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4.6 out of 5 stars
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Case IQ Reviews & Product Details - Page 2

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Case IQ Overview

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What is Case IQ?

Reduce the time, cost and risk associated with investigating and resolving workplace incidents. Case IQ is a powerful investigative case management platform that helps improve investigation efficiency and reduce risk to better protect your organization, and your people. With its uniquely flexible and configurable approach to case management, Case IQ can adapt to streamline and help prevent any type of case across your organization. How It Works: Simple, robust case intake means no incident will slip through the cracks again. Case linking flags related cases to ensure you’re not treating cases as isolated events. Streamlined case management keeps investigations on track and automates processes and report distribution. With all your case information centralized in a secure database, you can create comprehensive case reports instantly and respond faster than ever. Powerful reporting gives you deep insight into your data to spot trends early and prevent future issues from occurring. Our secure platform integrates easily with your existing systems and databases to save time and eliminate mistakes. Reach out to us for a demonstration to learn how you can streamline investigations and start investing in prevention today.

Case IQ Details
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Product Description

Case IQ offers specialized investigative case management solutions for HR, ethics and compliance, loss prevention, security, and program fraud.

How do you position yourself against your competitors?

Workplace investigations are complex and risky, and you need tools that are purpose-built to effectively address these important situations.

At Case IQ, we are the investigative case management experts. With our uniquely flexible and configurable approach to case management, and our global user base of 80,000 investigators and case managers, Case IQ can be the platform that streamlines and helps prevent workplace incidents across your organization.

Seller Details
Seller
Case IQ
Company Website
Year Founded
1999
HQ Location
Ottawa, CA
LinkedIn® Page
www.linkedin.com
201 employees on LinkedIn®
Description

In the world marred by fraud, harassment and ethics lapses, Case IQ stands as a force for good. Our mission? Helping people like you create safer, happier, more productive workplaces.
0+ years’ experience has shown us that together, we really can make a difference. Follow us for webinars and resources on fraud, compliance, HR, and other investigations. Case IQ has gained an international reputation for best-in-class software that is secure, intuitive and reliable and is used by companies worldwide to manage their investigations. Case IQ’s integrated, hosted software solutions ensure investigations are consistent, comprehensive and productive. A powerful reporting tool helps companies reduce risk by identifying trends and opportunities for improvement. Companies large and small appreciate Case IQ’s integrated and completely customizable case management solution that is easy to use and mobile-optimized. Case IQ’s flexible investigative case management solutions keeps investigators in the field and supervisors in the know.

CB
Overview Provided by:
Chris Bondhus

Recent Case IQ Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Suitable for large investigations teams"
Many useful features. Ability to interface with other data.
Read more
MS
Michelle S.Enterprise (> 1000 emp.)
5.0 out of 5
"Loving my experience with CaseIQ"
I was able to eliminate all my other manual tracking and I now have everything in one central location. The system is very easy to navigate as a u...
Read more
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Great Product & Customer Service"
The customer service. Mariam Eke and Ankit Pal have been instrumental in helping us with implementation and learning the system.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Case IQ Media

Case IQ Demo - Investigate and Prevent Incidents and Misconduct
Uncover, Investigate and Prevent Incidents and Misconduct Case IQ is a powerful case management platform that streamlines your investigative process. Case IQ provides the data you need to analyze results, prevent incidents & losses, and protect your employees.
Case IQ Demo - Automated and streamlined case management
Streamlined case management keeps investigations on track and automates processes and report distribution. Case IQ stays up to date as your business changes. Configure Case IQ’s custom forms, fields, and workflows to capture any kind of case type, party, or incident.
Case IQ Demo - Widest range of case intake channels
Simple incident intake through the widest range of reporting sources, including employee-friendly Whistleblower hotlines, means no incident will slip through the cracks again.
Case IQ Demo - Spot trends and prevent future incidents with advanced analytics
Dive deep into your data and spot trends early to prevent future incidents. Use our award-winning BI tools to generate reports instantly, and automate report distribution to save time and eliminate mistakes.
Uncover, resolve, and prevent incidents and misconduct with Case IQ.
Play Case IQ Video
Uncover, resolve, and prevent incidents and misconduct with Case IQ.
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65 Case IQ Reviews

4.6 out of 5
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65 Case IQ Reviews
4.6 out of 5
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4.6 out of 5
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Case IQ Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Case IQQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Aviation & Aerospace
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Case IQ?

Many useful features. Ability to interface with other data. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Some setups are cumbersome. Sometimes there is a lag within the system. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

Single repository, easy to find cases Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
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We're glad to hear that you find Case IQ easy to use and suitable for large investigations teams. We understand that some setups can be cumbersome, and we have implemented critical changes to our implementation and upgrade process, with a focus on completing projects quickly with high customer satisfaction. Thank you for your feedback!

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Verified User in Human Resources
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Case IQ?

