C2CRM Pros and Cons

c2crm provides each user there own crm experience by allowing unlimited dashboards and widgets with exactly the data I need to do business. The tech support I receive is always 5 star for even the simple stuff.

I have used Salesforce, Zoho and HubSpot and this CRM UI is easy to master and does not require a "masters degree" in order to navigate. Less overall mouse drag rate witch means I move faster through my environment allowing me to complete tasks and retrieve essential information every time I log in. Review collected by and hosted on G2.com.

I wish the powers that be found C2 long ago. So much time and energy was spent working with the "brand names" who seemed like understanding how we do business was less important then how their CRM was supposed to show us how to reinvent the wheel!?!? Review collected by and hosted on G2.com.

C2CRM is intuitive and straightforward unlike many CRMs in this space. Review collected by and hosted on G2.com.

Past dislikes have been timely resolved via C2's roadmap and enhancements. Review collected by and hosted on G2.com.

C2CRM, has changed the way we do business, by Uniting all of our teams. From Marketing, Sales, and Customer Service. The implementation was way easier and faster than we had EVER EXPECTED. I am truly amazed at the capabilities that it has. I wished I could shout from the mountain top to let everyone know that C2CRM is SIMPLY THE BEST!! Review collected by and hosted on G2.com.

I have nothing bad to say, if I see something that I need or if something is not working, Clear C2's team handles it right then. Great customer service. Review collected by and hosted on G2.com.

All company and client information is easily accessible with note fields and reminders. Excellent training from Chris Owen who is always available to help and answer questions. Review collected by and hosted on G2.com.

During quick find words disappear if clicked on Review collected by and hosted on G2.com.

We love the latest changes to C2-Super Easy to Use. Dashboards make managing my day so simple with only having to go to one screen to access everything I need. Review collected by and hosted on G2.com.

The older versions weren't as customizable as the new release, but since we've updated I don't think I've had any issues. Review collected by and hosted on G2.com.

The C2 tool started out as a ticketing tool for our HR systems department years ago, but has been flexible enough to grow as we grow. C2 is now the tool we use for HR systems, Payroll, Accounts Payable, and our Talent Management team. C2 helps us manage requests from all across our organization, and never shies away from the challenges that we bring. The customer service, support, and creative partnership is also top notch! Review collected by and hosted on G2.com.

We are a VERY self sufficient organization, so having to rely on C2 service to execute some of our needs can slow us down, however as mentioned above, their service is always fast and friendly. Review collected by and hosted on G2.com.

Our company has over 30 users and this system is one in which we have the least number of problems. Typically if we have an issue with this tool, it is due to our network. Anytime we do need assistance from customer support, the issue is resolved quickly. C2 customer support is on top of everything we send in. If they can't resolve it right away, they will let us know when we can expect resolution. Review collected by and hosted on G2.com.

Sometimes our tickets will lock up because a user has sent in an image in the body of the email. Occasionally, we will have to have C2 support close these corrupt tickets. It would be nice if the system could support images that are in the body and not just an attachment. Review collected by and hosted on G2.com.

We use C2CRM as both a CRM tool and a quotation tool for our customer. While the software is very capable out of the box, we did a series of customization to make it better suited for our company. We use the tool thru 3 facilitys and as a way of working with our external partners is Asia. The C2 team was understanding of the changes that we needed to make and also suggest best practice based on their past experiences and in-depth knowledge of the tool. Review collected by and hosted on G2.com.

It would be nice to have the ability to customize reports without having to have them customer written. Other tools that I have used in the path, you can manage a report by first selecting the type of report and then by selecting the fields that you might need from different parts of the software. You can always ask for a custom report to be written, but it is hard to ask for customized reports for something that is a one off or infrequently used. Review collected by and hosted on G2.com.

Working with the C2CRM team, we were able to quickly create a custom license tracking and secure software distribution system. We use the Form Letter, Communication & Workflow features included with C2 to automate responses to registration and support requests. In the 4 years since implementing C2CRM, the times we have had to call for support/training, they were very responsive, pleasant to work with and resolved items quickly. Review collected by and hosted on G2.com.

Not sure that there is anything that we dislike. It just works like we need it to. Review collected by and hosted on G2.com.

It is more helpful when it comes to organizing the client's file. In fact, this will help you be systematic and exercise proper time management Review collected by and hosted on G2.com.

Always make sure that there will be a 24/7 support that can contact anytime. This will be easier for the users to have knowledge when it comes to navigation Review collected by and hosted on G2.com.