - Thank you so much for taking the time to leave a review! I'm so glad to hear that Casebook is saving your organization time - this is something we strive to do. Have you had a chance to take any of our Live Training sessions? These would be a great way to quickly learn about all our features. If you're interested, reach out to suuprt@casebook.net and we can get you registered.

Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Casebook?

I love that the website is easy to use and clean. All the tabs are clear to find and help me stay organized. Review collected by and hosted on G2.com.

What do you dislike about Casebook?

It would be nice to sort cases by oldest to newest or alphabetically. It would be nice if each user could set these filters as their preference. Review collected by and hosted on G2.com.

What problems is Casebook solving and how is that benefiting you?

Before Casebook our team was using Excel, which was hard to keep track of all the files and co-workers. Review collected by and hosted on G2.com.

Response from Nicole Reece of Casebook

We're thrilled to hear that Casebook has been helpful for you and your team. Your suggestion about sorting cases is valuable and we will explore ways to incorporate it into our system.