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BugSnag Reviews & Product Details

David L.
DL
Senior Software Engineer
Information Technology and Services
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BugSnag?

In Go it's really easy to integrate BugSnag with the logrus library. We can then hook up Bugsnag to Pagerduty to notify our on call if there is a sudden spike in errors. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

The information Bugsnag captures in Go isn't that useful. Stack traces can be misleading. I'd like to track multiple levels of log in Bugsnag but not necessarily report them all through to Pagerduty (i.e. I'd like to also capture warnings but not have them ping the on call). It's very much an all or nothing tool that can only be configured at a coarse level.

Additionally the options for when it should notify aren't that useful. The option for exponential backoff on the notifications seem to be "for all time" whereas it would be more useful if it reset after a short period. If the errors settled down and we didn't see any for a week, I want a single new instance of the same error to notify me again. Review collected by and hosted on G2.com.

Recommendations to others considering BugSnag:

I know there are alternatives but I haven't tried any up to now. Support across the board for Golang is still generally not great but as it improves it'll be worth keeping an eye on other solutions. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

We're really just using it for notification of errors. Further debugging hasn't really been that useful through Bugsnag. Review collected by and hosted on G2.com.

BugSnag Overview

What is BugSnag?

BugSnag monitors apps for errors and delivers actionable insights to improve app stability so you can make data-driven decisions on whether to focus on feature building or bug fixing. BugSnag delivers real-time visibility into your application with powerful segmentation and focused alerts to prioritize the bugs that matter. With over 30 integrations, BugSnag’s full-stack monitoring works with your favorite tools for fast bug investigation and routing, minimizing further impact to user experience.

BugSnag Details
Languages Supported
English
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Product Description

BugSnag's cross platform error monitoring automatically detects crashes in your applications, letting you ship with confidence.


Seller Details
Seller
SmartBear
HQ Location
Somerville, MA
Twitter
@smartbear
16,977 Twitter followers
LinkedIn® Page
www.linkedin.com
924 employees on LinkedIn®
Description

There is no field or industry today that is moving as fast as technology. It’s changed how we live, work, and connect with others – it’s also changed the pressure on software teams. SmartBear provides a portfolio of trusted tools that give software development teams around the world visibility into end-to-end quality through test management and automation, API development lifecycle, and application stability, ensuring each software release is better than the last. Award-winning and industry favorite tools including SwaggerHub, TestComplete, Bugsnag, ReadyAPI, Zephyr, and Pactflow, among others. Trusted by over 16 million developers, testers, and software engineers at 3
,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. With an active peer-to-peer community, we meet customers where they are to help make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.


Conna W.
CW
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Recent BugSnag Reviews

Rodolfo I.
RI
Rodolfo I.Small-Business (50 or fewer emp.)
4.5 out of 5
"Great service for monitoring and tracking bugs"
It has many useful filters and a robust solution regarding tracking and monitoring bugs, crashes, error, etc. For your APPs releases
Jessica S.
JS
Jessica S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great product"
I only go in to confirm if an error is throwing a bug. Dev has set up separate areas for mobile and web. The gui is very user friendly and it's eas...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
2.5 out of 5
"Unexpected Change in Pricing"
Its okay for tracking bugs for react native
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0 people requested security information

BugSnag Media

BugSnag Demo - Bugsnag Stability Center
Gain insights into the stability of all applications in the Stability Center
BugSnag Demo - Bugsnag Error Inbox
See all your errors grouped together by root cause. Quickly sort by # of events (occurances) or users affected.
BugSnag Demo - Bugsnag Error Details
Quickly see all the details of an error: stack trace, app version, and user information to quickly identify a fix and make an issue in your favorite issue tracker.
BugSnag Demo - Bugsnag Releases Dashboard
Balance bugs and new features with stability scores
BugSnag Demo - Bugsnag Search and Segmentation
Segment your errors to focus on a specific area at a time
Answer a few questions to help the BugSnag community
Have you used BugSnag before?
Yes

30 out of 31 Total Reviews for BugSnag

4.3 out of 5
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30 out of 31 Total Reviews for BugSnag
4.3 out of 5
30 out of 31 Total Reviews for BugSnag
4.3 out of 5

BugSnag Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for BugSnagQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Rodolfo I.
RI
Technical Support Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BugSnag?

It has many useful filters and a robust solution regarding tracking and monitoring bugs, crashes, error, etc. For your APPs releases Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

It has not IA integrations yet; I'm aware that their team is already working on this. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

It helps to track,prioritize, and identify any bug in each release Review collected by and hosted on G2.com.

Jessica S.
JS
QA Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about BugSnag?

I only go in to confirm if an error is throwing a bug. Dev has set up separate areas for mobile and web. The gui is very user friendly and it's easy to get the url for the bug I'm looking at to provide to a dev. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

It's very technical wording on the bugs, so not a lot of information can be gleaned by a lower level user. The site has to be customized and whatever you are tracking has to be coded to throw errors and log them here. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

It allows dev to create additional bugs to log and review. You can assign bugs to be handled by teams. URLs to direct you to a specific bug can be added to tickets externally to show you the error. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BugSnag?

