Built Reviews & Product Details

Built has a large suite of well developed features that are thoughtfully crafted and vital to our business. Overall, the website looks nice and is pretty easy to navigate. It's absolutely vital for our draw and inspection teams. Review collected by and hosted on G2.com.

Often, I find the support team to be a bit slow, with problems that come up typically taking about a week to receive a meaningful response. Like all tech companies, which Built is at its core, development teams face occasional layoffs, the most recent of which affected new products that were in the process of being implemented.

We've run into times when unfinished products that I would barely think of as out of alpha testing were pushed to go live in a capacity that cost users money, despite being unfinished. Features I was expected to use daily were often sluggish, nearly impossible to use, or were unpolished to a fault, resulting in an awfule user experience. Over the course of a year, the product was slowly improved until it has reached a state that I'd find acceptable as a beta test, but it's still a release product. Even now, those features have had most of their development resources redirected to other projects, and several of our early concerns haven't been implemented, with some being clearly indicated as not important to Built's upper management, despite the importance to us as a customer. I often find that our liason with Built seems to not communicate our concerns as well, preferring to talk directly with Built staff that are closer tied to the development of products themselves, as talking with our expected primary contact rarely seems to reach the development team's ears.

Overall, Built faces the downsides of most tech companies, with upper management that seems detached from customer needs and wants, a clear lack of support for their development staff, and a focus on looking pretty, even at the cost of user experience. It also struggles from a lack of proper client support with poor communication from support and client success staff. Review collected by and hosted on G2.com.

The built platform itself is very user friendly. All the employees are amazing to work with. The company really strives on making sure that the entire process, implentation and beyond is taylored to your needs. Review collected by and hosted on G2.com.

I don't think I have found anything that I dislike about Built yet! They amaze me everyday with new things. Review collected by and hosted on G2.com.

I find Built to be an easy to use program on both sides. The interface is clean and not overly confusing. Draw and inspection requests are so simple. I use this program daily and it's freed up a tremendous amount of time. I have no complaints from builders or inspectors. the new portfolio tab has been a HUGE help in our day to day. The support team is incredible and always super fast to respond. Review collected by and hosted on G2.com.

I dislike that you can't open some things in new tabs and activating pending loans is a little clunky when doing multiple in a row. Review collected by and hosted on G2.com.

I like that you can do everything from the built site. To requesting draws & inspection to communicating with customers. Review collected by and hosted on G2.com.

I dislike that sometimes it is slow, especially when uploaded documents. Review collected by and hosted on G2.com.

Built allows me to stay in touch with my builds in process; analyze the progress of each job and provide valuable feedback to both my customers and builders. It is effective, easy to use, and fun. It handles all the tasks that would otherwise take hours per day to manage and maintain.

I use built daily! Review collected by and hosted on G2.com.

At times, I have trouble acclimating my customers who are less of the software-minded individuals. A Screenshare feature could be useful to help customers get acclimiated. Review collected by and hosted on G2.com.

Built is an easy to use inspection and construction managment tool that has helped us gain efficiency in the construction management process. Customer support is excellent. Review collected by and hosted on G2.com.

There are some features that were introduced in BUILT in the last 18 months that as a small creditor we just don't utilize. But no real dislikes. Review collected by and hosted on G2.com.

I like the accessibility of built from the display rto the product fucntions Review collected by and hosted on G2.com.

The lag time, it crashes a bit when i'm in the files tab and making new files Review collected by and hosted on G2.com.

Built is very easy to use for all three users -- borrower, lender, builder. Review collected by and hosted on G2.com.

Seems to have glitches a lot, but other than that nothing. Review collected by and hosted on G2.com.

How easy it is to manage multiple draws at once Review collected by and hosted on G2.com.

you cant edit the checklist after its transfered Review collected by and hosted on G2.com.

Easy to access. I setup access for this application and it is fairly easy to do so. Review collected by and hosted on G2.com.

That to modify an access you have to delete it first and then add it back again. Review collected by and hosted on G2.com.