Case IQ Reviews & Product Details - Page 3

We use i-Sight to manage all types of safety incidents that happen at all of our clinic sites. It is flexible, comprehensive, intuitive and easy to manage. I like the ability to add all types of files and keep up with notes as the case is investigated. Our account reps have always been fantastic! Friendly, knowledgeable and attentive. Great company. Review collected by and hosted on G2.com.

The version of i-Sight we are using doesn't have the most user-friendly reporting mechanism but we know that is because we haven't upgraded in a while. It works fine for what we need right now. Review collected by and hosted on G2.com.

The i-Sight tool is very easy to use. The i-Sight development team has been fantastic to work with, from the initial launch to some great enhancements and customizations, we have been able to improve our workflow and accountability. Review collected by and hosted on G2.com.

there are no dislikes for me. Some of our users feel like some of the documentation steps are cumbersome but from a manager's perspective, the steps were needed to create a well-documented case file. Review collected by and hosted on G2.com.

The i-Sight platform is very easy to use and helps us stay organized with case files. Customer service is also fantastic. Everyone from Account Managers, the Development team, and the Implementation Manager have been friendly and responsive to questions and needs. Review collected by and hosted on G2.com.

Not much. If I were to add anything, it would be our team getting familiar with changes made in the updated version. This is nothing against i-Sight but more so our team getting used to and comfortable with the new features. Review collected by and hosted on G2.com.

The implementation team was fantastic and truly skilled at listening to my company's needs/wants in a case tracking tool. All the various consequences of choices were clearly articulated and every timeline for testing and implementation were on schedule. We also later asked to implement certain changes/improvements about a year and a half following 'go live' and that team was likewise committed to making these updates with great service for us Review collected by and hosted on G2.com.

There wasn't any opportunity to test or use the Yellowfin reporting tool before implementation. That notwithstanding, the support in this regard following implementation has been super and is now being used to advantage especially in response to Leadership inquiries. Without going into great detail here, there are some little annoyances in functionality--having a two-step process to make updates rather than a single step for instance. I have to add I'm not aware of any application I use that doesn't have such quirks! I believe this is a tool that will sustain the team's work for the long-term.

It would be great if certain tasks could be scripted. My team needs to update a certain Action on a quarterly basis for accurate regulatory reporting purposes--this involves over two hundred cases--as it stands this is a manual operation that commands more labor than is desirable. Review collected by and hosted on G2.com.

The platform is mature and designed to do what it does well. Systems that attempt to do too much end up not doing anything particularly well; i-Sight handles incidents and cases reliably. Additionally, the customer service is exemplary. Review collected by and hosted on G2.com.

There is not much I do not like about i-Sight. If I were to mention any aspect that we have had some difficulty with it is the Yellowfin reports. Review collected by and hosted on G2.com.

We had a very good experience with i-Sight since 2010, and we are finally moving to the latest version of the software in March 2022.

Our account manager, Sameen Sohayel is great to deal with and has been very accommodating throughout the process, providing relevant, complete and clear information that ultimately enabled our procurement service to determine that i-Sight was the best possible solution for our needs.

We rely on i-Sight for our investigations management, and perhaps the best thing about it is the trustworthiness and reliability of the people behind the product, seeing as they are always ready to assist and provide solutions when needed. Review collected by and hosted on G2.com.

Some of our users have shown little participation in our internal planning phase and seem to have had some resistance to using the system.

This is not specifically a fault of i-Sight, but it is important that you have buy-in at all levels throughout your company/organization, to ensure you get the most out of the software. Review collected by and hosted on G2.com.

i-Sight Case Management System is so easy to use! We have been using it for years, and while at first, we weren't sure, it has proved to be extremely beneficial! Review collected by and hosted on G2.com.

I found creating reports within the system hard and a bit confusing. We do not use this feature. But overall the system is great! Review collected by and hosted on G2.com.

I-Sight is extremely configurable to meet the needs of our complex organization. It is very easy to use and there was good customer service during implementation and beyong. I appreciate that we can easily submit questions and tickets to make tweaks as we continue to use it and discover additional options we need that we didn't think of at the time of implementation. It is also nice that we have a representative who proactively schedules routine check ins with us to make sure we are satisfied with the system. The Yellow Fin Reporting tool is awesome and we have been able to create some really helpful dashboards to identify trends and audit our work. Review collected by and hosted on G2.com.

Overall it has been a good experience. As mentioned, it is great that is customizeable. However, it is so customizable that the implementation was a bit overwhelming given we have never had a case management system before. Review collected by and hosted on G2.com.

I like that I can put all of my clients project materials all in one place, know that they are then safe and backed up, and I can assign it over to one of my team members. I like that they can then log on and have all of the project materials there and ready to access to work on the project Review collected by and hosted on G2.com.

I wish it was more compatible across devices. I have difficulty with trying to use it unless I'm on my laptop. It takes a little while to learn the database and navigate everything also, but that's to be expected. Once you become familiar with how to work everything, it becomes a lot easier to navigate. Review collected by and hosted on G2.com.

i-Sight allows us to manage all our case types utilizing just one reporting environment. While working on a recent software upgrade, we have found it reasonably easy to configure. As issues arise, the i-Sight team has been able to find quick solutions to any problem. We love that the team is always open to ideas and always willing to find just the right solution. Review collected by and hosted on G2.com.

There have been some "wishes" we could not implement without additional costs associated with programming. However, the i-Sight team is incredible and always eager to offer advice and work through any issues. They are responsive to the needs of the customer. Review collected by and hosted on G2.com.