Bugsnag has a very intuitive dashboard to find all the errors that happened in your applications segregated by platform, device model, users, app version, and an infinite amount of predefined and custom filters you can add dynamically. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

It has not an accurate error spike detection tool. If for some reason a new (or existing) error (crash, ANR, app hang) is raised due to an unexpected reason you won't be able to catch it. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

Bugsnag is a great tool for detecting errors produced in your applications. From ANRs on Android devices to App Hangs on iOS devices. You can easily see them, analyze them, send them to other tools, notify your team, create complex filters, and more. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about BugSnag?

Its okay for tracking bugs for react native Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

Rather than charge for overages they will automatically jack up your monthly price without asking. Went from $70 to $280 for our monthly bill. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

Production warnings and bugs Review collected by and hosted on G2.com.

Aleksei J.
AJ
Java Software Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BugSnag?

Bugsnag is a useful and reliable product: you can install an additional library to your source code and email or other notification will arrive in case of exception occurs.

We can group similar bugs and compare them.

Able to show additional information to help debug with an audit trail.

After usage of Bugsnag I decided not to write my own exception catcher, Bugsnag is more flexible when doing such things. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

Everything is OK: Bugsnag stays on the market for quite a long time, so it fixed all its own bugs.

The price seems to be higher than could be. Review collected by and hosted on G2.com.

Recommendations to others considering BugSnag:

From time to time it is useful to try another rival service with the same functionality. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

It allows you to achieve exactly what you expect and solve your problem. Because sometimes it is not so easy to distinguish certain exceptions among others and find a weak point in the application.

When I write a native Android application, this exception catcher helps me a lot. It saves time, money, and my nerves, allows me to fulfill the task in time.

The testing process always goes with fun. When we start to use BugSnag, our team remembered and laughed at the movie "It's a Mad, Mad, Mad, Mad World". That time when Sylvester Marcus exclaims "You bug me now!". Review collected by and hosted on G2.com.

Verified User in Construction
UC
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about BugSnag?

The UI is great and easy to navigate. Separating out projects or products is also possible and very helpful. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

Not much to offer here since Im only using it in a limited fashion. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

We are solving problems of keeping our support and product teams informed through some automated messaging when one of our customers hits an error. We've been able to decrease the customer reported bugs through our support line (expensive) by catching them earlier. Review collected by and hosted on G2.com.

Verified User in Human Resources
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BugSnag?

Bugsnag has great UI For tracking bugs. It almost always captures and displays enough information to debug an issue and not as confusing compared to other bug catching software. Pricing is also reasonable. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

My only complaint is I wish emails could be customized more to show more info without having to click the link. Review collected by and hosted on G2.com.

Recommendations to others considering BugSnag:

Read review Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

The problem we were trying to solve is managing our bugs and the benefits have been an all in one solution to manage our bugs. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BugSnag?

The real time capability and ability to group similar bugs. Also ability to show additional information to help debug such as audit trail of click events. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

There is nothing to dislike. This has more than enough out of the box and gives ability to add more custom information. Review collected by and hosted on G2.com.

Recommendations to others considering BugSnag:

Definitely use this tool for error monitoring over others! Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

Trying to capture backend and frontend errors our users are facing. Review collected by and hosted on G2.com.

Josh E.
JE
Software Developer
Computer Software
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BugSnag?

Supports lots of platforms. Displays caught and uncaught errors together. Lots of flexibility in what you can attach to an error for metadata. Also supports native mobile platforms very well, which makes it easy to put client and server monitoring all in one place. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

Monthly event limits are low. When a spike occurs, sometimes events get dropped, which can mask other problems or make it difficult to determine when the problem is resolved.

Also, for mobile events, they get presented at the time they are sent, not the time they actually occurred. For servers that are always online, this is rarely a problem. But for mobile devices which may be offline for hours before they can transmit Bugsnag events, this can cause a lot of confusion when a problem is resolved and old events keep rolling in. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

All sorts of problems. Bugsnag events are useful for debugging hard-to-debug problems, detecting errors or inconsistencies in production data, we even used it to monitor the quality and consistency of responses returned by our API by implementing Bugsnag on our clients. Review collected by and hosted on G2.com.

Verified User in Internet
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about BugSnag?

Errors appear close to real-time on the dashboard. Filtering by time or error class is really simple. Spikes in errors are reported quickly. Review collected by and hosted on G2.com.

What do you dislike about BugSnag?

Search functionality is really lacking. It’s hard if not impossible to do full text search for error contents. Review collected by and hosted on G2.com.

What problems is BugSnag solving and how is that benefiting you?

Bugsnag allows one to dive deep into errors to find the root cause. Being able to see the stack trace and find where the errors are coming from is super helpful. Review collected by and hosted on G2.com.