Caller ID Reputation Reviews & Product Details

I really like the ability to see how my phone looks to the customer for each of the carriers, and the feature to submit remediation directly through the website to the carriers. This makes it quick and easy to keep things moving forward, and any assistant can do this in just a few minutes a day to ensure compliance and maintain clean calls. Also, I appreciate the add-on feature that lets me upload phone numbers to identify which ones are on potential litigators' and DNC lists. It's definitely worth the small cost. Additionally, knowing exactly which carriers are flagging our numbers helps save time and money by ensuring our calls go through cleanly and look like real phone calls to customers. Overall, it creates efficiency and saves valuable resources. Review collected by and hosted on G2.com.

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The ability to know exactly which carrier is flagging our numbers with a quick ability to remediate those flags. It's also a piece of mind knowing that our numbers are being monitored, so no news is good news! Review collected by and hosted on G2.com.

At times the flags feel glitchy. I've had some false positives and false negatives, but it's rare. Also, the AT&T carrier doesn't give the full warm fuzzies that the other carriers do as it's labeled "Smart Call".

The pricing model could also use a little flexibility as it's a hard set 50 block of numbers to increase/decrease. Review collected by and hosted on G2.com.

I love the customer service with Caller ID Reputation, it's great. I also like the User Interface on the platform. We use it with FrontSpin and find it incredibly useful. The initial setup was very easy for me. Review collected by and hosted on G2.com.

It seems like scans are delayed at times. We call ourselves and see that we are labeled spam but Caller ID Reputation might say we are clean of the label. Sometimes the opposite is true, where Caller ID Reputation will tell us we are spam but when we call ourselves we are clean. Having a real-time solution would be incredible, but I'm not sure it is feasible. Review collected by and hosted on G2.com.

I really like the remediation service from Caller ID Reputation because it keeps my time clean. I don't need to go through all the various spam registries weekly, and the service tests, flags, and remediates issues without needing my intervention. The setup was basically effortless; collecting the list of phone numbers took more effort than setting them up in the system. Review collected by and hosted on G2.com.

So far there's absolutely nothing to dislike. Review collected by and hosted on G2.com.

What I like best about Caller ID Reputation is how it helps build trust and credibility with the people you’re trying to reach. When your number is recognized and not flagged as spam, calls are more likely to be answered, which improves communication and overall efficiency. It also gives greater transparency and control over how your outbound calls are perceived, making it an essential tool for maintaining a positive brand image. Review collected by and hosted on G2.com.

I have no problem with Caller ID and their services. Review collected by and hosted on G2.com.

It’s very simple to use and easy to navigate, with a clear layout that makes everything straightforward to find. Review collected by and hosted on G2.com.

Would love to have an onboarding session where we can ask the pertinent questions specific to our business would be helpful. Review collected by and hosted on G2.com.

It is very helpful to see when our phone numbers have been flagged by wireless carriers. Before working with CIDR we were flying blind. Review collected by and hosted on G2.com.

From time to time we run into false positives. We are advised we were flagged, but when we remediate with the carrier they say we are not. Review collected by and hosted on G2.com.

call hygiene in a very deep way, especially for different types of carriers. Review collected by and hosted on G2.com.

Everything has been great so far nothing that we dislike at the moment. Review collected by and hosted on G2.com.

Great insight into our phone numbers and the white glove service has saved us a lot of time and helped clean up our Caller ID for our phone numbers. Review collected by and hosted on G2.com.

Some items kept getting flagged so we need to continue to work with them to figure out how to prevent this. Review collected by and hosted on G2.com.

I like Caller ID Reputation for its helpful customer service. They assist with number remediation by letting us know about spam numbers. The initial setup was easy. Review collected by and hosted on G2.com.

I find the response time and remediation time challenging, as it's tough to get a representative on call at times. Review collected by and hosted on G2.com.