Has be flexible in customizing to our needs Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Has had errors or issues with each upgrade. Slow response times. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

Case IQ has served as our case management system for reasonable accommodation cases. It has greatly increased our ability to track and maintain date. Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
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Thank you for sharing your positive experience with Case IQ, including the flexibility we provide to our customers to tailor the system to suit their unique needs. We are committed to addressing any errors or issues with upgrades and response times, and have implemented critical changes to our implementation and upgrade process, focusing on completing projects quickly with high customer satisfaction. Thanks again for your feedback!

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DP
USA Hockey Safe Sport Program Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Case IQ?

Great customer service by Alexandra. She really takes the time out to work on me and my affiliate safe sport coordinators. Most of these volunteers are over 60 years of age and are not tech savy. she takes the time out to help Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

I enjoy the system and product with no issues. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

We can do all of our investigations and keep crucial data in the CMS and have peace and mind that there isnt going to be any security breach Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
Editedit

We appreciate your kind words about Alexandra and are pleased to hear that Case IQ is meeting your needs without any issues. Thank you for sharing your experience!

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KS
Director, Financial Crimes Risk Management
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about Case IQ?

Nimble product with automated solution and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

The inability to upload multiple documents at once. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

One holistic repository for case management, case documentation and reporting. Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
Editedit

Thank you for your feedback! We're pleased to hear that you find CaseIQ to be a nimble and user-friendly solution that effectiveness automates your workflow. We appreciate your input regarding the inability to upload multiple documents at once, and are excited to announce that it is actively on the product roadmap. It's fantastic to hear that CaseIQ is meeting your needs for a centralized place for case management, documentation, and reporting.

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TB
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Case IQ?

Case IQ is super intuative and have revolutionised our management of consumer feedback. Great intuative BI to boot. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

BI report can be extremely slow to load. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

Calculations to help calculate cpnsumer complaint rates automatcally Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
Editedit

We're glad to hear that Case IQ has revolutionized your management of consumer feedback and that you find the built-in BI tool, Yellowfin, intuitive. Thank you for your feedback.

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Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Case IQ?

Create your own customized work flow.

Follow the progress on a case

Upload all the working papers in one place Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

Working papers must be uploaded one by one.

It doesn't in improvement of report writing Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

All cases are allocated on the same platform. One does not need to look for documents or reports; they are available in the case form. Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
Editedit

It's great to hear that Case IQ is solving the problem of having all cases and documents in one accessible platform for you. We're happy to provide this benefit to our users. We will definitely take your feedback into consideration for future improvements.

Helpful?
Share
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Verified User in Restaurants
UR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Case IQ?

It's very user friendly and very easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

It would be helpful if you can upload multuiple files at one time into each case.

The yellowfin reporting is a little complex to use, however it's a great tool as there is so much you can do with it. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

We use this for all of our HR cases from hotline calls to emails and phone calls. Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
Editedit

We're glad to hear that you find Case IQ user-friendly and easy to navigate, and that you're using it for all your HR cases. We appreciate your input regarding the inability to upload multiple documents at once, and are excited to announce that it is on the product roadmap! If we can help in any way, please reach out to your account team and they'd be happy to assist. Thanks again for your feedback!

Helpful?
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JB
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Case IQ?

Our support specialist is the absolute best! Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

I can't say that I have seen a downside. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

Complaint and Grievence managment. Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
Editedit

We're thrilled to hear that Carcia provided you with a rock star implementation experience! Our Customer Support specialists are dedicated to providing the best service possible. Really appreciate your feedback.

Helpful?
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Verified User in Education Management
UE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Case IQ?

Being able to see my employee relations cases while also being to access my co workers cases as well. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

sometimes the wait times to publish new changes take a while Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

Being able to see all cases in one place and being able to create reports. Review collected by and hosted on G2.com.

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Response from Peter van Hezewyk of Case IQ
Editedit

We're happy to hear that Case IQ has been a helpful tool for you in managing employee relations cases and accessing co-workers' cases. We appreciate your feedback about the wait times for publishing changes and will take this into consideration for future improvements. It's great to know that Case IQ is solving problems for you by providing a centralized view of all cases and enabling report creation.

Helpful?
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Verified User in Transportation/Trucking/Railroad
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Case IQ?

It is user-friendly, with everything you need all in one place. My agency is pleased with the product and how it streamlines cases. It has also opened up more time for other projects and tasks. Review collected by and hosted on G2.com.

What do you dislike about Case IQ?

No dislikes at this point; all is working well. If I had to dislike something, it would be the reporting with Yellowfin. While the information you can get is phenomenal, it is hard to navigate. Review collected by and hosted on G2.com.

What problems is Case IQ solving and how is that benefiting you?

Storing all files in one place and electronically saves paper, time and space. We can report not just complaints but safety items, social media reviews, facility issues, and internal complaints. I love that we can make cases confidential so only assigned personnel can see them. Review collected by and hosted on G2.com.

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