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Top 10 Calabrio ONE Alternatives & Competitors

(321)4.5 out of 5

If you are considering Calabrio ONE, you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Workforce Software is a widely used technology, and many people are seeking top rated, sophisticated software solutions with mobile access and intraday management. Other important factors to consider when researching alternatives to Calabrio ONE include customer service and reporting features. The best overall Calabrio ONE alternative is NICE CXone Mpower. Other similar apps like Calabrio ONE are Five9, Genesys Cloud CX, Talkdesk, and CallMiner Eureka. Calabrio ONE alternatives can be found in Contact Center Workforce Software but may also be in Contact Center Software or Speech Analytics Software.

Best Paid & Free Alternatives to Calabrio ONE

NICE CXone Mpower
Five9
Genesys Cloud CX
Talkdesk
CallMiner Eureka
Aspect Workforce
Verint Workforce Management
NICE Workforce Management

Top 10 Alternatives to Calabrio ONE Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Calabrio ONE stacks up to the competition, check reviews from current & previous users in industries like Consumer Services, Hospital & Health Care, and Financial Services, and find the best product for your business.

NICE CXone Mpower

By NICE

(1,635)4.3 out of 5

Optimized for quick response

NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.

Categories in common with Calabrio ONE:

Reviewers say compared to Calabrio ONE, NICE CXone Mpower is:

Slower to reach roi

See all NICE CXone Mpower reviews

Five9

By Five9

(511)4.1 out of 5

Optimized for quick response

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Categories in common with Calabrio ONE:

Get a quote

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Celayix

(12)4.0 out of 5

Celayix is an all-in-one workforce management platform. It’s a unified hub for shift scheduling, time and attendance tracking and employee communication. Learn how Celayix can help you recover up to $4200 per employee annually and reduce time spent on scheduling by up to 95%. Book a live demo today!

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Reviewers say compared to Calabrio ONE, Celayix is:

More expensive

Better at meeting requirements

Better at support

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Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

Optimized for quick response

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with Calabrio ONE:

Get a quote

Reviewers say compared to Calabrio ONE, Genesys Cloud CX is:

Slower to reach roi

See all Genesys Cloud CX reviews

Talkdesk

By Talkdesk

(2,408)4.4 out of 5

Optimized for quick response

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with Calabrio ONE:

Get a quote

Reviewers say compared to Calabrio ONE, Talkdesk is:

Slower to reach roi

Easier to admin

Easier to set up

See all Talkdesk reviews

CallMiner Eureka

By CallMiner

(209)4.5 out of 5

Optimized for quick response

CallMiner Eureka is a solution that helps call centers through text and speech analytics and insights from automated analysis of communications between you and your customers across multiple channels.

Categories in common with Calabrio ONE:

Get a quote

Reviewers say compared to Calabrio ONE, CallMiner Eureka is:

Slower to reach roi

Easier to do business with

More expensive

See all CallMiner Eureka reviews

Aspect Workforce

By Aspect (an Alvaria, Inc. portfolio brand)

(262)4.2 out of 5

Aspect Workforce is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

Categories in common with Calabrio ONE:

Contact Center Workforce

Reviewers say compared to Calabrio ONE, Aspect Workforce is:

Slower to reach roi

More expensive

See all Aspect Workforce reviews

Verint Workforce Management

By Verint

(141)4.2 out of 5

Verint Workforce Management is web-enabled software that simplifies the complex task of forecasting and scheduling, and provides performance management and eLearning capabilities.

Categories in common with Calabrio ONE:

Reviewers say compared to Calabrio ONE, Verint Workforce Management is:

Slower to reach roi

See all Verint Workforce Management reviews

NICE Workforce Management

By NICE

(85)4.3 out of 5

NICE WFM is the most advanced AI-based workforce management tool—it uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and candidates during the hiring process. WFM uses AI to make forecasts and machine learning to generate schedules. Contact center leaders depend on WFM to engage employees and meet their work-life balance needs with dynamic schedule adjustments. NICE WFM users can move to the cloud to expand their reach and align with business strategies. By integrating new digital channels and asynchronous contacts with WFM's True to Interval (TTI) forecasting, contact centers can more accurately optimize their front-office and back-office staffing.

Categories in common with Calabrio ONE:

Reviewers say compared to Calabrio ONE, NICE Workforce Management is:

Slower to reach roi

More expensive

See all NICE Workforce Management reviews

Playvox Quality Management

By Playvox

(1,154)4.8 out of 5

Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

Categories in common with Calabrio ONE:

Contact Center Quality Assurance

Reviewers say compared to Calabrio ONE, Playvox Quality Management is:

Easier to set up

Better at meeting requirements

Easier to admin

See all Playvox Quality Management reviews

#10

CloudTalk

By CloudTalk

(1,241)4.3 out of 5

Optimized for quick response

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Categories in common with Calabrio ONE: