I love how easy it is. I was told about the service from a co-worker and was asked to look into it. It was ginuinely a few clicks and I was already testing numbers and monitoring reputation. Our contact rate skyrocketed because CIDR's team is quick to remediate numbers. The only bottleneck is the Carrier's response.
It is 100% worth going for the package where they handle the remediation for you. I barely have to lift a finger and they are real professionals.
In addition, if you are a developer like me, the API has excellent, clear instructions and I was able to write a script in an afternoon to get all phones and add/remove phones.
Customer support is top notch as well. Jake, the guy I usually deal with, has literally let a chat session open for hours until I got the answer I was looking for. They really go above and beyond. Review collected by and hosted on G2.com.
The main gripe that I have with the software is the slot limitations. I understand it from a programatic standpoint but still. Lets say you have 150 slots on your account and you add 50 numbers to the system. Those 50 numbers, or slots, will not fall off until your next billing cycle if you delete them midway through. So piggybacking off the previous example, let's say your executive team says "Trash all the numbers, they are garbage, we need 150 new numbers like yesterday". You would have to tell them they are SOL until the 24th when the bill get's paid, but you can still add 100. There are very rare exceptions to this but it is pretty much only if you are in a bind and didn't already know how it works or if you are testing an API.
The other thing that I am not super keen on is the user interface for most things. Like not being able to organize my Call Groups alphebetically is kind of ass and the fact that you can't change the column layout of the Manage Numbers section to see the ids and such. It would just make the system more readable in general. There are also no like CSV report exports that I have been able to find. The only way I was able to fetch a report was to write an Apps Script on a Google Sheet that fetches the data from their Get All API.
If you like simple then CIDR has got you covered. The interface is functional, no doubt, but me being an admin and developer I would love to see some more QoL features. Review collected by and hosted on G2.com.
19 out of 20 Total Reviews for Caller ID Reputation
Overall Review Sentiment for Caller ID Reputation
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I love that we were able to immediately see the health of our phone numbers we use for sales and lead nurturing and we had the tools and resources to remediate the issues right away. We have one client with two locations and two numbers. One was doing great while the other people weren't answering. After scanning all of our numbers, we saw that the one that wasn't doing great was flagged as scam likely. We contacted the carriers right away and now the number is clean and we're gettig pick ups. Review collected by and hosted on G2.com.
I haven't found anything I dislike about this software up to now. But if I do, I will share with Ricky who was super helpful and did a phenomenal job helping us onboard. Review collected by and hosted on G2.com.
Caller ID Reputation is highly accurate. Our outbound numbers were constantly showing up as 'spam likely' and it showed in our answer rate. Having this tool gives you peace of mind knowing that your marketing dollars and time are not spent in vain. This service pays for itself and then some. Key tool in our software stack. Highly recommend. Review collected by and hosted on G2.com.
The only downside is that you have to manually remediate the numbers with each carrier when it gets flagged. BUT for a little more money they will actually do all of that for you so it's fully hands off. Monitoring and Remediation. Review collected by and hosted on G2.com.
The easy of use of the program and their quick respone to any questions that you have. From the first call I had with the to helping me setup the account and adding the phone numbers. Other companies I filled out web forms on I never heard back from them. I heard from Ricky at the company same day of filling out their form. Jumped on a call walked through the program and signed up the next day. Review collected by and hosted on G2.com.
There is nothing I dislike about the comapny. Review collected by and hosted on G2.com.
Caller ID Reputation is a must if you are running a high call volume team. The product is extremely easy to learn and integrates quickly and easily with existing systems. The interface is user-friendly and their customer support is exceptional. I highly recommend Caller ID Reputation to anyone looking to improve their call management and Security. Review collected by and hosted on G2.com.
Everything worked as expected, no issues or complaints. Review collected by and hosted on G2.com.
I really enjoy how easily it is to identify different carriers or apps that flag our numbers. Review collected by and hosted on G2.com.
The speed at which action is taken. We have been using Caller ID reputation for a few weeks now and still have the same numbers flagged by third party apps. Review collected by and hosted on G2.com.
Working with David Egger has been a great experience. David has been working dilligently with our account, making sure we are well taken care of. David is exemplary at following through with making sure his clients have the best support possible! Review collected by and hosted on G2.com.
I cannot think of anything that stands out as being an issue. Review collected by and hosted on G2.com.
The service allows us to monitor our phone numbers in a way we couldn't before. The service has always been fast, attentive, and thorough. Review collected by and hosted on G2.com.
There's nothing we dislike - it's a very good product supported by quality staff. Review collected by and hosted on G2.com.
The most helpful thing about Caller ID Reputation is the most obvious thing about it, the ability to see who is calling Review collected by and hosted on G2.com.
There is nothing to dislike, the only thing that can be improved is the pricing Review collected by and hosted on G2.com.
Caller ID is a must in today's world to see who is calling and from where. Personally I get so many calls that are scams or just BS calls that waste time so Caller ID is certainly a Must Have for my everyday life Review collected by and hosted on G2.com.
I don't think this is an issue with CALLER ID but I wish there was a way to flag the calls that come in as SCAMS so that they can never call again. Obviously, you can block them but there must be an easier way. Review collected by and hosted on G2.com.
It’s extremely beneficial especially when it comes to scam and spam callers and being able to be prepared to not give any person information to whoevers calling Review collected by and hosted on G2.com.
I don't have any downsides really I truly enjoy this feature Review collected by and hosted on G2.com.
