C2 ITSM Features
What are the features of C2 ITSM?
Incident Management
- Ticket Prioritization
- Ticket Notifications
C2 ITSM Categories on G2
Filter for Features
Incident Management
Automate Ticket Routing | Routes tickets automatically to the appropriate user. | Not enough data | |
Ticket Prioritization | As reported in 10 C2 ITSM reviews. Prioritizes tickets based on factors configured by the user. | 82% (Based on 10 reviews) | |
Ticket Notifications | Notifies the IT team when a ticket needs action. 10 reviewers of C2 ITSM have provided feedback on this feature. | 95% (Based on 10 reviews) | |
Knowledge Base | Provides a forum for answers to common questions. | Not enough data | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. | Not enough data |
Reporting
Dashboards | Displays important metrics relating to performance. | Not enough data | |
Time Tracking | Tracks time worked on a ticket. | Not enough data | |
Surveys | Provides surveys to measure employee satisfaction. | Not enough data |
Access & Usability
Mobile | Enables access to service desk features via mobile device. | Not enough data | |
Self Service | Enables employees to view the status of their tickets. | Not enough data | |
Active Directory | Provides a directory of all users within an organization. | Not enough data | |
Multi-Channel Access | Enables access to service desk features through multiple channels such as email, phone, or the portal. | Not enough data |
Administration
Change Management | Tools to track and implement required IT changes in a system. | Not enough data | |
Asset Management | Tools to organize and manage all IT assets within an organization. | Not enough data | |
Reports & Analytics | A means to view and analyze a large amount of data in order to gain business insights. | Not enough data |
Service Desk
Help Desk | A place for users to submit tickets when they require IT help. | Not enough data | |
Incident Reports | Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. | Not enough data | |
Process Workflow | The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. | Not enough data |
Functionality
Ticketing System | Provides a service desk for users to submit tickets for IT-related issues. | Not enough data | |
Performance Logging | Tracks action-by-action asset performance with machine- or human-readable logs. | Not enough data | |
Alerting | Creates alerts when tracked assets encounter errors or performance issues. | Not enough data | |
Automation | Automates repetitive tasks associated with IT service operations and maintenance. | Not enough data |
Management
Reporting | Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. | Not enough data | |
Administration Console | Provides administrative tools for routine maintenance, upkeep, and tracking. | Not enough data | |
Access Management | Gives administrators control over user privileges and accessibility for IT assets. | Not enough data | |
Asset Management | Gives administrators control over hardware and software resource allocation and tracking. | Not enough data | |
Policy Dictation | Controls policies and configurations across business applications and hardware. | Not enough data | |
Central Dashboard | Provide immediate insights, information, and updates on IT assets from a central dashboard. | Not enough data | |
Asset Policy Management | Design and implement custom or pre-built policies for asset management, onboarding, and maintenance. | Not enough data | |
Risk Management | Implement risk management policies, and push policy updates to various assets across a business network. | Not enough data | |
Integrations | Integrate with other software solutions, such as spend management and software asset management. | Not enough data |
Monitoring
Constant Monitoring | Monitors systems constantly in real-time. | Not enough data | |
Timely Alerts | Alerts users of incidents and issues as soon as they arise. | Not enough data | |
TIcket Accuracy | Generates accurate incident reports. | Not enough data |
Management Tools
Ticket Assignment | Assigns tickets to relevant team members. | Not enough data | |
Standardization | Cultivates a standardized workflow for enhanced organization. | Not enough data | |
Lifecycle Visualization | Grants transparent overviews for the lifecycle of each incident. | Not enough data |
Asset Inventory
Hardware Asset Inventory | Create an inventory of a company's hardware assets. | Not enough data | |
Software Asset Inventory | Create an inventory of a company's software assets. | Not enough data | |
Cloud Asset Inventory | Create an inventory of a company's cloud assets. | Not enough data | |
Mobile Asset Inventory | Create an inventory of a company's mobile assets. | Not enough data | |
Asset Discovery | Detect new assets as they enter a network and add them to asset inventory. | Not enough data |
