65 Case IQ Reviews
Overall Review Sentiment for Case IQ
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Clean user interface makes it easy for user to navigate and complete data capture. Review collected by and hosted on G2.com.
Some of the technology out of box can be limiting at times, but the development team typically works with us to come up with an acceptable solution. Review collected by and hosted on G2.com.
Ability to assign, manage, link cases and track data from initiation to termination. Also, beginning to understand reporting and how i-Sight can export data Review collected by and hosted on G2.com.
UI/GUI, reliability -- too many difficulties with users abilities to access the program; limited assistance that I can provide as an administrator. Review collected by and hosted on G2.com.
The reporting model is off the charts for my needs as a governmental agency. No one loves statistics more than governmental agency and I can run reports in seconds when requested. Review collected by and hosted on G2.com.
Nothing really, but not being able to use certain WORD functionality can be an issue at times because I need to produce quality documents and sometimes that is problematic. Review collected by and hosted on G2.com.
I like that it is very functional for tracking investigations and it is web-based so all of my employees are able to communicate using this forum. Review collected by and hosted on G2.com.
I wish that it was more customizable and the dashboards were more user friendly. I wish that I could customize the dashboard using our company's or industry's specific jargon. Review collected by and hosted on G2.com.
The implementation team at iSight was phenomenal -- they made sure to help us design a solution that not only met our business needs, but would also deliver the best possible long-term results. The solution is extremely configurable to meet your needs, which is why it was such a great fit for our organization. Additionally, working with the i-Sight implementation team allowed us to streamline/simplify some of our more complex processes to ensure consistency in our processes and how the solution captured them (but still allowed for the design flexibility required for some of our one-off regional requirements). Review collected by and hosted on G2.com.
Our users have had some challenges learning and understanding the Yellowfin reporting solution associated with iSight. Reporting could not be available until the end of the implementation (due to the way the solution build works, which I imagine is common for any sort of case management tool). However, because we couldn't access the reporting until go-live, we were far less comfortable with it than we were with the iSight tool itself, which we had ample experience with by the time we were live (as iSight follows an exceptional, Agile-style implementation approach). That being said, the iSight and Yellowfin teams were extremely accommodating post go-live and willing to support any reporting training needs or questions that we had. Review collected by and hosted on G2.com.
i-Sight has saved several of the pain points we had with our previous system. Through the customization options, we have a significantly more insight into our cases. Review collected by and hosted on G2.com.
The email function is lacking and the reporting system isn't as user friendly as we would like. Review collected by and hosted on G2.com.
I greatly appreciate the flexibility of i-Sight. It has allowed us to merge several different solutions into one, gaining better business insights and streamlining how we collect information. Review collected by and hosted on G2.com.
At this time there has been no features that I dislike. Review collected by and hosted on G2.com.
Simple tool for organizations expanding their reach in analytics. The team (while small) is attentive to changes and modifications needed along the way. Review collected by and hosted on G2.com.
The implementation could be a little smoother- I have implemented many large scale products and if I did not have the experience to ask the questions I have.. I'm not sure of the outcomes. Review collected by and hosted on G2.com.
It is fairly easy to customize. Easy to add fields or tags to the system. Also the system is easy to use in most aspects, The ease of adding cases allows for reduced work time and the ability to store letter templates in the system helps greatly. The reporting feature is very robust (although see below). Review collected by and hosted on G2.com.
Yellowfin is an amazing reporting tool that is difficult to use. More training videos on Yellowfin would be helpful. I wish emails coming from i-sight could be masked to look like the email address of the user sending it so it comes from the institution email and not an i-sight email. The search function could be expanded. Review collected by and hosted on G2.com.
