65 Case IQ Reviews
Overall Review Sentiment for Case IQ
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A centralized complaint management system that takes complaints from our numerous intake channels, and stores it, and makes it accessible, all in one spot. Review collected by and hosted on G2.com.
YellowFin reporting tool has been a challenge to master in the beginning, however there are a number of free yellowfin user resources that help get acquainted with the tool. It is quite powerful once its learned how to be used. Review collected by and hosted on G2.com.
i-Sight is a very reliable and user-friendly case management system with excellent customizable reporting capabilities. Using i-Sight enabled our team to track productivity more efficiently. Review collected by and hosted on G2.com.
Our team has not been facing any challenges. Once we had configured the user interface according to our needs, i-Sight was working without any performance issues. The only thing we have to get used to is that we cannot download reports in IE. Review collected by and hosted on G2.com.
The tool itself is easy to use and highly customizable. The i-Sight team has been accommodating and responsive. Review collected by and hosted on G2.com.
The training we received from i-Sight for the Yellowfin reporting tool was inadequate, considering its complexity. Our team spent a considerable amount of time researching/studying the tool on our own after going live with iSight. Review collected by and hosted on G2.com.
the ease and efficiency for use and case management Review collected by and hosted on G2.com.
the reset path. often i think ive had this figured out and when i go to reset - the reset email does not arrive Review collected by and hosted on G2.com.
Ease of communicating with the iSight team, responsiveness to feedback and inquiries. Review collected by and hosted on G2.com.
Would appreaciate more insight during development as they are the experts. Review collected by and hosted on G2.com.
Very responsive support/ management team, that always come together to meet our needs. Review collected by and hosted on G2.com.
After the application goes live, future changes need to be handled by i-Sight's support team; however this is being remedied within the new version of their application. Review collected by and hosted on G2.com.
As an IT professional, the easiest thing was the setup and startup. This was what I expected from i-Sight after reviewing several other companies. They have a development process that works simply and deploys quickly. Review collected by and hosted on G2.com.
The company is located in the East Coast timezone. For those of us on the West Coast, we have to plan ahead when trying to reach someone. This hasn't caused any delays, just something to plan for. Review collected by and hosted on G2.com.
I appreciate the ease of locating the cases we need by either date, case assignment, current, non current, substantiated or non substantiated. Review collected by and hosted on G2.com.
I don't like that when I organize the setting to view certain cases I can't go back to it. I would have to record the query again to access the information I originally needed. Review collected by and hosted on G2.com.
The technical expertise and the knowledge of the developers are second to none. I have learned a great deal about coding requirements and report generation. I truly have a great deal of respect for work done by i-Sight. Additionally, the personnel are easy to deal with and they are able to break down technical jargon and specifications in a way for me to comprehend and grasp what can be done. Review collected by and hosted on G2.com.
Sometimes there is a learning curve required to properly grasp the complexity of what is required to have my requests implemented. However, I know that I can always count on i-Sight to properly educate, inform and guide me. This definitely takes one less stress out of my position. Review collected by and hosted on G2.com.
