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CareCloud Concierge Reviews & Product Details

Verified User in Mental Health Care
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about CareCloud Concierge?

I like having all files under one program. This also allow us to be able to scan documents in and we have all the information needed under one thing. Review collected by and hosted on G2.com.

What do you dislike about CareCloud Concierge?

I dislike how slow it can be! I have spend over 15 minutes waiting for it to load. Review collected by and hosted on G2.com.

What problems is CareCloud Concierge solving and how is that benefiting you?

Billing and documentation of patients. Having everything under ONE program simplifies it all! Review collected by and hosted on G2.com.

CareCloud Concierge Overview

What is CareCloud Concierge?

CareCloud Concierge is a comprehensive revenue cycle management solution that allows you to shift the burden of collections off your shoulders, so you can focus on patient care. Increase collections, while reducing staffing costs. CareCloud's specialized back-office team handles the critical parts of your revenue cycle, from claims submission to A/R follow-ups. With an expert team dedicated to your collections, you will uncover meaningful insights that will help you improve processes, minimize denials, and get paid faster. Boost practice productivity and enjoy the peace of mind that comes from having an expert 
RCM team working on your behalf. CareCloud Concierge relieves your practice of major administrative burdens (e.g., working denials, posting payments, and issuing patient statements) to give you more time for patients and reduce your days in A/R on average by 33%. CareCloud's dedicated team of experienced account managers helps you navigate through today’s rapidly-changing healthcare landscape. CareCloud's flexible business model keeps your business current with regulatory changes like MACRA or ICD-10, while empowering you to grow your practice at your own pace. CareCloud Concierge takes RCM support services above and beyond by identifying opportunities for both front- and back-end operational improvement, so that every dollar is captured, from patients to payers and everything in between.

CareCloud Concierge Details
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Product Description

CareCloud Concierge is a complete revenue cycle management solution that allows you to shift the heavy lifting around getting paid, so you can focus more on patients and worry less about collections. Modern RCM software and real-time analytics combine with our specialized back-office team to help your practice improve profitability, eliminate administrative burdens, and adapt better to industry change.


Seller Details
Seller
CareCloud
Year Founded
1999
HQ Location
Somerset, NJ
Twitter
@CareCloud
6,530 Twitter followers
LinkedIn® Page
www.linkedin.com
1,159 employees on LinkedIn®
Ownership
NASDAQ: CCLD

CC
Overview Provided by:

Recent CareCloud Concierge Reviews

Haleh A.
HA
Haleh A.Small-Business (50 or fewer emp.)
4.0 out of 5
"Good software"
Great streamlined billing processes and integrated patient management features
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"More user-friendly"
I like having all files under one program. This also allow us to be able to scan documents in and we have all the information needed under one thing.
cassandra c.
CC
cassandra c.Enterprise (> 1000 emp.)
3.0 out of 5
"solid piece of software"
it looks nice, streamlined, easy to use, intuitive and clear for users. cloud storage is a nice feature. ticket support has been quick.
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CareCloud Concierge Media

CareCloud Concierge Demo - CareCloud
CareCloud
CareCloud Concierge Demo - CareCloud
CareCloud
CareCloud Concierge Demo - CareCloud
CareCloud
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4 out of 5 Total Reviews for CareCloud Concierge

3.0 out of 5
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CareCloud Concierge Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Haleh A.
HA
Full Stack Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CareCloud Concierge?

Great streamlined billing processes and integrated patient management features Review collected by and hosted on G2.com.

What do you dislike about CareCloud Concierge?

The customer support and the platform's user interface Review collected by and hosted on G2.com.

What problems is CareCloud Concierge solving and how is that benefiting you?

Streamlines the bulling process. Makes it easier Review collected by and hosted on G2.com.

cassandra c.
CC
Site Lead
Hospital & Health Care
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CareCloud Concierge?

it looks nice, streamlined, easy to use, intuitive and clear for users. cloud storage is a nice feature. ticket support has been quick. Review collected by and hosted on G2.com.

What do you dislike about CareCloud Concierge?

from the other reviews, it would be nice to chart on an ipad. Review collected by and hosted on G2.com.

What problems is CareCloud Concierge solving and how is that benefiting you?

overall synchronization between the whole office is a great thing with clnic staff busy. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about CareCloud Concierge?

Everything is in one cloud-based system, so no need for a file server or backups. The user interface is extremely easy to use and navigate. Training materials are helpful and teach things well. The system is regularly being improved and updated. Review collected by and hosted on G2.com.

What do you dislike about CareCloud Concierge?

Sometimes, support tickets can take a while to be resolved, but this has only seemed to be an issue when it's something very strange that no one has encountered before. Review collected by and hosted on G2.com.

What problems is CareCloud Concierge solving and how is that benefiting you?

We are able to access all patient records at any time. Having our front office and back office documentation in one system is amazing. The reports app within CareCloud is amazing - you can run reports on just about anything. Review collected by and hosted on G2.com.

Dr. Tony N.
DN
Owner
Health, Wellness and Fitness
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about CareCloud Concierge?

It is visually appealing, and web based are the only likable features. Review collected by and hosted on G2.com.

What do you dislike about CareCloud Concierge?

We were sold iPad charting app that was "to be released in 2 weeks" That was 3 YEARS AGO!! It is still not available! We are leaving CC very UNHAPPY clients... Review collected by and hosted on G2.com.

Recommendations to others considering CareCloud Concierge:

RUN!!!! They have no accountability, and do not stand behind their product!!!! Review collected by and hosted on G2.com.

What problems is CareCloud Concierge solving and how is that benefiting you?

not solving any! paying for a portion of an EHR that is not available is not smart business!! Review collected by and hosted on G2.com.